TECHNICAL SKILLS:

SOFTWARE: AutoCAD (v9.0 to 2006) - Autodesk Civil 3d - 3D Studio MS SQL Server v6.5 - MS Office 2007 - Net Backup MS office 2010 - Zenworks 7 Suite - Backup Exec. 9.2 Steeplechase HMI - Vocera - Viso MS Project 2000 - VMWare Confidential - Solar Winds Confidential works - 3com Network Supervisor - Vantive Helpdesk Lotus Notes - Qwest Tools - MS Exchange 2003/2007 Appasure Cloud Backups - Mailstore Email Archiving - MS SharePoint

HARDWARE: Confidential switches and routers - 3Com routers and switches - Confidential / Compaq pc’s and servers Juniper SSL/VPN - EMC SAN - Confidential ASA and Confidential devices Confidential MSA SAN - Palo Alto Firewalls - F5 LTM and GTM Juniper SRX Junos based firewalls - Steel belted Radius Appliance - Q1 syslog data Collectors

OPERATING SYSTEMS: MS DOS (up to v6.22) -SUSE Linux 10 - Confidential Netware 3.x thru 6.5 OES OS/2 Warp - Confidential -UX - MS Windows 95/ 98/ 2k/ win7/ XP/ Vista NT Workstation/ Server V4.0 - 3com IOS - Sun Solaris Confidential IOS - Windows Active Directory - Citrix MS server 2000/2003/2008/2010 - Windows Mobil - Ubuntu / free BSD Linu

EXPERIENCE:

Confidential, Pittsburgh, PA

Network Administrator

Responsibilities:

• Plans and evaluates existing network systems and makes recommendations for modifications and enhancements to provide appropriate performance, capacity, reliability, and resiliency
• Performs network assessments and makes recommendations for upgrades and changes to the network based on current and future requirements.

Confidential, Pittsburgh, PA

Director of Service Delivery

Responsibilities:

• Supervise the scheduling and day to day activities of the 24x7x365 NOC support team
• Monitor and report on daily compliance of SOC2 audit requirements
• L3 escalation engineer for resolution of most complex customer issues.
• Sales engineering and solution architecture for customers.

Confidential, Bridgeville, PA

Engineering Team Lead, Helpdesk Manager

Responsibilities:

• Supervise remote support desk for 49 Confidential and 157 non Confidential clients
• Lead migration from legacy systems to Remedy ticketing, SharePoint collaboration and cloud phones.
• L3 escalation engineer for resolution of most complex customer issues.
• Sales engineering and solution architecture for customers.

Confidential, Pittsburgh, PA

Sr. Network Administrator

Responsibilities:

• Submit for bid a RFP for new Network infrastructure and firewalls.
• Completed the installation of L3 switched gigabit network using Juniper ex series switches and sonic wall firewalls in HA pairs. All offices now have redundant internet feeds for maximum uptime and fault tolerance.
• Installed system logging and monitoring and well as advanced UTM and Virus mitigation systems.
• Implemented Juniper SA device to for advanced SSL/VPN solution in a dmz to secure network.
• Reworked ip addressing schema to maximize security and faster routing and switching.
• Administer VMWare windows 2000, 2003, and 2008r2 servers
• Administer hosted Exchange 2010 server and Velocity.net hosted VOIP phones
• Manage L1 hardware tech and office IT liaisons

Confidential, Pittsburgh, PA

Web Administration Engineer

Responsibilities:

• Deploy web sites via GO deployment system by Thoughtworks based on SVN.
• Administer VMWare Confidential windows 2003 and 2008r2 servers via Vsphere
• Reworked network security for asa5510 and core Confidential network to meet nsa guidelines.
• Administer Confidential Call Manger for call center and office pbx

Confidential, Pittsburgh, PA

Network Engineer

Responsibilities:

• Design and deploy Confidential, Juniper, and Checkpoint firewalls for internal and external customers
• Manage level 1 and 2 engineers for onshore and offshore support of Firewalls
• Create documentation and training materials for level 1 and 2 engineers
• Designed and deployed NSM central manger for control of firewall configurations
• Designed and deployed SA6500 ssl/vpn pods for replacement of legacy remote access vpn for 36k users

Confidential, Pittsburgh, PA

Confidential Engineer

Responsibilities:

• Design and bid to vendors Confidential network for redundant metro Ethernet access

Confidential, Pittsburgh, PA

Sr. Network Administrator

Responsibilities:

• Exchange 2003 administrator. Implemented system monitoring and alarms to whatsupGold for Exchange.
• Confidential routing, switching and wireless support for 6500 core/WiSM controller with 3950g remote closets. 2811 router with ips running Confidential to Confidential redundant metro Ethernet connection
• Administration for Vocera VOIP Badge system. Corrected year long multicast problem.
• Setup PCI compliant network for new gift shop and café.

Confidential, Harmarville, PA

Information Technology Manager

Responsibilities:

• Provide level 3 support for all MS Windows Active Directory changes.
• Email administration with Exchange 2003.
• Supervise two level 1 - 2 techs.
• Provide training and mentoring to techs thru a structured PMP process.
• Evaluate, design, build and support the windows server 2000 to windows 2003 server upgrade project.
• Upgraded home use networks equipment to Confidential 3950 switches and asa5505 for VPN access to Confidential intranet.
• Implemented Track-it version 8 for Confidential /helpdesk support process using ITIL principals.

Confidential, Pittsburgh, PA

Network Systems Engineer

Responsibilities:

• Confidential systems consultant, strategist, implementer, and support engineer for a premier level Confidential integrator.
• Lead conversion project for major customer to migrate from Lotus Domino email to MS Exchange 2003 during their network consolidation project.
• The qwest migrations tools where used to move 65 mailboxes.

Confidential, Pittsburgh, PA

Network Administrator/Helpdesk Supervisor

Responsibilities:

• Corporate 3com LAN/WAN/ NBX VOIP systems architect/ administrator. Implemented a layer 3 network using multiple VLANs to segment and prioritize network traffic using 802.
• Q/p with Confidential routing on a 8814 core with 5500EI-G Confidential edge devices on a 10Gig single mode fiber backbone.
• Intersite multicast PIM-Dm traffic handled by Confidential tunneling to enable conference calling and least cost routing between 7 sites Helpdesk supervisor for 7 desktop and network support technicians in 6 cities. ITIL process integrator. Leading the IT process realignment to industry ITIL standards.
• Created process documentation and automated desktop inventory using Zenworks/MS SMS.
• Wireless intranet administrator using 3com WLAN 1200 systems tied to Novel Confidential /MS2k3 AD Confidential servers for LDAP/Radius authentication and intrusion detection.
• Internet facing Windows 2k3 R2 Active Directory administrator.
• Lead the redesign of GAI Corporate network during migration from Confidential 6.5 OES Confidential to windows 2K3 AD platform.
• Integration of existing Confidential network systems to Microsoft equivalent offerings including, ISA, SMS, Exchange 2007, and Sharepoint.

Confidential, Pittsburgh, PA

Information Analyst

Responsibilities:

• Systems Programmer and DBA for customized database upload/ download system running production line stamping presses for Confidential Pittsburgh Plant.
• Customizing GUI for Steeplechase I/O, Custom VB 5.0 programming, and MS SQL Server 6.5 DB administration.
• Confidential OL2k Helpdesk site manager for 1500 devices on windows Intel 2000 NOS ISO-9001:2000 QMS documentation coordinator.
• Attended ITIL training for Practitioner level.
• Network Engineer responsible for local routers using Confidential between production and corp. networks using combination of Confidential and Cabletron devices with spectrum and Confidential Openview network monitoring.

Sr. Distributed Systems Technician

Confidential

Responsibilities:

• 2nd level Helpdesk systems support lead for Confidential Operation Control Center for 1200 devices Conversion/ Documentation team member for 10,000 device Confidential system migration to a NT4.0 network. Deployed over 300 Confidential devises during the Confidential conversion.
• Models ranged from 19xx, 39xx and 5500 switches to 2500 routers and ATM backbones with Confidential firewalls utilizing multiple VLANs in cities on the east coast.

Confidential, Pittsburgh, PA

Network Engineer

Responsibilities:

• Confidential Network support specialist for Consolidated Natural Gas Energy Services for 800 devices including SNA gateway support of 3270 access. Corporate Confidential Tree team member for 3.x-4.x conversion. Site Disaster recovery planner for all IT systems, phones, and Confidential Power/ generator.
• Site helpdesk support lead for 5 technicians Network support of Confidential 2500 routers and Synoptics switches.
• Confidential remote access using SecureID authentication administration and upgrades.

Confidential, Pittsburgh, PA

Applications Engineer

Responsibilities:

• Technical / Training representative for CAD/CAM/CIM, and Network products and services Lead Network Architect, with responsibilities for planning and design of customer networks with
• Confidential 3.x, Windows NT4.0 (workstation and server), setting customer CAD and IT standards.
• Client facing sales support creating designs, pricing work, coordination subs documentation of networks / systems.
• Presented technical proposals to upper client management Network installation of Confidential 100 base VG networks with Confidential 2500 routers for customers in western PA.