PROFESSIONAL SUMMARY:

• Result - oriented professional with over 15 years of broadband experience, and visible achievements in Headend Engineering. Dynamic flexible personality. Project Execution and implementing strategies in Technical Engineering roles. I am a out of the box thinker with visionary leadership strengths and a resourceful team player.
• Worked as a multichannel transmission systems operator-maintainer.
• Worked directly on equipment through more than one channel and frequencies.
• Worked with Satellite transmissions and communication links.
• Did Maintenance on assigned radio equipment hand held Rack Units and vehicles
• Analyzed BIT/BITE diagnostics to isolate faults in the Line Replaceable Units.
• Did minor Electronic bench work on Units and trouble shoot Transmissions outages.
• Headend Digital Broadband Delivery System
• DNCS VOD Trouble Shooting
• SDV Trouble Shooting
• CISCO Edge Qam Trouble Shooting
• Content and Meta Data Trouble Shooting, CISCO, CONCURRENT
• CISCO SBSS and BEQ Trouble Shooting
• CISCO AND CONCURRENT VOD STORAGE
• Hit Set Tops and Cable Cards from DNCS
• CISCO DCMs, GQAMs
• Used and Configured Digital Headend Equipment Confidential Digital Headend Operations V2
• Confidential Basic DAC 6000 (V3.1) Operation
• Configured IP and RF Configurations
• Confidential DM 6400 Support & Troubleshooting
• Confidential Design Basics
• Worked with Mpeg2 and 4, Encoders, Multiplexers, Add Insertion Set Up
• Supported QA Testers day to day
• Set Top Box Testing & Trouble shooting
• Used Video Testing Equipment RF Spectrum Analyzer, QAM Analyzer, MPEG Analyzer
• CISCO Hub, Router and Switch Trouble shooting
• RF, CAT5, CAT6, Fiber and Data Cabling Certified Professional
• Test and deployed consumer technologies across various platforms
• Adept at learning and adapting to new organizational cultures
• Capable of working with software developers to ensure identified bugs are fixed and closed
• Basic administrative skills working with Linux/Unix and Windows
• OSI Trouble Shooting Methodology
• Troubleshoot, Installed and configured home networks (wireless and hard lined) USB and Nic Cards
• Rack and Stack Installation of Electronic Equipment
• RF, CAT5, CAT6, Fiber and Data Cabling Certified Professional
• Used Video Testing Equipment RF Spectrum Analyzer, QAM Analyzer, MPEG Analyzer
• Able to Train Technical and Non-Technical Personnel
• Can Read Technical Wiring Schematic
• TCP/IP Networking
• Windows Server 2003
• Windows XP Professional
• Windows 2000 / Windows NT 4.0

WORK HISTORY:

Confidential, Downingtown, PA

VOD Engineer

Responsibilities:

• responsible for logical and physical rack builds and trouble shooting in a Settops, Modem, XB6, Xi5 or MTA device test environment.
• . Billing Associate worked with many Billing Systems, CSG, Amdocs, and ACSR.
• . Provides basic DAC and DNCS Billing assistance with accounts and trouble shooting
• Provides Technical Support for advanced engineering teams supporting all Confidential RF Products and Services.
• . Builds remote plants to replicate end to end testing on all Confidential devices
• Research and Development on new Network Procedures and Policies
• Assist in Process Flow management and reporting
• . Assist with Basic Linux, UNIX and Visual Basic Scripting
• Designing, creating, and implementing process flow documentation.
• Replicate reported distribution bugs, communicate and document problem resolution.
• Rack and Stack Installed Server and Network Equipment
• Timely reporting of information on projects and activities and be able to produce clear and concise written analysis and reports.
• Perform critical and analytical thinking. Maintain problem ownership and accountability.
• Possess skills to implement, maintain, and upgrade various applications and the servers they reside on
• Drop and Monitor Video Assets on CDN Servers
• Work with Vendors on Site
• Attend Meetings and bridge calls for Project Development
• Work with Project Architect and Engineers

Confidential, Tampa, FL

VOD Engineer

Responsibilities:

• Provided Technical Support for the Team that performs advanced engineering escalation support for all of Confidential National Video footprint on the Fix Agent Stabilization Team.
• Maintaining stability, performance, and reliability for all video products, to include: Broadcast Video Switched - Digital Video Video OnDemand, and National Content Distribution.
• Assist in Process Flow management and reporting.
• Designing, creating, and implementing process flow documentation.
• Assist with Distribution Projects from conception to completion, identifying risk, documentation gaps, support and proper maintenance handling.
• Prioritize and Resolve events, ensuring proper Root Cause Analysis is performed to direct vendors as necessary for analysis and permanent problem resolution.
• Replicate reported distribution bugs, communicate and document problem resolution.
• Monitoring the channel distribution system and take necessary fix actions while managing multiple projects and priorities simultaneously to meet deadlines.
• Communicate professionally in a fast-paced setting while performing excellent internal/external customer service skills with an ability to maintain a high level of customer satisfaction.
• Perform quick response to system outages and impairments to effectively mitigate impact.
• Rack and Stack Installed Server and Network Equipment
• Timely reporting of information on projects and activities and be able to produce clear and concise written analysis and reports.
• Perform critical and analytical thinking. Maintain problem ownership and accountability.
• Possess skills to implement, maintain, and upgrade various applications and the servers they reside on
• Drop and Monitor Video Assets on CDN Servers
• Work with Vendors on Site
• Attend Meetings and bridge calls for Project Development
• Work with Project Architect and Engineers

Confidential, Waltham, MA

Development Lab Waltham / Video Engineer

Responsibilities:

• CDN Trouble Shooting and Development for Red Box
• System Monitoring
• Deploy Software Applications for Multi - Screen Devices
• Video Engineer over IP Networks
• Rack and Stack Installed Server and Network Equipment
• Drop and Monitor Video Assets on CDN Servers
• Work with Vendors on Site
• Attend Meetings and bridge calls for Project Development
• Work with Project Architect and Engineers

Confidential, Charlotte, NC

Advanced Video Support Operation / Technical Analyst

Responsibilities:

• Support sites with Advance Video Issues
• Escalates ticket up to higher level of support
• Analyses Data for Business Reports
• Works with Cisco and Confidential Equipment
• Monitors Video Feeds from Headends and Hubs
• Supports all Confidential Video Products
• Join Bridge calls with local & Second and Third party Vendor
• Open Vendor Tickets
• Responsible for basic command lines & GUI interfaces on Confidential and Cisco equipment / Supports Engineering with research on New equipment problem issues

Confidential, Downingtown, PA

RF Engineer

Responsibilities:

• RF Tech, technical wiring, RF Plant Design, set top box testing
• Head - end and video hub testing, integration, and operation experience
• Testing both analog and digital video equipment used in a traditional head end environments
• Tested RF return path operation between the STB and Head-end
• Responsible for replicating and troubleshooting cable systems that are in the field
• Supporting Sea Change with system changes
• Rack and stack equipment
• Supporting SET TOP box testing for Performance and troubleshooting OCAP and True 2 way
• Used video testing equipment including RF Spectrum AnalyzersQAM Analyzers and MPEG analyzers
• Worked with Motorola, Scientific, Arris and Sea Change vendors on site
• Responsible for installing Cisco Switches and Hubs

Confidential, Fort Wayne, IN

Video Engineer

Responsibilities:

• Responsible for the network element deployment, wire and set up racks, power management, ran Cat5 and fiber for back bone provisioning, network augments, and IP services customer activation
• For the various operation groups. This includes FIOS Video, FIOS Data, FIOS Voice, and HSI
• Network Specialist are accountable for leading the efforts by utilizing sound judgment in consultation
• Other North Central and vendor organizations.
• Trouble shooting, resolving of equipment hardware and network related problems
• Video/Cable/Satellite experience
• Responsible for project management of assigned work load, actively involved in process improvement
• Be willing to work as required base on center coverage
• Knowledge of TC/IP, IP routing protocols, Nortel Successions platforms, Ethernet Switching, VLANS basic router consoles commands, Experience with Big Band BMRs, Cisco trouble shooting IPs
• Experience with IP routing protocols: Experience in the management of outside vendors with knowledge in DSL and FIOS services with IP and Voice protocols
• Ability to make effective decisions in outage situations for immediate resolution working with DMs, SEMs, SDMs, Basic DAC functions

Confidential, Horsham, PA

Support Engineer

Responsibilities:

• Responsible for Configurations of Headend devices, Replications of problem issues Testing, Research, Software Upgrades, Maintaining Equipment and Help Desk on the following products
• Confidential SEM V8 and V12, OM1000 and OM2000, DAC/ RADD, Terayon DMS, Confidential STDCRPD, ARPD, Set Tops, NC1500, DSR / Satellite Receivers
• Supports VOD Hardware
• Able to log in an do checks on Stream Commander Nexam
• Sea Change / VOD Support
• Changed Hard Drives
• Turned down Stratum when Orphan Streams were detected
• Worked with back office on Network or Stream issues
• Did upgrades with Linux and Unix background
• Worked on Catcher and Pitcher problems with Dish EQ

Confidential, New Castle, DE

Network Engineer

Responsibilities:

• Changed Hard Drives, Network IOPS, and DVB Boards
• Video/Cable/Satellite experience
• Turned down Sea Change Stratum when Orphan Streams were detected, / Sea Change / VOD Support
• Upgraded in Linux and Unix background commands Worked on Catcher and Pitcher problems with Dish EQ, Tanburg Checked Media Clusters and Network connections
• Resolved issue on Transport ASAP Check digital and analog receivers, fiber, CAT5, off air antennas and Satellite antennas, mediums for outages and problems
• Install and Proof Commercial Customer Services
• Performed Troubleshooting of Network Elements I.E. encoder, MultiplexersEdge encrytors, modulators
• Cisco Switches, Fujitsu, Nortel, Broadband transmitters/ receivers, Satellite dish and receivers
• Daily Repairs of Headend and related electronic devices
• Sent equipment to vendors for repair and follow - up with service tickets
• Completed assign projects and reports that are sent from corporate headquarters
• Upgraded PC and server upgrades to current equipment, Conducted testing as per preventative
• Maintenance program Pre-test and run to see what effects on new equipment interface effectively with
• Engineering staff and workers
• Operate and maintain various test equipment (MPEG analyzer, OTDR, Network analyzer, and Spectrum analyzer.
• Fiber Daily check system to see strength levels and efficiency on: Optic scope, video and Audio analyzer
• Install, maintain and test fiber optic transport system
• Checked the light on fiber and do maintenance and troubleshoot on the above systems
• Assisted in the planning and implementation of new products and services, Test and maintain the actual servers and PC s to see what issues may evolve
• Provisioned Services on above elements for Regional network use. Implement to all surrounding hubs and headend s any new channels and / or changes
• Correlated alarm information to Network Configuration issues
• Documented and reported to the LMC any issues that arise via alarms and coordinate this team
• Maintained documentation of all designs and configurations kept a current schematic of what is in the headend
• Maintain local databases of equipment for reporting tools, kept updated software and how many pieces of equipment and when to replace outdated equipment
• Provided phone support of network devices for system technical resources for the help desk for all other OTN s and headend s to assist and fix via remote or actual visit to the site
• Ensure Software tools and methods support operational needs
• Make sure current devices are compatible with new software and new products
• Perform software and hardware upgrades as needed
• Assisted in development of emergency restoration procedures keeping up with FCC standards and state and city regulations and all other emergency broadcasting systems

Confidential, New Castle, DE

Data Technician / Installation Technician

Responsibilities:

• Terminate, assemble and install RG - 11, RG-6, RG-59, mini, audio, CAT 5 and CAT 6 cable
• Installed outlets, pulled cable, forming, dressing, lacing and labeling cables to industry standard
• Determined closet and equipment layouts and install closet hardware including backboards, c onnections blocks, racks, patch panels, fiber enclosures and balance video equipment.
• Install entrance grounding infrastructure and perform grounding test
• Develop project plans including required materials, deliver schedules, completion schedules, manpower
• Requirements and tool / equipment lists. Removal and demolition of abandoned cables
• Properly instruct other technicians and techniques, work, etc. as needed to keep project work flowing
• Responsible for making independent judgments where normal procedures or guidelines are not established
• Supported infrastructure installation test and turn up, Dc power install, configure and maintain modems gateways, routers, CAT 5 and digital broadband for commercial and residential customers
• Install repair and maintain hard-line coaxial cable for new and existing customers
• Trained new technicians and troubleshooting techniques for PC s, networks, CAT 5 cable as well as company policies, and procedures for installation
• Troubleshoot, install and configure home networks, (wireless and hard-line), USB, NIC cards Ethernet Cards, web cameras, software and operating systems Trained call center staff to troubleshoot networks, hardware, software and operating systems by monitoring incoming customer calls
• Performed custom wall fishing of CAT 5 and coaxial cable for network and broadband installation