Desktop Engineer Resume

PROFESSIONAL SUMMARY:

Desktop Engineer with multiple years of experience, managing applications & packages using SCCM.
Repackaging applications to be used in Windows 10. Setting up and configuring email accounts, networking computers.
Experienced troubleshooting hardware and software problems on Windows Server 2012/R2,2008/R2, 2003, Windows XP, Exchange 2013, 2010. Migration of mailboxes, mail content, users, workstations, and other objects from Active Directory to Active Directory.

EXPERIENCE:

Desktop Engineer

Confidential

Responsibilities:

Manage applications & packages using SCCM. Repackaging applications to be used in Windows 10Update Corporate Imaging servers to keep them updated and online
Create Confidential deployable windows 7 & 10 images for our VDI teams
Identify recurring and potential problems and develop cost effective solutions.
Coordinate Mass Rollouts in a global environment and track success.
Perform system reviews of client environments and prepare findings documents outlining short and long - term strategies
Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment services for Enterprise customer.
Provide Level 3 support to company executives.

Microsoft Office 365 Engineer

Confidential

Responsibilities:

Design, plan and implement Office 365 Migration/Hybrid Migration from Confidential (60k).
Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment services for Enterprise customer.
Support and lead solution group development initiatives through development of solution offerings.
Perform system reviews of client environments and prepare findings documents outlining short and long-term strategies
Facilitate and lead client configuration planning meetings for specific technology projects
Technical leader/consultant on the Messaging Engineering Team
Provide technical thought leadership to Messaging Team members and management.
Mentor/develop junior messaging engineers

Sr. Systems Administrator

Confidential

Responsibilities:

Provide overall information technology leadership and guidance for the Company in conjunction with the senior management team
Preserve assets by recommending and implementing appropriate and cost-effective disaster recovery
Direct technology research and recommend information technology strategies
Plan, help prioritize, monitor, and communicate technology issues throughout the organization and provide necessary training
Provide dynamic leadership to hire and develop IT Department team members
Provide technical support to users and maintain existing technology functionality with minimal disruption

Director of Information Technology

Confidential

Responsibilities:

Server 2008 R2 Administrator in Hyper-V environment, CentOs, WHM Administrator Monitor networking issues to include security, LAN, WAN, VPN and wireless issues.
Provide overall information technology leadership and guidance for the Company in conjunction with the senior management team
Preserve assets by recommending and implementing appropriate and cost-effective disaster recovery
Direct technology research and recommend information technology strategies
Plan, help prioritize, monitor, and communicate technology issues throughout the organization and provide necessary training
Provide dynamic leadership to hire and develop IT Department team members

Exchange Engineer

Confidential

Responsibilities:

Upgraded Exchange 2010 Servers from SP1 to SP3
Prepared labs for co-existing environment, and tested mailbox migration, and documented the findings.
Configured File servers, and AD Domain Controllers.
Administered Exchange 2010 server, and resolved tickets in post migration phase.
Maintained Domain Controllers Primary and Secondary.
Created Group Policies and OU’s for better organization.
Created and implemented new group policies.
Built, Updated and Maintained Virtual Machines.
Configured DNS, DHCP servers

Migration Technician

Confidential

Responsibilities:

Performed configuration of existing and target AD and Exchange environments
Developed technical requirements of migration effort
Developed process requirements for migration effort
Designed migration test and production server environments
Implemented and configures migration environments in test and production
Performed appropriate testing to ensure a smooth and functional migration process Performed systems modeling, simulation, and analysis

Computer Support Technician

Confidential

Responsibilities:

Troubleshoot, replace and repair hardware and software problems.
Created ghost builds and deployed all systems that where reimaged each summer for coming fall semester.
Primary source of contact for all end user IT purchases of computers, printers, software and maintenance programs and devices.