SUMMARY:

Competent, confident, and organized professional offering diverse background and expertise in Information Technology seeking position with opportunities to analyze data and problem solve within a team or individual setting to improve overall efficiency.

PROFESSIONAL EXPERIENCE:

Confidential

Network/System Administrator, Schaumburg, IL

Responsibilities:

• As a Network/System, I handle many different level three task such as network monitoring, backups, endpoint security etc.
• I also manage servers, including e - mail, file, print and backup servers and their associated operating systems and software such as server 2003, 2008, 2012 and 2016.
• Manage many subscription-based software such as O365, Symantec Endpoint Protection and Mcafee etc.
• Manage all clients Network infrastructure and VMWare Virtualization environment.
• Administer 10+ Active Directory domains and related services supporting 300+ users and 5 clients.
• Perform cross platform audits of Active Directory objects and user permissions.to ensure security of network resources.
• Manage all network devices across many different platforms using Solar Winds N-Central for patch management, antivirus compliance, backup and recovery and more.
• Resolve connectivity issues for remote users while managing upgrades, backups, server configuration, remote mail, security, virus protection and software troubleshooting.
• Create and support Exchange users in five locations nationwide and, as well as corporate office users. Created, managed, and supported thousands of Exchange objects such as distribution lists and other managed Exchange objects.
• Manage Exchange client configuration using Microsoft Office Outlook 2013 and 2016.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems
• Maintained the Backup Exec infrastructure, performed restores and remediated failures.

Confidential

Security & Disaster Recovery Administrator, Deerfield, IL

Responsibilities:

• As a security administrator, I handled all IT-related security and safety issues within a company. This can include developing systems and policies, as well as overseeing the implementation of procedures to secure both company and customer data.
• I also help implements systems aimed toward preventing malware infections of company computer hardware.
• As a security administrator, I help develop the company's written official guidelines for how it deals with information and communication; these can include defining what files, emails, or digital assets may be shared across work groups, with clients, or with the general public.
• I was expected to either analyze or work with other security analyst to determine the safest and most efficient means for establishing and implementing these policies. I also work to ensure that all of their company's data is kept secure and stable at all times. This can include company files and digital assets or reports, but also employee data and sensitive customer information.
• I work to help analyze and shore up any possible vulnerabilities, and must also be aware of any unusual activity and react swiftly to prevent or mitigate breaches.
• I helped implement stability and security procedures regarding malware in the company's information hardware. This can include installation, upgrading, and improvement of malware detection and prevention software across the entire company, as well as implementing policies for firewalls and site blocking.
• On average handled about 200 tickets a month dealing with GPO issues/creation/modification. User provisioning, termination and modification (Active Directory). Grant access to proprietary software used by Confidential to ship, maintain, and inventory products.

Confidential

Systems Administrator Assistant, Chicago, IL

Responsibilities:

• Systems Administration Assistant position is an IT generalist position providing day-to-day operational support for Windows 2008 Server, Windows 7 Professional, and end-user support in an Active Directory environment.
• Server, workstation and LAN support, patch management and deployment Installation, configuration, administration of local servers, workstations, and associated peripheral equipment Administration of backup/restore applications.
• Administration of Microsoft Technologies including Exchange, SMS, Active Directory, SQL Server, DNS and DHCP.
• Provide user and desktop support for mission critical application, Microsoft Office, IE, and Adobe Reader. Take instruction and direction from local Systems Administrator.
• Computing systems infrastructure, hardware, network OS (windows), virtualization, terminal services environment. Monitor physical environment, computing system infrastructure, manage all platform hardware and networking OS, determine hardware platform and virtualization requirements for all servers. Operating system configuration and management.
• Inventory control of all the hardware, software, and computer peripherals for the Government; troubleshoot and relocate the workstations and/or the computer equipment, PC, and TDIS related issues; and contribute in the team organization and commitment for continuous quality improvement.
• Support Infrastructure components including wide area networking and converged technologies to include managing connectivity for AAM utilizing Confidential FX2 servers and other technologies.
• Managed all users telecommunications (phone lines, data and voice circuits) using Cisco Unity messaging system and video conferencing technologies (Skype, go to meeting etc.) wireless network.
• Provide all Department of State (passport employees) a single point of contact for all Information Technology questions, support and communication. The IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory.

Confidential

Sr. Desktop Support, Chicago, IL

Responsibilities:

• Sr. Desktop Support Technician provides technical support to faculty and staff for desktop computing and general problem resolution. Work will focus on, but not be limited to, Windows OS, Mac OS and mobile devices.
• Provide telephone and in person technical support, problem solving and troubleshooting for faculty, and staff computers, including Windows OS, Mac OS, Android, iOS and Windows Mobile.
• Support Microsoft Windows classroom and student lab computers at Chicago Booth Hyde Park and Downtown Campuses.
• Build and test new computer hardware and software for faculty and staff.
• Desktop configuration and standardization management, desktop software deployment. Manage all desktop images ( Confidential Case). Coordinate new application deployment, deploy and manage applications, deploy desktop computers and other hardware.
• Evaluate and recommend new computer technologies used in the Booth environment
• Install networking hardware and software.
• Computing systems infrastructure, hardware, network OS (windows), virtualization, terminal services environment. Monitor physical environment, computing system infrastructure, manage all platform hardware and networking OS, determine hardware platform and virtualization requirements for all servers. Operating system configuration and management.
• Advise end users on hardware and software purchases based on their requirements.
• Stay informed on technology trends and information resources to provide technology support and guidance.
• Escalate problems to ensure they are resolved in a timely manner.
• Provide second-level technical support.
• Provide support during normal shift hours, occasional Saturday shifts, and periodic on-call hours.
• Provide technical support primarily at the Harper Center in Hyde Park as well as occasionally at the Gleacher Center in downtown Chicago.
• Provide all Confidential Booth students/faculty a single point of contact for all Information Technology questions, support and communication. The IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory.
• Computing systems services, IT Core applications implementation and support, manage SQL servers, encryption, Antivirus (Symantec/Mcafee) and other security software implementation and management, system security, messaging systems, terminal services application management, Active directory management (manage Group Policy Object Organizational Unit (GPOs, OU) structure, local, and security groups), Implementation and Maintaining of Booth applications. Manage capacity planning and annual budget submission.

Confidential

Analyst - Flight Operations & NOC Application Support, Chicago, IL

Responsibilities:

• NOC Analyst/Analyst provides first and second level support to the users within the Confidential 's Operations Center.
• Managed all machine images, updates and patches via CM12(SCCM 2012)
• Managed users account, machine, laptops and other object in the domain using Active Directory
• Use the CM12 remote tool to assist users across the NOC and other stations remotely
• Log tickets, document recurring issues, and escalate issues using HP service manager
• Manage issues on mobile devices such as phones, tablets, IPADs.
• Desktop configuration and standardization management, desktop software deployment. Manage all desktop images (SCCM). Coordinate new application deployment, deploy and manage applications, deploy desktop computers and other hardware.
• Provide all United (third Shift employees) a single point of contact for all Information Technology questions, support and communication. The IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory.

Confidential

Desktop Administrator, Chicago, IL

Responsibilities:

• Occupy the Lead Role on all departmental and cross-departmental projects including the planning, organization, implementation, training and deployment of all new systems
• Provide subject matter expertise in the troubleshooting of all application based IT issues with Aladdin, Point, Trade web and all other software supported by users
• Dedicated to monitor all day to day IT issues on the trade floor from open to close of market and identify new solutions and services that align with business objectives
• Computing systems infrastructure, hardware, network OS (windows), virtualization, terminal services environment. Monitor physical environment, computing system infrastructure, manage all platform hardware and networking OS, determine hardware platform and virtualization requirements for all servers. Operating system configuration and management.
• Provide all Aviva users a single point of contact for all Information Technology questions, support and communication. The IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory.
• Configuring of all Traders Cisco Sidecars and set to speed dial 10+ clients at a time
• Imaging all machines in the environment using Microsoft SCCM Client
• Desktop configuration and standardization management, desktop software deployment. Manage all desktop images (SCCM). Coordinate new application deployment, deploy and manage applications, deploy desktop computers and other hardware.
• Provide support for 50 Bloomberg users by installing software, hardware and B Unit Configuration
• Ensure security to provide privacy of all sensitive trading data for 30 Traders, 10 PM’s and other support staff laptops using Sophos Safeguard Client 6.0
• Computing systems services, IT Core applications implementation and support, manage SQL servers, encryption, Antivirus(Symantec/Mcafee) and other security software implementation and management, system security, messaging systems, terminal services application management, Active directory management (manage Group Policy Object Organizational Unit (GPOs, OU) structure, local, and security groups), Implementation and Maintaining of Confidential applications. Manage capacity planning and annual budget submission.
• Audit and Control assets and contribute to the project planning of hardware and software procurement process
• Managed all users telecommunications (phone lines, data and voice circuits) using Cisco Unity messaging system and video conferencing technologies(skype, go to meeting etc.) wireless network, and universal network services such as infrastructure applications like Confidential Open Manager.

Confidential

PC Support, Arlington Heights, IL

Responsibilities:

• Provide all AAM users a single point of contact for all Information Technology questions, support and communication. The IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory.
• Responsible for 100% remote/email support for all offsite users daily using LogMeIn, Skype, and Cisco Meraki remote desktop features.
• Utilizes Track it ticketing system to prioritize and provide timely respond to all issues
• Responsible for providing customer service and technical support for desktop computers, laptops, applications, and related technologies including Office 365 Technologies, active directory management, Windows Server 2003/2008/2012 maintenance and backup
• Provide extensive troubleshooting to all network systems while assisting users with a variety of general and complex technical issues such as Outlook/Lync 2010-13, Windows 7 software upgrades and PC deployment to entire field auditing staff
• Manage and sustain all network printers, file servers, and Lotus Domino 8.5.3 email server for over 200 users
• Responsible for full migration of users from Lotus Notes to Office 365
• Experienced Office 365 Admin and SharePoint record center manager
• Managed 500 endpoints on McAfee ePolicy Orchestrator by ensuring agent, dat, and antivirus were updated.
• Used Configuration Manager 2012 Remote to support local and remote users.
• Imaging all machines in the environment using Microsoft SCCM Client and setup test environment for machines using Windows 10.
• Computing systems services, IT Core applications implementation and support, manage SQL servers, encryption, Antivirus (Symantec/Mcafee) and other security software implementation and management, system security, messaging systems, terminal services application management, Active directory management (manage Group Policy Object Organizational Unit (GPOs, OU) structure, local, and security groups), Implementation and Maintaining of AAM (purchased/homegrown)applications. Manage capacity planning and annual budget submission.
• Support Infrastructure components including wide area networking and converged technologies to include managing connectivity for AAM utilizing Confidential FX2 servers and other technologies.
• Managed all users telecommunications (phone lines, data and voice circuits) using Cisco Unity messaging system and video conferencing technologies(skype, go to meeting etc.) wireless network utilizing Cisco Meraki.
• Desktop configuration and standardization management, desktop software deployment. Manage all desktop images (ghost). Coordinate new application deployment, deploy and manage applications, deploy desktop computers and other hardware.
• Computing systems infrastructure, hardware, network OS (windows), virtualization ( Confidential FX2), terminal services environment. Monitor physical environment, computing system infrastructure, manage all platform hardware and networking OS, determine hardware platform and virtualization requirements for all servers. Operating system configuration and management.
• Also wrote basic VB scripts to map and unmap user’s drives during login and initial setup.

Confidential

Help Desk, Oakbrook terrace, IL

Responsibilities:

• Provided responsive and quality technical support by working directly with end-users personally, over the phone, and by remote administration
• Gathered information, evaluated options, and resolved software and hardware technical issues

Confidential

PC Support, Schaumburg, IL

Responsibilities:

• Assisted with re-deployment of 400 PC’s, laptops, printers, and facsimile devices during the ward transition to a new facility resulting in minimal downtime and loss work productivity
• Responsible for seamless production if project during moved

Confidential

Help Desk Analyst, VA

Responsibilities:

• Provided help desk support to 6000+ users across 54 national Confidential Corps Recruiting Commands
• Participated in a special project team tasked with configuring and distributing 4000 new Microsoft Vista Tablets to the enterprise
• Configured and maintained 700 Blackberry devices and the Blackberry Enterprise Server (BES)
• Configured and supported Virtual Private Networks (VPNs) across all recruiting commands and their prospective networks
• Provide all Confidential Corp Recruiting Command users a single point of contact for all Information Technology questions, support and communication. The IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory.

Confidential

Information Systems Administrator, Norfolk, VA

Responsibilities:

• Provided basic and in-depth levels of instruction in LAN and MAN networking with a focus on system administration
• Trained junior technicians in administer commercial network operating systems within functional areas of configuration, system, and performance management
• Managed and sustained internal site networks using MS Exchange, Novell NetWare, UNIX, and Windows NT
• Conducted first level network software and hardware corrective actions
• Computing systems infrastructure, hardware, network OS (windows), virtualization, terminal services environment. Monitor physical environment, computing system infrastructure, manage all platform hardware and networking OS, determine hardware platform and virtualization requirements for all servers. Operating system configuration and management.
• Computing systems services, IT Core applications implementation and support, manage SQL servers, encryption, Antivirus (Symantec/Mcafee) and other security software implementation and management, system security, messaging systems, terminal services application management, Active directory management (manage Group Policy Object Organizational Unit (GPOs, OU) structure, local, and security groups), Implementation and Maintaining of Confidential applications.
• Manage capacity planning and annual budget submission.

Confidential

Transmission Systems Technician

Responsibilities:

• Guided and assisted in teaching sensitive equipment and communications skills to co-workers