Full - time Network Technician/Engineer Resume - Hire IT People

SUMMARY:

7+ years of experience in customer relations and telecommunications.
7+ years in user support and technical support help desk.
Proficient with Confidential office suite, Confidential CRM Dynamics, and Windows Operating Systems/Hardware.
Experience with Cisco CCNA networking; network layout, devices, and the IOS system One.
in Confidential product support.
Experience with Voice over Internet Protocol software and hardware.

PROFESSIONAL EXPERIENCE:

Full - time Network Technician/Engineer

Confidential

Configure network equipment remotely for various clients. Such as modems and Cisco devices.
Inbound/ outbound calls to diagnose network issues.
Monitor large scale Fiber Optic Networks for outages and resolve outages with partner ISPs.
Play an integral part of a large conversion project for Confidential cell towers.
Schedule, prepare, and implement maintenances for Fiber Optic Networks of partner customers and provider partners.
Experience working alone overnight shift with no supervision.

Seasonal Information Technology

Confidential

Research and development of Confidential ’s Dynamics Customer Relation Management.
Developed a cloud networking presentation for company associates to present to potential clients.
Gained knowledge in company topology in its private network.
Repaired client equipment.

All-season Information Technology

Confidential

Maintained and assisted user accounts.
Serviced and maintained Hardware equipment (All types of printers, faxes, servers, PCs, etc.).
Installed and supported a wide range of software for all PennDOT departments.
Installed and prepared Telecommunication meetings.
Participated in equipment and software roll outs along with maintaining inventory.

Technical Support

Confidential

Assisted customers by telephone and chat developing skills to appease irate customers that helped develop social skills.
Trained & provided technical phone support in Voice Over Internet Protocol for Provider Sunrocket Inc.
Trained by Confidential certified employees and provided technical phone support
Supported IPod, IPhone, Macintosh desktops, and Macintosh notebooks.