Systems Analyst Resume

PROFESSIONAL EXPERIENCE:

Confidential

NOC / Cloud Engineer

Developing and maintaining reports based upon metrics.
Evaluating trends while monitoring bandwidth utilization, packet loss, and latency for SLA.
Monitoring file movement using Confidential .
Utilizing Keynote for mobile testing, alerts, performance issues and transactions.
Monitoring website availability, site traffic, active log - in accounts and response time for performance.
Monitoring CPU usage, memory, MYSQL, HTTPS, FTP, ASP, PHP, discrete and clustered servers.
Creating TAB and Comma Delimited files and uploading to SQL database.
Identifying and verifying service impact to users, and assign subject matter experts in support of problem resolution.
Working diligently to improve processes where needed and working with other departments to automate as new technologies are implemented.
Actively working with load balancers, VMWare, firewalls, IPS/IDS (CUB), VPN, SQL, SAN/NAS, Telnet/SSH (Putty).
Working to improve contingency plans for change management.
Effectively leading a team of Operations Technician personnel while building positive professional relationships with customers.
Set priorities, develop schedules, monitor progress towards goals, and track details/data/information/activities.
Performing diagnostics of problems, troubleshoot and develop solutions for operation issues.
Training operations technicians on required tasks to perform their job.
Providing data to support daily and monthly customer reports, incident reports, and ticket audits.

Confidential

IP NOC Engineer

Supporting Core Networks - (IP/Ethernet) which includes troubleshooting, isolating and fixing IP/Ethernet troubles.
Preventing DDOS attacks by identifying trends in component usage.
Monitoring CPU usage, memory, MYSQL, HTTPS, FTP, ASP, PHP, discrete and clustered web servers.
Expert knowledge of Microsoft Office Applications
Utilizing ETS - Event Tracking System - Ticketing System
Analyzing security logs from IDS/IPS.
Installing O/S (Microsoft Server 2007 and 2010)
Creating and maintaining tickets, providing detail documentation and providing resolution.
Troubleshooting wireless devices.
Manage PC setup and deployment for new employees using standard hardware, images and software.
Supporting Layer 2 services (e-line, e-LAN), Internet services (DIA) (to include BGP and OSPF support), and Core network .

Confidential

NOC Engineer

Monitoring T1 circuits using Solarwinds.
Expertise in managing day-to-day 24/7 NOC operations and escalations.
Troubleshooting wireless routers and switches.
Utilizing Microsoft Dynamics as Ticketing Portal.
Creating and maintaining incident reports to track recurring issues.
Perform validation and verification testing on both new product features as well as regression tests for existing product capability.
Assigning IP addresses, creating DHCP scope and split scope, providing IP helper information to provider.
Working with IAD, switches, routers, DIGI, cable and DSL equipment for new store turn-ups.
Proactively working with Cisco and Juniper firewalls and enabling/disabling ports.
Restarting services and servers using linux scripts.
Working with Netscreen to allow VPN access and build network security.
Assisting with the implementation and maintenance of IT security solutions. (Hardware upgrades, Firewall implementation, VMware, TCP/IP, VPN)

Confidential

NOC Engineer

Proactively monitor assigned accounts for circuit and/or service trouble and notify clients upon trouble identification.
Identify and verify service impact to users, and assign subject matter experts in support of problem resolution.
Monitoring alerts and report on IT systems, service, and application performance metrics.

Confidential

Systems Analyst

Maintaining user permissions and managing user access list for various law firms.
Managing and editing active directory structure.
Creating databases and uploading cases for access by lawyers and law firms.
Creating TAB and Comma Delimited files and uploading to SQL database.
Providing lawyers and law firms’ ability to flag documents with various predefined tags or ability to create their own tags based on needs.
Uploading data into database.

Confidential

Computer Repair Specialist

Providing excellent customer service and maintaining report with customers.
Repairing computers and laptops and installing operating systems to ensure complete functionality.
Formatting hard drives and creating partitions for dual OS installations.
Backing up files for restoration.
Setting up multiple computers for remote installation.
Troubleshooting all hardware and software issues.
Creating backup images using Confidential for multiple installations.