Objective:
I am college graduate from a foreign university; I wish to find an entry level position in Customer Service, I.T, Computer Operations, or any related field that will enable me to develop experience using my educational background in combination with previous work experience in Data Management, Computer Hardware Maintenance, Customer Care and Customer Support. I am seeking new challenges to broaden my knowledge and expertise and to use my skills to the best of my ability in a team-oriented workplace and individually.

EDUCATION: Bachelor of Science in Computer Science

COMPUTER SKILLS

Operating Systems: Windows Operating Systems, MSDOS, Windows Server 2003, Microsoft Server Enterprise Edition

Programming Languages:Java, C, PHP, MYSQL, Dream-weaver, HTML, Basics of Visual Basic & Visual C++, MS Access

CORE COURSES
Modeling and Optimization, Principles of Programming, Computer Programming, Computer Networks and Data Communication, Database Management Systems, Systems Analysis and Design, Software Engineering, Computer Architecture, Data Structures and Algorithms, Business Intelligence and Data Warehousing, Enterprise Network Management, Cryptology and Coding Theory, Operating Systems Theory, Selected Topics in Computer Science.

PERSONAL ATTRIBUTES
Dedicated, self-motivated achiever who is committed to success and adept at handling multiple tasks in a high-pressured environment Enthusiastic, self-starter, eager to meet challenges, able to learn and quickly assimilate new skills, concepts, ideas and technologies Highly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.
Creative problem solver who works hard and loves a challenge Proven relationship-builder with exceptional interpersonal, communication, and presentation skills High level of integrity

EMPLOYMENT HISTORY

Confidential,
Merchandise and Customer Assist (MCA) Associate/October 2011 to Date

• Merchandising and Pricing of stock in the store assigned department MCA-Hard lines
• Adverts:
• Setting up and/or Printing signs/bin tags as transmitted by the Sears Technical Support Team and/or requesting and designing using the Sears Network Communication Device.
  ii) Making sure that every sign is placed with the correct merchandise, and that it is labeled with the correct price. Also bearing in mind that some promotional signs have an expiration date, to ensure that when signs expire, new ones go up in their place.
• Performing merchandise and price auditing using the Sears Network Communicator (SNC) device, including locating merchandise in the stockroom using the Sears Network Communicator (SNC).
• Freight: Sorting new merchandize to determine what should be Floor Ready and what should be back stocked, or kept in the stockroom in a specific location following the fixture integrity rules.
• Floor organization: Keeping the store floor looking tidy and presentable, including constantly checking the fixtures and re-organizing merchandise moved out of place by the customers, replenishing merchandise on the floor at all times whenever necessary and as required.
• Performing general re-stocking of the fixtures in the store, building and putting down/up fixtures/displays, helping the customers to find merchandise. Responsible for store presentation, thus creating an excellent customer experience.

Confidential,
Data Manager/September 2006 to February 2011

• Verifying and validating data through conducting face to face interviews with people applying for computerized driving permits in Uganda
• Capturing applicants’ data into the computerized system known as the Uganda Computerized Driving Permit system.
• Detecting and preventing fraud in regard to the issuance of driving permits in Uganda.
• Providing information to persons intending to apply for driving permits or those who have any other related queries about driving permits issued in Uganda through telephone or through face to face interaction at a help desk.
• Tracking traffic offense defaulters using a computerized system known as the Automatic Number plate Recognition System which detects number plates of vehicles fed in as defaulters.
• Collation and tabulation of accident statistics for the Uganda police force using a computerized system.
• Formulation of periodic reports and queries about accidents in Uganda, including death rates and degrees of injury as requested by the supervisor and line departments
• Visiting scenes of accidents and drawing sketch plans.
• Recording statements from accident victims and eye witnesses
• Issuing tickets through a scheme known as the Express Penalty Scheme which is used to enforce on spot fines to traffic offenders

Confidential, Kampala

Systems Administrator/ Apprentice/June to July 2009

• Setting up wired and wireless networks (LANs & WANs) including Internet setup, end user training and support.
• Configuring Active Directory Server, Domain controller, DNS, DHCP, Gateway and Mapping drives.
• General hardware/Software configuration, maintenance, troubleshooting, power and Data backup.
• Responsible for ensuring network security, by installing and updating antivirus software, configuring firewalls and setting up de-militarized zones (DMZ)
• Remote network management and monitoring using network management software tools such as Virtual Private Network (VPN) connection strategies and Simple Network Management Protocols (SNMP)

Confidential,Law Enforcement Officer/ October 1998 to August 2006

• Receiving incidents/complaints from the members of the public and recording them manually in the official Police Station book called the Station Diary. The complaints are received from members of the public by their personal appearance at the police station or by telephone calls.
• Visiting scenes of crime, collecting, protecting and preserving exhibits and other forms of evidence, arresting suspected offenders
• Analyzing the complaints/incident reports received from the members of the public and preferring an appropriate section of the law that can be applied to pursue the case and the immediate course of action to be taken. And relaying the incidents/complaints to the relevant departments, police units and field staff for immediate/further action through a radio transmission system
• Recording statements from complainants, witnesses and suspects on designated Uganda Police statement forms.
• Extracting first information from the Station Diary and initiating case files and allocating the files to the relevant offices/departments.
• Carrying out investigations, escorting suspects to courts of law, adducing evidence and testifying in courts of law against suspects
• Acting as a community liaison officer by being involved in community policing activities, as a proactive form of crime prevention as opposed to the reactive method of dealing with crime
• Formulating and producing daily crime/incident reports and transmitting them in a daily bulletin through the radio communication system to all police units/departments and supervisors
• Keeping, maintaining, regulating access to, and ensuring security of, highly sensitive information and office equipment
• Maintaining accurate; weekly, biweekly, monthly, quarterly and annual records about crime/incidents used in the production of annual reports by senior officers of the Uganda police Force.