SUMMARY:

• Results oriented, experienced technology professional with demonstrated expertise offering a unique blend of technical & business experience within the federal government and private sector.
• Outstanding leadership and verbal, written, and interpersonal communication skills resulting in effective working relationships and top performance among staff.
• Microsoft Office365
• Microsoft Lync
• Microsoft SharePoint 2010
• Salesforce Administrator
• Lotus Notes Architect
• Blackberry Specialist
• Work With UNIX
• IronPort
• Enterprise Messaging
• Enterprise - Wide Deployment
• Amazon AWS

TECHNICAL EXPERTISE:

Software: Microsoft Office365, Windows PowerShell, Microsoft Exchange Administration, Skype, Microsoft Office Professional Plus 2013/2016 Suite, AWS Cloud Architect, Cloud Storage/Sharing Applications, Adobe Acrobat, Salesforce Administrator, Lotus Notes Administrator, Microsoft SharePoint

Operating Systems: Windows Server 2003/2008/2012

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. System Administrator

Responsibilities:

• Assisted email migration for over 65, 000 users from Lotus Notes to Microsoft Office365
• Develop standard operating procedure documents
• Point of contact for vendor escalation and coordinate with change request
• Troubleshoot sync issue between local Confidential domain and Microsoft managed (cloud) domain
• Manage transport rules for SPAM filtering
• Provide 3 rd level escalation and technical support for all user experience issues
• Assist users with their Office365 mail issue; this includes mail routing, login issues, Microsoft Outlook issues and mobile devices.
• Administer Office365 using PowerShell to create user mailbox, set mailbox and room permissions, mailbox delegation, creating DL and Security groups, and bulk settings for users and groups.
• Manages Active Directory 2008/2012 user accounts, security, and group policy settings using Windows PowerShell.
• Support Microsoft Lync 2010/2013
• Administer Lotus Notes legacy servers; this includes notes replication issues, database permissions. Work with vendors to resolve server hardware issues and assist users with lotus notes application issues
• Experience in Amazon Web Services (AWS). Supported design and development of the cloud operations with Cloudformation, VPC, ELB, AutoScaling, RDS, Route53, S3, and other AWS services.
• Experience using AWS Command Line Interface with EC2 and S3.
• Created Virtual Private Cloud (VPC) with Private and Public Subnets.
• Configured Routing tables for both Private and Public Subnets
• Serve on the Operations side of the DevOps team to develop, test, and deploy Office365.

Confidential, Washington, DC

Microsoft SharePoint 2010/Sr. Lotus Notes Administrator

Responsibilities:

• Configured and installed the first sharepoint2010 server farm
• Administer SharePoint 2010 server
• Create and manage Web applications
• Create and manage Site collections, Sites, Lists, and Libraries
• Perform backup and restore
• Manage user account
• Manage Site Permissions
• Manage Domino servers including webmail iNotes, domino directory, LDAP and server configuration
• Extensive troubleshooting for Notes clients 8.5.x related issues including managed mail, calendar issues, notes crash, configurations, etc
• Ability to initiate a good judgment and make sound decisions
• Demonstrate the ability to manage multiple complex activities
• Provide ongoing 3 rd level support for Notes Systems Administration
• Plan and implement Sametime upgrade and migrate users to Sametime entry version 8.5.2
• Assist user with their Lotus Notes, and Sametime issues.
• Participate oncall rotation

Confidential, Reston, VA

Sr. Lotus Notes and Blackberry Administrator

Responsibilities:

• Provide ongoing 3 rd level support for Notes Systems Administration
• Manage 90+ Domino messaging and applications servers
• Install and maintain Sametime IM system, and extended to Blackberry
• Manage IronPort SecureMail
• Design and plan Sametime migration to version 8.5
• Plan, implement and install Chatlog solution to capture users’ Sametime chat session for litigation purpose.
• Work on users trouble tickets

Confidential, Washington DC

Lead Lotus Notes Administrator

Responsibilities:

• Wrote Enterprise Security documentation and standards procedures and successfully completed procedures
• Manage Domino servers
• Implemented and Redesign Domino environments with domino clustering, configure replications, created servers and clustering documents, and implemented database migration plan from Physical servers to Virtual environments.
• Monitored the global notes network; improved the security, reliability and availability of domino structure. Research the development of new technologies around Notes and Domino
• Manage the deployment of Domino Applications and databases to new enterprise clustered environments to enable databases to replicate on failover servers.
• Scheduled and Chaired meeting and lead projects with timeline with focus on technical sidelines and deadlines.
• Develop and maintain Notes database
• Provide 3rd level Notes client support

Confidential, Vienna, VA

Sr. Lotus Notes Administrator

Responsibilities:

• Provide 3rd level Notes client support
• Assist users with blackberry, Sametime and emails issues
• Provide business analysis to make notes tool understandable to business mind.
• Upgraded domino servers with influence of hardware selections
• Independently determined and provide approach to solutions
• Interacted with higher management to research and implement blackberry applications for disaster recovery
• Assisted the implementation for blackberry server’s failover plan.
• Proactive troubleshooting which includes daily searches of log files
• Planned, implemented and deployed Wallace Wireless (WIC) messenger for blackberry—it’s a complete contact and management solution for blackberry

Confidential, Falls Church, VA

Sr. Lotus Notes, Sametime, Quickplace and Blackberry Administrator

Responsibilities:

• Provide Notes/Blackberry support to various regions and Regional Administrators and administer domino servers.
• Monitor the Global Notes Network, Improve the security, reliability and availability of the Domino infrastructure.
• Coordinate major Domino updates, new installations, roll outs of new sites. Research the development of new technologies around Notes and Domino.
• Support end users with Blackberry, Notes email, Quickplaces and Sametime issues.