PROFILE

• Results oriented professional with the ability to work on assignments that require considerable judgment and initiative.
• Developed an impressive and extensive array of interpersonal and communication skills from having dealt with diverse group of professionals, clients and staff members.

PROFESSIONAL EXPERIENCE

Due Diligence Consultant

Confidential Charlotte, NC

• Conduct comprehensive research and/or background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate associated sanctions, credit, financial crime, and reputational risks and thoroughly document findings.
• Review and analyze due diligence data from a variety of sources to determine overall risk.
• Evaluate risks to determine permissibility under sanctions regulations and/or BSA/AML regulations.
• Provide appropriate direction to the line of business.
• Escalate confirmed sanctions alerts, PEP matches and other risks appropriately
• Ensure compliance with guidelines set forth in federal/state anti - money laundering laws and regulations including the Bank Secrecy Act and various sanctions regulations; and in accordance with policy/procedures set by the bank.
• Conduct reviews of bank customers (individuals/entities), related parties (owners, board of directors, executives) and/or transactions that present a moderate degree of complexity and risk to determine appropriateness for Wells Fargo.
• Operate independently with minimal supervision, and effectively manage work requests to meet performance expectations
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Signature Home Advisor

Confidential, Charlotte, NC

• Responsible for providing quality service to clients via phone in account activation, maintenance, billing, problem solving, modification, enhancement, troubleshooting and, when required, de-activation
• Maintains a focus on sales culture by up-selling products and services to existing clients and making client retention a priority
• Resolves data problems that involve local network issues, email issues, modem trouble and other equipment and/or software configurations
• Experience interacting positively with unsatisfied customers
• Strong analytical and technical skills

Operations Processor

Confidential, Charlotte, NC

• Responsible for effectively managing a high volume Appraisal Valuation work queue and the Appraiser panel responsible for fulfilling those valuations.
• Research, analyze and often compile Operational Data. Participate in occasional User Acceptance Testing. Manage assigned phone split assignments effectively and efficiently.
• Promote and provide excellent customer service to our Wells Fargo Partners when providing updates on outstanding valuations.
• Follows up with the appraisers on aged loans getting ETA’s
• Manage pipeline of 35 plus loans within required performance standards
• Strong time management skills and ability to meet deadlines

Teller

Confidential, Charlotte, NC

• Handling cash and processing customer transactions
• Having conversations with customers and conducting detailed financial reviews, suggesting products and services that meet their needs and help them succeed financially
• Maintaining up-to-date knowledge of financial center policies, procedures, products and services
• Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
• Building loyalty while helping customers with service requests.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of Anti Money Laundering (AML) and terrorist financing regulations and programs

Confidential, Charlotte, NC

Data Entry Clerk/Identity Access Management

Responsibilities:

• Performing user account administration for enterprise applications.
• Assist with creation and or maintenance of documented identity and access control, standards processed and procedures.
• Work closely with IT and Compliance groups to develop plans for ongoing monitor of security access, user activity and mitigate security risks.
• Assist with the identification of improvements to overall access request.
• Completing requested tickets for applications access to computer software for employee users and vendors.
• Provide emails to active employees and or vendors. Deactivating former employees from all applications systems
• Creating accounts along with removing groups within active directory.

Confidential

Responsibilities:

• Verify and confirm tickets from current employers are being correctly implemented for users before going to audit.
• Update and create daily spreadsheets in excel of reported tickets from the EAST and WEST ICOMS reports
• Reviews all documents analyzes for accuracy and/or errors.
• Utilize pivot tables, sorting also filtering all data.

Confidential, Getzville, NY

Foreclosure Specialist

Responsibilities:

• Preparing calculation/bidding of state and attorney guidelines of foreclosed homes
• Work with legal and other organizations to document foreclosure proceedings
• Researching title issues, incoming correspondence and responding necessary and addressing investors and or insurer inquires
• Going by state and regulatory guidelines of bidding of foreclosed property
• Proficient in product guidelines for Conventional, FHA, Finnie Mae, Ginnie Mae, HARP, HAMP and VA loans
• Review loan file to verify procedures per guidelines.
• Manage pipeline of loans within required performance standards

Confidential

Responsibilities:

• Multi delinquency accounts, Confidential: Advising options to mortgagers of deed in lieu and or short sales process
• Monitors foreclosure loans and insure that foreclosure actions on individual accounts are completed in a timely manner. According to investor, insurer, state, regulatory guidelines and minimizing financial losses to the company
• Providing assistant to mortgagers and or options of potential foreclosed homes with programs available
• NACA programs, Forbearance, moratorium
• Proficient in product guidelines for Conventional, FHA, Finnie Mae, Ginnie Mae, HARP, HAMP and VA loans
• Review loan file to verify procedures per guidelines.
• Exceed customer expectations by providing highest level of customer service.
• Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies

Customer Service Representative

Confidential, Williamsville, NY

• Providing customer service to customers making aware of foreclosure also any escrow issue with breakdowns.
• Processing data entry.
• Completing modification applications of new and existing customers
• Explaining mortgager of escrow percentages and options and or directing them help of mortgage options
• Exceed customer expectations by providing highest level of customer service.