SUMMARY:

• I’m currently seeking a new career opportunity towards the growth and development of an organization which offers learning opportunities in a professional and competitive environment as a Unified Communication Consultant, UC Collaboration Consultant, Solutions Architect, Presales, Sr. System Engineer, and Project Manager or as a Subject Matter Expert.
• 10 years of experience in Information Technology including, configuration, support, architect and deploying Cisco and Confidential based networks including, MS Lync/Skype for Business/Cisco Unified Communications platform
• 10 years with Unified Communications including Call Control, Messaging, Presence, Voice over IP, Conferences.
• 8 years with Cisco Unified Communication and Collaboration applications.
• 3 years of Voice over IP experience with 3COM & Verizon HIPC.
• 4 years of MS Lync 2010/2013, Skype for Business, O365, Active Directory, Exchange for integration with Confidential Unified Communications.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

Sr. UC Engineer/Consultant

• Working to design and modernize the current Unified Communications infrastructure.
• As a Cloud Broker services and an employee of Confidential, I helped the Govt. to understand the needs and requirements to decide on future technologies.
• Worked with leading cloud service providers including Confidential (O365), Windows 7, 8, 10 and Cisco, and others to create a road map for the entire 2017 year and submitted to the Govt. for approval.
• Technical details & confidential information cannot be released due to NDA.

Confidential, Dallas, TX

Sr. UC Consultant

• KP ( Confidential ) is upgrading current Cisco voice environment from legacy applications to new versions.
• Worked as a design, implementation consultant to upgrade from Cisco CUCM 8.5 to 8.6 and then finally into 10.5 on 4 data centers and more than 1000 physical sites and hospitals.
• Consolidating 50 clusters into 20 new geo redundant clusters to support more redundancy, resiliency, manageability and robust resource allocation.
• Defined a strategy for Healthcare Critical 3rd party applications such as Vocera, Emergin, NICE call recording, Nurse Call, Rauland R5, Telstrat, Cisco, Genesys and many others are the most critical applications which are being upgraded side by side with careful design and approach on handling and upgrading such applications without an outage.
• Collaboration with vendors such as Cisco, Verizon and 3rd party vendors to implement the change.
• Designed and staged a Cisco 10.5 Lab to write the low level design (LLD) to support Cisco 10.5 migration.
• Current infrastructure is being replaced with new Cisco UCS 240, VG350, Cisco 3945, 2951 routers across the datacenters and site offices.
• Integrated Cisco Session Management Edition 10.5 (SME) and replaced gatekeepers and migrated from H.323 to SIP on 20 initial existing CUCM 8.6 clusters to be support SIP.
• Defined the strategies with Cisco, Verizon to upgrade the current Cisco CUCM 8.6 environment to Cisco 10.5 which is being deployed by both KP ( Confidential ) and Verizon teams.
• Worked as a Release specialist (Team Lead) on such changes during the upgrade of Cisco CUCM 8.6 to 10.5 which involves managing Verizon implementation engineers and Project Managers to design and define the methods and provide documentation with strategies to implement the change without any possible outages.
• Worked with internal KP resources to streamline environmental changes during rack and stack of new Cisco Hardware (Cisco UCS 240, Voice Gateways) etc.
• Creation of methods of procedures (MOP) under an approved Remedy CRQ (Change Request) along with review and approving of MOPs written by Verizon to implement such changes.
• Cisco CUCM Cluster capacity includes more than 50 production clusters with more than 1000 site offices.
• Total number of users is more than 250K utilizing Cisco VoIP services (CUCM, CUC, CER, UCCE, Gateways, Gatekeepers, SME).

Confidential, Dallas, TX

Sr. UC Consultant

• Worked as principal consultant of Verizon Business appointed at Client AON Hewitt.
• Responsibilities are to create new sites into existing Cisco CUCM 8.6 environment within 2 Data centers and more than 100 Physical sites.
• Creation of methods and procedures for changes and implementing the changes on approved change windows.
• Configurations of CUCM dependencies such as Dial Plan, Regions, Device Pools, CMG’s etc.
• Cisco environment includes Cisco CUCM, CER, CUC with over 30k users utilizing Cisco VoIP services.

Confidential, Dallas, TX

Sr. UC Consultant

• Managing, Design, deployment and integration of Cisco and Confidential products.
• Primary focus on cisco collaboration and Confidential Skype for Business 2015/Lync.
• Project management, client interactions, delivery of project tasks by involving all parties.
• Presales duties include design creation, implementation plan, as built and presentations to the clients.
• Post sales includes deployment, upgrades, migration from old to new Unified communications platform.
• Deployment of Confidential Lync using On - Prem, Hybrid or O365 environments.
• Confidential UC solution development using agile methodologies for Confidential -One voice which includes but is not limited to audio, video, Exchange Online, Collaboration with other application and vendors.
• Day to day tasks include working with other project managers, Project director (PDD) and technical teams to design the technical project tasks using Project 2013 and executing every task in a timely fashion.
• Deployment of Cisco CUCM, Cisco Unity Connection, Cisco IM&P, Cisco Jabber, Voice Gateways, Video endpoints, Cisco Expressway C/E, Confidential Lync 2013 as IM&P client for organization.
• Design configurations and implementations of VMware ESXi, Hyper-V, UCS Manager, vSphere, ESXi, Cisco UCS C/B series for virtualized environments.
• Configurations of Cisco 2911/39XX voice gateways.
• Audio Codes SBA/SBC appliances (responsibilities are to involve 3rd party vendors for technical clarifications during design sessions with the client).
• 3rd Party applications integration with Confidential and Cisco CUCM using RightFax servers, SynApps Paging, Solar winds SFTP/TFTP, Audio Codes.

Confidential, Dallas, TX

Project Manager

• Temporary Contract to Manage, Design, deployment and integration of Cisco and Confidential products.
• Technical Design Authority for Confidential -One Voice.
• Primary focus on cisco collaboration and Confidential Skype for Business 2015/Lync.
• Project management, client interactions, delivery of project tasks by involving all parties.
• Presales duties include design creation, implementation plan, as built and presentations to the clients.
• Post sales includes deployment, upgrades, migration from old to new Unified communications platform.
• Deployment of Confidential Lync using On-Prem, Hybrid or O365 environments.
• Confidential UC solution development using agile methodologies for Confidential -One voice which includes but is not limited to audio, video, Exchange Online, Collaboration with other application and vendors.
• Day to day tasks include working with other project managers, Project director (PDD) and technical teams to design the technical project tasks using Project 2013 and executing every task in a timely fashion.
• Deployment of Cisco CUCM, Cisco Unity Connection, Cisco IM&P, Cisco Jabber, Voice Gateways, Video endpoints, Cisco Expressway C/E, Confidential Lync 2013 as IM&P client for organization.
• Audio Codes SBA/SBC appliances (responsibilities are to involve 3rd party vendors for technical clarifications during design sessions with the client).

Confidential, Dallas, TX

Sr. Consultant Unified Communications

• Design and Engineering of O365 / Lync / S4B server 2015 for premier customers around the globe especially within the North America.
• Deployment, Integration, Migrations and Configurations of new and existing On-Premises, Hybrid environments with MS-O365 Skype for business.
• Day to day activities include design, Implement, troubleshooting and Configurations of Skype for business 2015, Lync Server 2013 for both On-Premises and Cloud including O365/LYO/AD/ADFS/Exchange/Exchange Online/UM/UM Online & Hyper-V.
• Migration from legacy PBX to Lync with complete project development initiative including transition, transformation, migration, test and turn up.
• Complex issues require research, deep dive into customer’s existing infrastructure with various other Confidential based applications for the root cause analysis.
• Device SBA/ SBC, Bluetooth devices, Conferencing, Enterprise voice (EV), Video, Polycom and supported IP physical phones.
• Engagement with VP, Project director, PM, vendors, BU (Business Units), Stake Holders, Architects and engineering teams.
• Interactions with vendors to design technical artifacts including Site surveys, LLD / HLD, Project implementations plans.
• Engagement with the product groups to discuss and debug the issue, escalate any code level issues, bugs to the PG.