Sr. Engineering System Administrator Resume
SUMMARY:
- ITIL Certified Windows Server Administration, VMware, Virtual System and Technical Support Professional possessing over 9+ years of hands - on, demonstrated, customer service driven experience.
- Extensively experienced with Windows 2008/2003/2000/ NT servers at both single and multi-domain platforms. Skilled in Project Management, deployment, installation, administration, maintenance and troubleshooting of various Microsoft Operating Systems and Applications, Networks and Computers
- Experienced with Active Directory, GPOs, DNS, DHCP, File & Print Servers, IIS (Web Server), IIS 51/60/7, FTP, Terminal Server, RIS, RRAS, NAT, WSUS, Microsoft Clustering, Exchange Mail Server and ISA Server
- Experienced with Virtualization technologies including installing, configuring and administering VMware ESX/ESXi and creating and managing VMs (Virtual Server), as well the maintenance of Virtual Server
- Expertise in building Microsoft Windows 2008 R2, 2008, 2003, and 2000 Servers using HP Smart Start, Array configurations, diagnosing Servers, updating firmware and PSP, and application software under multi-platform environments, as well as the deployment and monitoring of physical Servers
- Experience in managing multiple Windows systems with Microsoft SCCM 2007, providing patch management, remote control, software distribution and OS deployment
- Worked with ESX and ESXi 3, 3.5, 4.0, 4.1 and 5.1. Successfully upgraded between ESX versions 4.1 to ESXi 5.1
- Worked on vCenter Server 4.1 and 5.1 for managing multiple ESXi Servers. Built and troubleshot ESX Servers and ESXi Servers, vSphere and vCenter Manager
- Expertise in the area of Virtualization with vSphere 5.0/4x, VMware ESXi 5, 4 and 3x hosts, along with Virtual Center Server
- Worked extensively on templates and clones and implemented and managed HA and DRS clusters. Experienced with ESX Architecture, guest OS installation, setting up VM priorities and cloning and snapshots
- Knowledgeable with iSCSI SAN, NAS, NFS storage and RAID concepts
- Extensive understanding of networking concepts including IE network configuration, TCP/IP, VPN, VLANs, routing in LAN/WAN, Ethernet Ports, Patch Panel virtual networking, wireless networks and Cloud computing concepts
- Experienced with x86/x64 Intel, HP and Dell hardware such as rack-mounted servers, tower servers, desktops, laptops and other peripherals
- Responsible production support of Active Directory (AD), Group Policy (GPO), GPP, Domain users, Users and groups and gave appropriate permissions, shares and privileges to access LAN and Domain environments
- Responsible for administrating, creating and modifying DNS records, DHCP scopes and reservations, DFS links, Web servers including record/scope creation, troubleshooting and WINS and DNS and managing user and group accounts Administration
- Strong knowledge and hands on experience with Data Center Migration.
- Successfully migrated from Exchange Server 5.5 to Exchange Server2003/2007
- Handled Security and compliance tasks on Windows servers involved for PCI/SOX/PHI remediation
- Worked and Working on Windows and Exchange PowerShell Scripting.
TECHNICAL SKILLS:
VMware Platform Skills: Experience with VMware vSphere, creating VM Sessions for installing multiple
OS and applications: Installation, Configuration and Administration of Virtual Infrastructure using ESX 5.X, VMware V sphere 5.x, Virtual center 5.X and 6 Servers, Build new servers daily in legacy VMware from, and Hyper-V for applications, Creating and Patching the Templates, also built templates from ISO image files, Deploy virtual machines from templates and allocate resources, Manage VM's using VMware virtual center and web access,Configurations of Virtual switched and network connections, Created VM images to be used for deployment through Microsoft's Automated Deployment Services for test network.
Microsoft Products and Tools: Office 365,SCCM,MS-Office, MS-Exchange, MS-Azure
Server Operating Systems: Windows 2003, 2008, 2010 and 2012
Desktop Operating Systems: Windows 2008, Windows 7 and 8, Windows Vista, Windows PowerShell
Management Tools: HPSM,Service-Now,Remedy, Team track,Hyena,Message Labs,VPN-Positive Networks.
PROFESSIONAL EXPERIENCE:
Confidential
Sr. Engineering System Administrator
Responsibilities:
- To support the UMMS IT Hosted Services Department with the implementation of multiple Enterprise-level initiatives. Report to the IT Director of Hosted Service. Work in a team environment with other technical, consulting and operations staff in a deadline-oriented, fast-paced environment
- Handling OS Installs/New build/OS Hardening Windows Server (2008 R2, 2012 R2, 2016).
- Good understanding of common protocols and services, including: DHCP, DNS, FTP(S), HTTP(S), LDAP, SMTP, SNMP, SSH, TCP, UDP, and the ability to support, troubleshoot and resolve issues related to these protocols.
- Experience with Secure File Transfer Protocol (SFTP)
- Experience with Active Directory
- Working knowledge of Networks and strong understanding of TCP/IPVMWare vSphere &Vcenter 6.0 & 6.5
- Creating Scripts using Windows PowerShell cmdlets for automation of manual tasks.
- Involved in the implementation and maintenance of major subsystems
- Acknowledge and resolve user service requests utilizing the service request management system
- Frequently contributes to the development of new theories and methods
- Develop resolutions to complex problems that require frequent use of creativity, use judgment within defined policies
- Contribute to the development of organizational goals and objectives
- Represent the organization as the principle customer contact
- Perform other duties as required.
Environment: Production Support
Confidential, Cumberland, RI
Lead VMware/Windows Systems Administrator
Responsibilities:
- Responsible for installing and managing ESX and ESXi servers on HP, DELL and Cisco hardware, and the installation of vCenter Server, vCenter Components and upgrading VMware Tools. Migrated ESXi host and VMs across Data Centers
- Upgraded from vSphere 4.1 to vSphere 5.0
- Created licenses and deployed vMA. Configured syslog server and dump collector
- Created and managed resource pools and added the VMs into the pools
- Updated Firmware and ProLiant Support Pack for Windows 2000/2003 Servers
- Utilized VMware Converter, PlateSpin PowerConvert, and FastSCP to work on ESXi Environment for P2V conversions
- Implemented Active Directory infrastructure and Network fundamentals, protocols such as TCP/IP, DHCP, and DNS, Group Policy and Profile Management
- Expertise in remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory using System Center Configuration Manager (SCCM)
- Creating Scripts using Windows PowerShell cmdlets for automation of Servers health check, starting/stopping services, Scheduling Tasks and other jobs.
- Created Snapshots according to user's requests and requirements
- Maintained Web Servers by installing IIS 6, FTP Sites andcreating Virtual Directories in IIS 6
- Involved in managing, installing, and supportingWindows2003/2008 Servers and VMware ESX Servers 4.0/4.1. Built ESXi 4.0/5.0 Hosts and maintained ESXi serversthrough vSphere Client. Handled Capacity Planning for new clusters, ESXi and VMstorage issues using Capacity planner and VMware guided consolidation for gathering the physical machines CPU and Memory usage metrics
- Configured HA, DRS clusters, FT for critical VMs
- Analyzed and implemented OS patches and hot fixes as well asother OS configurations and updates using Blade Logic Patch Management tool
- Capacity planning
- Perform data backups and disaster recovery operations, diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary.
- Handle Security and compliance tasks on all Windows servers involved for PCI/SOX/PHI remediation. Configured, monitored and maintained email applications
Environment: Production Support
Confidential, New York, NY
Lead VMware/Windows System Administrator
Responsibilities:
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software and all configurations
- Performed troubleshooting of DNS, DHCP, IIS and Active Directory
- Installed, configured and administered Windows 2003 Enterprise Server
- Managed Domain Controllers and additional Domain Controllers
- Implemented Disaster Recovery in Windows 2003/2000 Domains
- Configured Domain Naming Server (DNS) and Dynamic HostConfiguration Protocol (DHCP)
- Implemented Disaster Recovery by Optimizing FSMO rolesPlacement
- Created User Accounts, configured User Profiles, created localand global Groups and implemented Group Policies
- To implement on servers jobs using PowerShell scripting.
- Shared Folders, planning and assigning of NTFS Permissions andSystem Policies
- Installed Windows 98, XP, NT, 2000 and 2003 operating systems
- Configured and managed Remote Installation Service (RIS)
- Implemented user administration including adding, deleting andmodifying user accounts
- Responsible for operations and maintenance for TCP/IP. Handled routing via EIGRP, OSPF and BGP and network addressing
- Provided looping for connectivity in the event of major physical media breakdowns
- Planned and schedulednetwork down time for various upgrades and maintenance checks
- Involved in troubleshooting physical layer issues
Environment: Production Support
Confidential, Dallas, TX
VMware/Windows Systems Administrator
Responsibilities:
- Provided off-shore and on-site support for Wintel tower
- Member of Incident Management team and responsible for follow-up of all Wintel Sev1 cases
- Managed VM infrastructure including VMotion, DRS, HA, Virtual Center Server, and VM Converter
- Performed Health Checkups of all Production Servers, monitoring Solar winds alerts on a daily basis
- Assigned local security policies on member servers and standalone servers using RDP
- Analyzed Wintel tickets, problem management ticket progress and all CR, providing details and information to clients at weekly infrastructure meeting
- Installed Active Directory Service and Exchange Server 2010
- Deployed, configured, and managed Microsoft clients
- Implemented and administered Windows 2000/Windows 2003 network services including DHCP, DNS, WINS, TS, and IIS 6.0
- Configured SMTP and Routing Group Connectors
- Installed Office 365 and Lync and provided access to corporate users
- Ensured RCA for all HBI incidents were submitted to client and follow up action plan were created to avoid HBI in future
- Handled escalation calls and provided direct support to VIPs
- Provided all the required documents to internal and external Audit teams from the Wintel side
- Ensured Wintel Servers for fault audit compliance
- Administered Citrix XenApp Farms and published applications in Citrix server as requested
- Provided access to user on application on Citrix application as requested
- Administered Windows Terminal Server, Group Policy management and Active Directory environments
- Performed Server decommissioning and returns to the leasers. Handled hardware maintenance and disk replacements for out of warranty Servers
Environment: Production Support
Confidential
Windows Server Administrator
Responsibilities:
- Handled all daily Windows Server activity, built Virtual servers as requested and managed Snapshot for production servers
- Created templates as per various business requirements and coordinated maters with vendorsfor hardware related issues.Handledescalation calls
- Managed and troubleshot AD user’s login problems
- Analyzed current infrastructure and proposed hardware upgrades to clients
- Planned patching Windows and ensured approvals from server owners
- Installed and configured hardware agents on the ESX servers for hardware monitoring and alerts. Monitored Hardware console for any hardware issues
- Created Root Cause Analysis (RCA) for any server outages and server problems
- Effectively managed an off-shore team to ensure consistent productivity and results
Environment: Production Support