System Administrator Resume

SUMMARY:

Exceptional communications skills. Able to effectively communicate with senior management, technical staff, as well as non - technical end users
Strong client support experience to include timely resolution of client issues resulting in high customer satisfaction resulting

TECHNICAL EXPERIENCE:

Platforms: MS Windows Server 2003/2008/2012 , Windows XP/7, MAC OS, Windows 8, 8.1/Windows 7/Some Linux

Applications/Softwares: Microsoft Sharepoint, Microsoft Exchange 2010/2013, Office365, Lync, iCloud, Join.Me, VMware ESXi 5.5, Microsoft SQL Server 2012, Symantec Backup Exec 2010, Citrix System Deployment, TeamViewer, Blackberry Enterprise Server 4.1, Symantec EndPoint Protection 12.1.5, MAC O/S, Retail Pro, Videoconferencing Configurations, Symantec Ghost, Office 2008 for MAC, TFS 2010/2013, Blackberry/iPhones mobile device support, Dell KACE Appliance

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

Managed over 200 Microsoft Windows machines in a development and production environment
Built Windows Server 2012 R2 VMs and physical servers
Worked as a primary/dedicated Windows resource in a company - wide Managed Print Services (MPS) project involving building print servers, hundreds of windows print queues, installation of print drivers, printer network sharing, and troubleshooting connectivity issues, configuring job storage/PIN printing
Installed several hotfixes and patches on windows servers to reduce vulnerabilities
Utilize HP Web JetAdmin application to install/modify Pharos embedded SW on HP devices
Remotely collaborate with Pharos headquartered employees in Rochester, NY keeping up to date with new initiatives, resolving client issues, and reporting status and progress of work/projects
Install and configure proprietary software and service packs on client servers and utilize HP Web JetAdmin application to install and modify Pharos software on HP devices
Receive, manage, and resolve any support issues raised by the client, working with the client’s IT department, users and vendors to understand the details and provide a solution; issues are tracked via a ticketing system and escalated to Pharos colleagues as needed

Confidential

System Engineer

Responsibilities:

Installed and configured software and service packs on 2003/2008 windows servers (VM servers ESXi 5.5)
Worked closely with developers and product management to schedule releases
Manage relationships and coordinate work between different global teams at different locations
Working with a group to analyze the current way of doing a specific piece of work to determine whether there is a better way to design how the work gets done
Managed user accounts using Active Directory 2003/2008 to create new domain accounts
Coordinate install application release content and third party applications, and operation system updates (patching)
Created a copy script to move MSI from Confidential to all production and Dev server using PowerShell for software releases
Exchange 2010 administration (user account, mailboxes, public folders, distribution lists)
Develop system backup schedules, verification testing and all related documentation requirements
Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations
Worked with IIS server farms and large Data Center, troubleshot applications deployed on IIS 6.0 and IIS 7.0

Confidential

Support Specialist

Responsibilities:

Responsible for 1st and 2nd level maintenance and support of 200 High Availability production infrastructure servers, virtual machines, switches, routers, firewalls and other host equipment in order to provide stable hosting capabilities for external clients
Maintained the health and high availability of Ipreo’s monitoring tools such as HP Network Node Manager, Site Scope, Microsoft Operations Manager, and Cisco Works to abide by Service Level Agreements
Maintained Disaster Recovery for Production environments, assisted with automation of our nightly procedures
Maintaining daily Backup policies, tape inventory, tape storage and tape rotation according to internal policies
Basic troubleshooting of Cisco Switch and Router connectivity for clients and internal infrastructure

Confidential

Support Specialist

Responsibilities:

Work on desktop team supporting 200+ users
Monitor and respond to phone, e-mail, voicemail and walkup requests
Creates/maintains accounts, shared resources and permissions within Active Directory
Perform hardware, software installations and repairs
Created/maintained documents outlining policies and procedures for network, server and PC infrastructure

Confidential

Project Specialist

Responsibilities:

Assisted all producers and crewmembers in daily tasks
Installed hardware for computer labs such as printers, keyboards, expanded memory, and replaced hard drives

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