SUMMARY:

• Technical professional with extensive portfolio of projects, knowledge of numerous technical applications, and a background in team leadership.Communicative and personable, a technology enthusiast who clearly and persuasively describes the benefits of various technologies.
• Will benefit top organization by combining technical, analytical and leadership skills to drive productivity and savings; highly adaptable with experience developing, deploying and evaluating systems solutions to improve quality and efficiency.
• Flexible contributor with exceptional problem solving and decision - making skills, particularly in high pressure environments.
• Track record of planning and administering database functions, documentation, upgrades, lifecycle, long-range requirements, operational guidelines and data protection while respecting quality, flexibility, cost and performance.
• Managed project to transition Confidential 's Confidential from Microsoft Exchange to Google Mail.
• Built and refined powerful machine learning models that automated decisions, prioritized work and changed behavior of products in real time.
• Assigned to project that was significantly behind schedule and completed it ahead of schedule.
• Configured alerting mechanism to inform Confidential Server Management team of predictable problems, pending problems, and critical situations involving Confidential servers.
• Dramatically improved mail system performance with location and deletion of thousands of out of service email addresses, as well as repair of issue that distributed 300,000 duplicate maintenance messages per day.
• Well experienced in Active Directory administration and creation

TECHNOLOGY PROFICIENCIES:

Active Directory ; Smart Card Access (CAC); Hyper-V; Google Apps; McAfee EPO; MS Cluster Services; MS Exchange 5.5/2000/2003/2008 ; MS Office 2000/2002/2003/2007/2010/2013 ; MS Windows NT4//2000/XP/ Server 2003/Server 2008; NetIQ Application Manager; Network Performance Monitor; Norton Antivirus Corporate; Norton Antivirus for Exchange; SNMP; Solar Winds Network Monitor; Tivoli TSM; SCCM 2007/2012; Operations Manager; Data Protection Manager; Symantec Antivirus Corporate; Veritas Backup Exec; Veritas Netbackup; VMWare; WINS; WSUS; Windows Server 2008, 2012; Windows 7; Mac OS

CAREER PROGRESSION:

Confidential, Herndon, VA

Senior System Administrator

Responsibilities:

• Worked with business and service providers to define the proper metrics and Key Performance Indicators (KPIs) in evaluating service delivery quality and performance levels.
• Migrated hardware servers to virtualization platforms; configured and maintained virtual servers using VMWare vSphere .
• Built Windows servers; maintained monitoring environment; developed and maintained access cards for smart card entry to Confidential and Department of Defense domains, integrating it within Active Directory
• Created and managed Active Directory groups, printer management, user accounts, and software installation
• Created AD groups as required, managed membership, permissions, and sub-groups
• Created and manage Group Policy in Active Directory, associating them to appropriate groups or domain wide policy
• Troubleshot Active Directory issues from account access/errors, to group permissions, to connectivity issues
• Identified, evaluated and corrected errors to ensure optimal system operation for all users.
• Trained and coached internal stakeholders on use of all hardware and software tools to promote self-sufficiency and increase productivity.
• Designed and managed migration from System Center Configuration Manager (SCCM) 2008 to SCCM 2012 enabling system administrators to manage deployment and security of devices and applications .
• Provided first-tier and second-tier support and troubleshooting for technology products and applications.
• Maintained Servers with current updates, patches and images.
• Researched and implemented domain computer systems monitoring and backup using Microsoft's Operations Manager and Data Protection Manager.
• Maintained Confidential field servers and enabled user remote access to network and systems; supported videoconferencing, audio and other technical presentation channels.

Confidential, Fairfax, VA

Senior Analyst, System Administrator

Responsibilities:

• Provided patching for all systems in Confidential to provide users with safe and up-to-date software.
• Designed, deployed, and tested SCCM for secondary servers to Confidential sites.
• Oversaw daily operation of all computer systems; installed cables, operating systems and software.
• Implemented process improvement initiatives to reduce technology costs and increase staff productivity.
• Collaborated with other technologists and locations to align of all technical systems and operations.
• Created and managed Active Directory groups, printer management, user accounts, and software installation
• Created AD groups as required, managed membership, permissions, and sub-groups
• Created and manage Group Policy in Active Directory, associating them to appropriate groups or domain wide policy
• Troubleshot Active Directory issues from account access/errors, to group permissions, to connectivity issues

Confidential, New York, NY

System Administrator

Responsibilities:

• Launched disaster recovery protocols to recover servers and workstations, saving time, money and assets.
• Recommended, developed and delivered technical design for new application features.
• Managed technical vendor relationships resulting in rapid turn-around of defective or damaged equipment.
• Created and managed Active Directory groups, printer management, user accounts, and software installation
• Created AD groups as required, managed membership, permissions, and sub-groups
• Created and manage Group Policy in Active Directory, associating them to appropriate groups or domain wide policy
• Troubleshot Active Directory issues from account access/errors, to group permissions, to connectivity issues
• Desigined, configured, and install systems and network monitoring using NetIQ and NetIQ Appmanager products. Managed system monitor alerts and reporting using NetIQ.

Confidential, Laurel, MD

Senior Network Engineer

Responsibilities:

• Managed network services, Network Operations Center personnel and activities including IT support to 2,800 Corps personnel through continuous communication driving rapid troubleshooting and problem resolution.

Confidential, Alexandria, VA

Network Technician

Responsibilities:

• Sole technician assigned to military installation for three years; supported 800 National Guard Bureau employees and military staff through daily management and operation of Confidential, MS Windows NT and Exchange network .
• Maintained network servers, applications, file, print, web; installed, configured, deployed and upgraded new workstations, peripherals and network equipment.