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PROFESSIONAL SUMMARY:

• Managed Services, Systems Integration and Project Management Professional with 15+ years IT leadership planning, directing, executing, integrating and consulting in projects, operations, policy and procurement.
• Directed projects and teams of enterprise: infrastructure, application and data systems migrations, consolidations and upgrades for 2 nation - wide IT consulting companies
• Led team implementing $2 million of infrastructure upgrades for 65 branch offices throughout the US and Canada
• 2+ years software development project management for core business application upgrades, system imaging, VB scripting, ITSM migration and Apple Mobile integration
• PMO board member, SME and scheduler for the Confidential Confidential Ground Terminal integration and operations testing
• Led team of 13 in software development and implementation of system image major and minor release for desktop deployment of 35,000 Confidential computer systems worldwide
• Managed execution, budget adherence, schedule, personnel and scope over 10 year period for 50+ LAN/WAN, WIFI, data migrations, upgrades, office moves and network analyses projects
• Managed/Coordinated 180 node WIFI installation at local college
• Established P2V server consolidation plans and client corporate data center and office relocation
• Project manager for site-to-site VPN integration of branch offices to corporate WAN
• Migrated IT service management system from Time Matters to Autotask IT Management
• Integrated a Mobile Device Management system into client environment for IPAD application management

TECHNICAL SKILLS:

Key Products, Services &Technologies Utilized: Kaseya 7.0, ConnectWise 2015.2 Quosal 2014, AVG, RackSpace, Datto &NetGear Storage, SonicWall, Hosted Email & Exchange, Cloud Services, Office 365 & Microsoft platforms products including Hyper-V, MS-VDI, Windows server 2012 R2, Exchange Server 2013, MS Project and Office 2013, QuickBooks, Sophos

Technical Acumen: Technology - Remote Management and Monitoring Systems, Cloud-Based Computing, Managed Services, VDI, Mobile Device & Mobile Device Management, Client / Server computing, Network Design & Analysis, Infrastructure Routing & Switching, VLAN, VPN, WIFI, VMWare, Hyper-V, Unified Threat Management & Endpoint protection, Structured Cabling, Telephony, VOIP, A/D, DNS, DHCP, Network & Cloud Storage, Packet Shaping & WAN Optimization & Load Balancers

Basic Programming: SQL, VB Scripting, HTML

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Administrator

Responsibilities:

• Proposed/Architected high: performance, availability and security business continuity driven hybrid Cloud / Premise infrastructure
• Provided organizational information & records: management, assurance & security ensuring access, security controls and recovery as required for Import / Export control and the Nuclear Industry data management compliance
• Provided daily operations, administration, system monitoring and break/fix support for Office 365, SharePoint, Ring Central IP Phone, Windows 7, 8 & 10 desktop, 2008 & 2012 servers, firewalls, VPN, Active Directory, DHCP, DNS & wireless networking
• Performed system analyses to establish security, operations and technical baselines for continuous improvement and lifecycle management
• Developed ongoing system configuration managed for alignment to NIST and federal compliance standards & requirements
• Key products and services utilized: Office 365, SharePoint, Kaspersky, Windows 7, 8 & 10, Server 2008 & 2012, NetGear, Zyxel, MS VPN, Project 2013 Online

Confidential

IT Service Manager

Responsibilities:

• Managed Service Portfolio composed of cloud-based hosting, premise-based WAN & LAN services, WIFI, HaaS, SaaS, storage, backups and recovery and business continuity services
• Directed 7 personnel for the management of Service Desk Operations and request fulfillment
• Provided pre-sales technical support, generated detailed proposals & RFP reviews and provided client relations, vendor, projects and procurement management
• Project manager for site-to-site VPN integration of branch offices to corporate WAN
• Project manager for WIFI installation at 2 offices of financial institution
• Project manager for new LAN / WAN installation for medical practice
• Project Coordinator for core switch and server room upgrades
• Provided program management for Anne Arundel County Government & Board of Education contract.
• Provided pre-sales technical support, generated detailed proposals & RFP reviews and responses

Confidential

Operations Manager

Responsibilities:

• Directed engineering & sales composed 13 Telecommunication, O/S and Applications and Network and Infrastructure engineers and 7 inside and outside sales personnel in providing client deliverables
• Provide hands-on operations, helpdesk support, systems & network analysis and remote and onsite IT customer service, corporate network administration and corporate partnerships.
• Migrated service management system to Autotask IT Management Software
• Migrated IT service management system from Time Matters to Autotask IT Management
• Integrated a Mobile Device Management system into client environment for IPAD application management
• Managed execution, budget adherence, schedule, personnel and scope over 10 year period for 50+ LAN/WAN, WIFI, data migrations, upgrades, office moves and network analyses projects
• Managed/Coordinated 180 node WIFI installation at local college
• Established P2V server consolidation plans and client corporate data center and office relocation
• Developed, managed and implemented Visual Basic logon scripts for 3000 user enterprise nation-wide

Confidential

Team Leader-Sr. S/W Configuration Engineer

Responsibilities:

• Developed software and project plans and directed 13 engineers for the implementation of desktop images deployment to Confidential computer systems worldwide
• Led a team augmenting Confidential - Confidential helpdesk staff for support of 800+ military and civilian personal
• Prepared status reports & metrics by collecting, analyzing, and summarizing information, trends, contract compliance and significant accomplishments and reviewed with Confidential & Sr. Management
• Decoded and documented former desktop image scripting for use as data input to new image process. Developed new image major and minor release methodologies.
• Led a team to augmented Confidential - Confidential helpdesk staff for support of 800+ military and civilian personal worldwide

Confidential

Network and Infrastructure Manager

Responsibilities:

• Developed project plans with software developers for core business application upgrade
• Led team of 15 staff and consultants in the infrastructure hardware upgrades and business application and data migration of 65 autonomous Confidential sites to 65 centrally managed Microsoft O/S WAN sites
• Implement a PeopleSoft WAN node from the Toronto Division to the corporate office of Ajilon
• Developed project plans and directed teams in the enterprise: infrastructure, application and data systems migration, consolidation and upgrade of 35 sites for 2 nation-wide IT consulting companies
• Led team in the implemented $2 million of hardware, software and WAN links upgrades in 65 branch offices throughout the US and Canada to create a homogenous centrally managed enterprise