Cybersecurity Specialist Resume Research Triangle Park, NC - Hire IT People

SUMMARY:

Information Technology professional offering 5 years of experience.
Held multiple roles including Linux/Windows/Mac OS Technical Support and Cybersecurity Auditing
Currently holding Interim Secret Clearance.

TECHNICAL PROFICIENCY:

PROFESSIONAL EXPERIENCE:

Confidential

Cybersecurity Specialist, Research Triangle Park, NC

Responsibilities:

Perform Cybersecurity assessments on digital assets and the overall architecture of plant networks to ensure Confidential 13 - 10 standards are compliant with all Confidential rules and regulations.
Assist with protecting critical assets from cyber threats and conduct Cybersecurity audits.
Conduct troubleshooting and resolution of technical issues.
Monitor data feeds and tools status to ensure continuous monitoring, interact with vendors, identify configuration issues and conduct other resolution actions.
Developed system hardening standard operation procedures that helped devices meet assessment requirements

Confidential

Linux Support Engineer, Research Triangle Park, NC

Responsibilities:

Tier 2 Linux Server support for international clients in enterprise environment
Case work of escalated incidents and following up with clients via Remedy ticket System/Email/Phone/Instant Messenger
Utilization of knowledge base and support documentation
Tier 1 application support for Cisco assets running Windows and Mac OS X operating systems and Cisco approved mobile applications
Support of Linux servers running Cisco Enterprise Linux (RHEL 5 / 6)
Installing Confidential (Cisco Enterprise Linux) over network via Kickstart
Experience using Bash shell scripting to complete admin tasks
Troubleshooting VNC Viewer Gnome/ Confidential issues
General troubleshooting of Storage on Linux servers
Support standard configurations of Confidential for user environment
Active Directory management of user and workstation access
Updating servers and user applications
Management of Secure Electronic Documentation System
Confidential / WebUI support of Confidential Defect Tracking and Reporting System
Alerting InfoSec of possible security policy violations within environment
Collaboration with multiple support teams internationally
Prioritize workload in order to assure Service Level Agreements (SLAs) are met

Confidential

Service Desk Analyst, Cary, NC

Responsibilities:

Tier 1 Service Desk Analyst providing technical support for Confidential Inc., Confidential and Amerigroup employees by phone or chat.
Responding to email messages, following up on former issues and troubleshooting Level 2 (Advance Technical Service) incidents when necessary
Utilizing multiple Service Request/Incident ticket systems including Service Now ( Confidential ), TSRM and Service Center.
Security support for software applications, various IBM and UNIX mainframe databases, VPN and domain groups using Active Directory.
Provide endpoint desktop engineering guidance and assistance for multiple Microsoft Office programs, Internet browsing programs (IE, Firefox, Chrome), mobile Apple devices and hardware issues
Reporting outages to Network Outage Center ( Confidential )
Training of new team hires
Documentation of new troubleshooting techniques and temporary work-arounds

Confidential

Information Systems Intern, Greenville, NC

Responsibilities:

Information Systems Intern for the Networking team supporting Cisco networking devices for Confidential and several other Vidant hospitals located in Eastern North Carolina.
Assist Senior Networking Engineer team members with troubleshoot and resolving technical networking issues
Validating and verifying networking equipment by correcting configuration discrepancies
Monitoring of Cisco Prime LAN Management Solution (Cisco Prime LMS) for fault events, investigating, troubleshooting and resolving white noise events
Racking/Stacking, identifying and verifying fiber cable paths for physical Level 2/Level 3 interconnectivity of various Cisco Nexus switches.
Configuring, installing and monitoring various Liebert Uninterruptible Power Supply ( Confidential ) systems for redundant power to networking equipment
Documentation and tracking of new/incoming Cisco networking equipment for auditing purposes