Field Engineer Resume Tewksbury, Massachusetts - Hire IT People

TECHNICAL SKILLS:

Scanning Tools: Nessus, NMap, Nexpose

Intrusion Detection/Monitoring Tools: Snort, Wireshark

Forensic: FTK Imager

Help Desk: Remedy

Operating Systems: Windows (98, 2000, XP, Vista, 7, 8.1, and 10) UNIX, and Ubuntu Linux

Platforms: VMare Workstation 9.0 and 10.0, Virtual Box, Microsoft Hyper - V, Server 2000, Windows Small Business Server 2003, Microsoft Server 2008 and 2012, Exchange 2003 and 2007

Productivity: Microsoft Office suite and Office 365

EMPLOYMENT HISTORY:

Field Engineer

Confidential, Tewksbury, Massachusetts

Responsibilities:

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers
Performing warranty repairs for Dell, IBM, Lenovo, and HP desktops and portable systems.
Responsible for logistics with schedule services visits, procurement and return of the parts for service visits in the Washington, DC Metro Area.
Ensure customers have a positive experience while system is being repaired.
Coordinate troubleshooting, parts request and suggest action plans with Vendors after initial solutions fail or when initial wrong solution is present.
Employ network, wireless, and pc troubleshooting skills and knowledge to determine hardware issues with vendor systems.
Perform Install/Move/Add or Change ( Confidential ) activities
Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.

Consultant/Jr. System Admin

Confidential, Silver Spring, Maryland

Responsibilities:

Primary job role as an onsite network and desktop support to small network clients in the Washington, DC metro area.
System Administration duties with MS Small Business Server 2003, MS Server 2008, 2012, and Exchange 2003, 2007.
Audit of customer networks and facilities to facilitate recommendations for network optimization for small private businesses across many sectors.
Executed tasks in Active Directory for user account set up, rights, and group policy implementation.
Provided third party services for Siemens, CompUSA, Dell, and other companies that included Home Networking, Virus removal, Operating System, Antivirus and small project migrations and moves.
Migrated clients to Office 365 from older Office versions to improve client work processes.
Performed Computer Repair support and guidance for clients.
Network installation of home and company networks.
Managed responsibilities for multiple concurrent projects.
Client acquisitions and engagement of new and current clients.
Utilized soft skills with every level of client personal to help with client retention.

Lab Supervisor and Programming Assistant

Confidential, Washington, DC

Responsibilities:

Determined salaries and work schedules for lab assistants under my direct supervision.
Assisted students with utilizing UNIX commands in conjunction with C++ and Java programming.
Worked with faculty to identify innovative techniques to increase student retention within the department.

Level 2 Help Desk Service Technician (Intern)

Confidential, Illinois

Responsibilities:

Lead rollout of active directory for over 400 Information Management and Technology Division clients.
Troubleshot client system problems; installed and configured workstations and software applications; and deployed new hardware to end users.
Provided technical support for over 4,800 Confidential employees in three different sites.
Used Remedy system to update and close service tickets.
Utilized Symantec Ghost to image end user systems.

Computer Operator

Confidential, Washington, DC

Responsibilities:

Self- motivated in independent learning environment
Assisted in network installation, configuration, and troubleshooting of Windows 2000.
Administered Red Hat Linux version 7.1 configuration and installation.
Learned hardware repair and reuse.

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Field Engineer Resume

Tewksbury, MassachusettS

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