VOIP Network Technician Resume Cincinnati, Ohio - Hire IT People

SUMMARY:

Hands - on work experience with networking equipment, scanning applications, Command Line Interface, providing desktop user support, and implementing security policies
Currently studying for the Cisco Certified Network Associate (CCNA) Routing and Switching
Management background in restaurant management, where I developed strong interpersonal and communication skills that have translated well to the IT industry when supporting internal and external customers

PROFESSIONAL EXPERIENCE:

Confidential - Cincinnati, Ohio

VOIP Network Technician

Responsibilities:

Configure networking equipment
Work with carriers, vendors, and other parties to isolate and resolve customer or network impairments
Monitor and test LAN, WAN, and VoIP services as part of the Evolve Technical Support team
Monitor Wi-Fi and troubleshoot Aruba AP’s

Confidential - Cincinnati, Ohio

Desktop Technician

Responsibilities:

Executed frontline support by diagnosing and resolving software, hardware, mobile applications, and phone system issues
Supported more than 3,000 end-users with computer, network systems and peripheral devices
Maintained passwords, data integrity and file system security for the desktop environment
Executed work on an Active Directory and Exchange 2010/2013 Team
Effectively pinged printers in the GUI and configured their status
Efficiently repaired and reimaged desktop computers

Confidential - Dayton, Ohio

Computer Security Analyst

Responsibilities:

Developed and analyzed risk assessment data from scanning tools
Implemented vulnerability scans with Retina and Nessus 6.1
Navigated around desktop hardware, software applications, operating systems and network connectivity