SUMMARY:

• Proven Success in Systems, Operations, Management and Strategic IT Solutions With 25 years of experience managing server infrastructures and operations.
• Effectively helps plan, install, configure & contributes support the IT infrastructure to consistently achieve high availability and performance and high reliability, including fault tolerance and recovery.
• Worked with SCCM daily to insure package deployments & proper operation of packages and image testing, including using Confidential .
• Assisting the Enterprise Security Team, to maintain very high Compliance numbers by rectifying all issue across multiple Domains and Cloud Services Verizon & Amazon.
• Responsible for providing and working & migrations with, 2007 & 2012 SCCM across five Countries.
• Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing utilizing, DOS commands, scripts and troubleshooting logs and services to maintain high compliance ratings.
• Proven ability to support and deliver solutions tied to business growth, organizational development and systems/network/application optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and working with any and all teams in a range of Enterprise IT environments.

TECHNICAL SKILLS:

• AD/LAN/WAN Administration
• Technical Support Local and Remote, MS Office 365,10, 13, 16, Win 7, 8, 10
• System Administration Server 7, 8, 10SCCM troubleshooting and reporting (Client - side)& (Reports Console)
• Security and User Policy Mgmt
• Configuration & Upgrading of Clients
• Security Solutions
• Troubleshooting and Repair of Lenovo, Dell and IBM& POS
• Active Directory use and GPO changes as requested
• Productivity Improvement
• Server Patches & Updates Troubleshooting (other as needed for SOX & Security Compliance)
• Systems Installation, updates, Migrations, Refresh
• Critical thinking skills to work independently or to provide information to a Team/Management in a clear and concise manner
• Configuration Manager Reporting, Use, troubleshooting
• Bit 9 / Symantec / Microsoft Endpoint
• Consistently Meets Help Desk SLA
• Security Council, IT Representative
• Training & Mentoring
• Asset tracking and Management
• Disaster Recovery including Legal retentions including SOX Compliance using & including VERITAS, HP & ArcSerc

EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Provides IT Server Systems Support that includes install of Windows Security Patches
• Windows Security and compliance remedition
• Respond to automated processes for Windows Server security vulnerabilities.
• Knowledge of scripting for troubleshooting, and automation of remedition tasks
• Maintain responsibility for Windows servers, operating system s software & Up-Time
• Maintain Windows-based operating configurations on all organization Windows servers
• Troubleshoot problems that may involve applications and the network.
• Maintain server security compliance
• Project experience in the quality assurance and testing phases of projects
• Responsible for troubleshooting of issues and remediation of SCCM Applications, Agents and Patches
• Using deep knowledge & providing & assisting in Servers needing remediation of problems or not meeting Compliance

Confidential

Responsibilities:

• Participate in hardware refresh of client systems Dell, HP & Lenovo
• Backup and restoration of user data using
• Participate in printer deployments & migrations to SCCM 2012
• Solve issues desk side and through remote desktop, excellent working knowledge on ITIL process
• Maintain a positive outlook, be professional, and provide excellent customer service
• Build and deploy / setup client machines

Confidential

Network Systems Administrator

Responsibilities:

• Responsible for providing 2ed & 3rd level technical support to user systems & manufacturing application environments, implementing and/or oversee fixes and/or upgrades & Patch Management.
• Responsible for Servers, monitoring hardware maintenance, support & troubleshooting
• Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing & by utilizing DOS commands, logs and services.
• Responsible for providing and working & migrations with, 2007 & 2012 SCCM across five Countries.
• Worked with SCCM on a daily basis to insure package deployments & proper operation of package and image testing, including using Confidential .
• Checks for proper operation of SCCM 12 Clients, patches, updates including the Local SAN & NAS
• Confirms proper functionality of Microsoft Endpoint, VPN on local and remote PC's
• Supporting local and remote user applications such as Outlook, OWA, Google for Business, as well as Skype & Skype for Business.
• Maintain and Management of Phone Systems including VOIP.
• Resolves problems with network clients, user applications and peripherals, remotely.
• Provides on-call customer Plant, and Server support
• Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern. Familiarity with McAfee, Symantec & Microsoft Security and anti-virus applications.
• Responsible for maintaining Back-Up Servers, & migration to Tapeless Backups.
• Maintains and monitors data backups and protection both on and off site. Tests integrity of the backups on a periodic basis.

Confidential

Jr. College Network Administrator

Responsibilities:

• Support for a 300 user academic institution
• Supported Active Directory.
• Extensive use of Ghost for imaging of computer labs and individual workstations
• Maintain network workstations running NT Workstation, Windows 98, 2000, and XP.
• Assist staff with password and software issues including reset when needed
• Provide integration of additional systems as required
• Develop and implement organization computer usage policies.
• Network
• Support for a 400 user multi-site academic institution
• Supported Windows 2000 servers including Exchange
• Supported Active Directory to create OU’s and set up Group Policy.
• Maintained anti-virus and anti-spyware protection for network using Symantec software
• Use of Ghost for imaging of computer labs and individual workstations
• Maintain network workstations running Windows 98, 2000, and XP.
• Assist staff with password and software issues including reset when needed
• Provide integration of additional systems as required
• Maintain Server based academic software (A+, Oscar, SAIS & SASI)
• Develop and implement organization computer usage policies.
• Long term Phone Support Contract on call (10 - 20) calls a month
• Second level tech support
• Provide phone support to customers with internet/ISP connection problems Win95 thru XP.