Information Systems Support Specialist Resume Beltsville, Maryland - Hire IT People

SUMMARY:

I am also attending Prince George’s Community College, pursuing an Associate of Science Degree in Systems Engineering.
Approximately ten years of experience in the IT field.
Skilled in all aspects of support, including LAN support, network security, network configuration, desktop support, server administration, training, and customer service.
Seeking to obtain a senior level IT position in a company that is interested in nurturing, developing, and retaining good employees through personal growth, education, and advancement.

SKILLS:

Windows Server NT, 2000, and 2003; Windows 2000 and XP; Microsoft Office 2000 and XP; Citrix Farm; Windows Active Directory; PC Anywhere; Novell Directory Services; Console One; Novell Netware 4.x; Blackberry Desktop Manager; Symantec Ghostcast; Norton AntiVirus Corporate Edition; Lotus Notes; Windows User Manager; ArcServe Monitor; IBM/HP/Compaq/Dell servers, workstations, and notebooks

PROFESSIONAL EXPERIENCE:

Confidential, Beltsville, Maryland

Information Systems Support Specialist

Responsibilities:

Assume responsibility for departmental operations in absence of Vice President.
Manage electronic trouble ticketing software, ensuring that problem tickets and service requests are being reviewed, updated and completed in a timely manner. Ongoing projects include upgrading operating systems and Microsoft applications, as needed, preventative maintenance, evaluating, testing, and implementing new software and hardware.
Experience with coordinating office moves, which involves communicating with vendors in regards to internal cabling (patch panels, quads, etc.), external cabling (T1/ATM, Fiber/Copper wiring, PRIs, etc.), demolition, and telecommunications.
Assist in implementing new procedures to improve department and agency productivity. These procedures include: on - call schedule and vacation list, System Reference Database to assist Tier 1 Help Desk in delegating tickets to proper on-call technician/group.
Assisted in the development of e-SAR (Electronic Security Access Request) system for Confidential Health VNA.
Established electronic flow process for Fight the Flu program, by piloting laptop usage in the field while nurses administered flu shots. Creating a flow to obtain patient information, in addition to generating a total count of daily vaccines.
Assisted in researching telemedicine for Wound Care program
Support of two LAN’s located in the DC and Baltimore metropolitan area.
Assisted in the development of company security policies.
Developed Security Access Confirmation letters for new employees.
Assisted in the creation of laptop training manuals.
Interface with vendors for purchase of hardware, software and firmware products.
Ongoing projects include preventative maintenance, evaluation, testing, and implementation of new and future software and hardware.
Maintain and update employee security access within Horizon Homecare System.
Assign NT, Novell and Citrix security access to new employees and contractors.
Monitor and diagnose LAN issues on a daily basis.
Operation of electronic trouble ticketing software to monitor user and network issues.
Troubleshoot, diagnose, and repair software and hardware via telephone and desk side assistance.
Imaging and configuration of all desktops and laptops for distribution to select clinical and non-clinical staff.
Provide basic training and support for Windows 2000, XP, Microsoft Office applications, and Lotus Notes.
Conduct laptop training classes and/or sessions for clinical and non-clinical Staff.
Monitor Citrix Server processes on a daily basis.
Perform Citrix ICA Client patch upgrades for all desktop and laptop workstations.
Installed, configured, and maintained Norton Anti-Virus (NAV) Corporate Edition Servers for Confidential Health VNA.
Installed, configured, and maintained HP Print Server Appliance for network printers at various locations.
Install, configure, and train users on Lotus Notes software.
Responsible for maintaining and monitoring tape back-up of network data at various sites on a daily basis.
24/7 on-call schedule, twice a month.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

Reported to short term and several long-term temporary assignments that involved various administrative duties resulting in a permanent position with the Visiting Nurse Association.

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Information Systems Support Specialist Resume

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