SUMMARY:

• Innovative and highly adaptable professional with over 15 years experience providing top notch IT server and network solutions.
• Skilled in resource management and support to clients with complex challenges.
• Superior analyzing, diagnosing, and prioritizing skills that provide the quality and efficiency for success in any organization.
• Abilities to work in dynamic environments where managing multiple priorities while achieving and succeeding the highest standards is natural trait.
• Extensive knowledge in Linux and Windows analysis, configuration, implementation and remediation.
• Experience in systems operations and infrastructure, IT management, and an abundance of systems and software expertise that provides all transferable levels of skillfulness.

EXPERTISE AREA:

• Server & Network Support
• IT Management
• Control Management
• Sensitive Access
• Mitigating Control
• Quality Assurance
• Testing Methodologies
• Security Management
• Change Management
• Project Management
• Production Support

TECHNOLOGY PROFICIENCIES:

Operating Systems / Software: Confidential EC2, Confidential Web Services, Apache, IBM WebLogic and WebSphere, Citrix, Presentation Server, IIS, IPsec VPN, DHCP, DNS, GFI Network Analyzer, WatchGuard Firebox, Symantec Ghost, Cisco, IBM TBSM, Microsoft Exchange Server, VMware, Veritas BackupExec, NetBackup, Microsoft Windows Server, Active Directory, New Relic, RHEL 5/6/7, Scout Monitoring, SharePoint, TCP/IP, Ubuntu Linux, Chef, Puppet.

CAREER PROGRESSION:

Confidential, Lewisville, TX

Linux Administrator

Responsibilities:

• Provide administration and support to remote locations, 200 Linux servers and 9500 Linux video monitoring stations in the Health - Care sector.
• Conduct server provisioning of Lenovo RD350 with Debian Linux and CareView’s propriety software to include configuration of MegaRAID controller cards, Linux ext3 and ext4 filesystems. LDAP, NTP and IPTABLES along with DHCP assigning reserved IP address and BIND.
• Worked with the Network Security teams of clients to ensure host file entries, static routes, NAT configurations, 1-way and 2-way SSL certificates were operational in the successful fulfillment of the Secure VPN’s.
• Pre-configure the video monitoring remote platforms with Debian Linux utilizing PXE boot and BASH kickstart scripting to automate software install and configuration.
• Shape the Zabbix monitoring software suite to poll for newly created platforms as well as remove retired devices.
• Maintained custom Debian software repository for approved updates and patching.
• Perform remote troubleshooting and take corrective action on resolvable issues before dispatching on-site support. Each resolved issue saves the company $1,000 on average. Document all issues and corrective actions taken.
• Mentor Junior level support team on technical issues and HIPAA Compliance standards.

Confidential, TN

Senior Systems Engineer

Responsibilities:

• Launched technology services company and built client base to include business and residential customers.
• Consult clients in aspects of strategic development, network design, security and disaster recovery.
• Implemented proposed solutions and met timely service level agreements.
• Delivered repair, troubleshooting and management of product and service deliverables.
• Designed marketing and sales material that reached and brought in seven new clients.
• Delivered Linux based managed solutions through Confidential Web Services.

Confidential

Systems Operations Administrator, TX

Responsibilities:

• Involved in the design and implementation of Confidential ’s hotel booking platform leveraging Confidential ’s Web Services stack including EC2, S3, RDS, Route53, Elastic Load Balancing, CodeCommit (Git) and CloudSearch.
• Migrated existing physical boxes to the Confidential Cloud using SMS.
• Created S3 backups and relocated version enabled objects to Glacier for archival needs.
• Used Chef for configuration automation, writing and maintaining custom knife scripts.
• Actively participated in the build management system leveraging Jenkins for deployment.
• Created users and groups with IAM and assigned policies.
• Diagnosed issues with the Java applications running on the Confidential servers and worked with developers to streamline code.

Confidential, Nashville, TN

Systems Infrastructure Monitoring Administrator

Responsibilities:

• Design, implement and managed Nagios in a Red Hat Linux Enterprise environment.
• Maintain Netbackup backup and restore operations,
• Build-out four Nagios HA servers utilizing vSphere ESXi 5.0 spanning primary and contingency data centers.
• Install and configured client-side components NRPE, NSClient++ and Confidential on various Operating Systems.
• Configure PHP web interface (Nagios V-Shell).
• Worked closely with application stakeholders to develop custom plugins (Python and Perl) for data collection and alerting.
• Worked with upper management to create dashboards on reporting statistics of historical data, major events, and alert response times.

Confidential, Nashville, TN

Senior Information Management Specialist

Responsibilities:

• Managed all WebSphere and Data Conversion Administration, including, design, implementation and issue resolution.
• Improved productivity costs by identifying and solving system issues and creating preventative measures.
• Enhanced and managed the Active Directory for the State of Tennessee VIP Project.

Confidential, Nashville, TN

Unix Support Specialist

Responsibilities:

• Performed Administration level support of Data Center servers, Sun Solaris, AIX, Linux and Windows operating systems.
• Daily administration of patch management, hardware/software upgrades and monitoring systems.
• Prevented organization downturn by monitoring potential risks and implementing mitigation plans.
• Collaborated and communicated with EMC, IBM, HP, and Sun vendors for system warranty.
• Facilitated training on system infrastructure and standard operating procedures.
• Participated in semiannual disaster recovery planning and testing of fail-over from primary to contingency sites.

Confidential, Franklin, TN

Information Technology Manager

Responsibilities:

• Managed numerous projects in system administration, network security, and help desk management.
• Effectively delivered maintenance projects for over 500 employees in 38 locations all under strict timelines.
• Leveraged servers consisting of Active Directory, Exchange 2003, SQL 2000, SharePoint, ADS Database (Envision), Microsoft CRM, and Citrix Presentation Server 4.0.
• Supervised team of five, in areas of system infrastructure and acted as second and third tier support.
• Streamlined processes involved in requesting IT support by providing prompt turnaround.
• Recommended technical solutions based on industry standards.
• Established written policies and procedures on all technology applications.