Network Security Specialist Resume Des Peres, MO - Hire IT People

TECHNICAL SKILLS:

Kali Linux, Wireshark, EnCase Forensic Software, Nmap, Metasploit, Citrix, Active Directory, Microsoft Exchange, Microsoft Office Suite, Windows XP,7,8,10, Microsoft Server Administration (Windows 2008, 2012), Mac OS X, Web Development, Java, Microsoft Application Virtualization

WORK EXPERIENCE:

Confidential, Des Peres, MO

Network Security Specialist

Responsibilities:

In charge of Identifying customer accounts that are associated with violating the acceptable use policy.
Assist customers with resolving security incidents and concerns.
Utilize command line tools to connect to routers and search for the owners of particular IP addresses.
Investigate incidents of phishing emails that are targeting customers.
Alert customers to vulnerabilities we ve discovered on their network.
Responsible for staying up to date on the latest security threats and vulnerabilities.

Confidential, Fenton, MO

IT Analyst

Responsibilities:

Provided level - one remote help desk support to the 6000+ Confidential employees around the world.
Solved software issues in a Windows/Mac OS environment using ServiceNow tracking software.
Administered and solved issues related to Citrix virtualized desktops.
Handled troubleshooting for F5 Networks VPN software.
Took after-hours calls on a rotational basis.
Troubleshot issues with SCCM software delivery/patch management platform.
Experienced with Go-To-Assist, VNC, and SCCM remote tools.
Participated in an effort to educate end-users on how to spot phishing emails.
Analyzed systems logs to pin-point causes of software issues.
Worked with issues related to Microsoft s Application Virtualization software.
Fixed software issues with Microsoft Office and educated users on various Office features.
Manually installed various software products for end-users.
Handled troubleshooting for network connection issues caused by port-based security.
Participated in a company-wide migration to Office 2016 and educated users on its features.
Would reimage laptops and thin-clients as needed.
Rebuilt user profiles for Windows, Outlook, or Citrix when all other troubleshooting efforts failed.
Handled profile issues and password changes for Active Directory and Cisco accounts.
Set up accounts and handled issues with the multi-factor authentication system.

Confidential, Olivette, MO

IT Admin Assistant

Responsibilities:

Provided on - site help desk support for the 300+ employees in a Windows environment.
Was in charge of setting up accounts and managing issues with call-recording software and servers.
Assisted software developers with the planning of the logic for a ransomware detection solution.
Took apart and swapped out parts for PCs as needed.
Worked with one other employee to convert all workstation from Windows XP to Windows 7.
Handled the intake and logging of software enhancement requests.
Tested software enhancements for quality assurance.
Served as the assistant to the I.T. Director.
Set up and managed both local and network printers.
Set up workstations for new users.
Managed network permissions and added users to security/email groups in Active Directory.
Created email accounts and email groups in Microsoft Exchange.
Created new accounts, and managed permissions for the proprietary software program.
Assisted with upgrades to the company data center.
Installed company software and manually ran updates when automated scripts failed.
Worked with third party vendors to help troubleshoot hardware/software issues.
Installed and managed scanners and label printers for warehouse employees.

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Network Security Specialist Resume

Des Peres, MO

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