SUMMARY:

• Driven IT professional with over 10 years of experience in the field of information Security, Networking, and Computer Information Systems.
• With mature level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to Confidential economic feasibility or options available and to assess time involved in system changes.
• Hands on experience with Security Information and Event Management (SIEM) tools, vulnerability scanners and monitoring tools.
• Excellent knowledge and experience in securing operating systems applications, McAfee Web gateway admin, risk analysis, databases, and network management.
• Expertise with network host and application security with Ability to test, configure, deploy, install, implement, maintain, patch, upgrade, administer and support Confidential technologies such as ASA, Firewalls/VPN/Firewalls, auditing, IDS/IPS, Web proxy/Internet Gateway testing/monitoring/configuring tools (IPS/IDS) as well as computer forensics.
• Have acquired strong knowledge of basic routing principles, networking fundamentals, TCP/IP suite protocol, and services (FTP, HTTP/S, SSH, SMTP, MIME).
• Proven ability in creating and instituting standards, procedures relative to information security.
• Have in - depth understanding of security audit and compliance processes (PCI-DSS); understanding of regulations such as SOX, GLBA, HIPAA, and security frameworks like ISO 27000, NIST controls, and COBIT . In-depth knowledge of quantitative, qualitative, and hybrid risk assessment procedures and disaster recovery planning.

TECHNICAL SKILLS:

Applications: Norton Firewall, McAfee/Norton Virus Protection Utilities, and Microsoft Office, including Outlook, Word, Excel, and PowerPoint

Languages: VBASIC, MYSQL, ASP.NET, Java, C#

Networking: LAN, WAN, TCP/IP, And Confidential NetScaler, ASA Firewall

Monitoring tools: FTK, FTK Imager; PTKR, Splunk, Snort, Wireshark, Solawinds, RightitNow

Operating Systems: MS Windows, UNIX/LINUX

Hardware/Systems: IBM, Dell, HP, Compaq Servers, Routers and Confidential, Windows Server 2003, CD Server Towers, Visio Tools

PROFESSIONAL EXPERIENCE:

Confidential

Security Engineer II

• Create documentation/standard operating procedures, ensuring knowledge base is audited and remains relevant at all times.
• Participates in knowledge sharing with other associates and develops solutions efficiently Thorough documentation skills are required able to demonstrate knowledge of security principles, protocols, techniques and technologies (e.g. TCP/IP, Web Access gateways, email security, network/system security, firewalls, identity management, Active Directory and group policies, etc.)
• Maintains and tests disaster recovery solutions
• Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions
• Provides insight to management on issues.

Confidential

Sr. Information Security

• Provide IS recommendations to lead and assist in creating and revising policies
• Analyze security incidents and investigations as well as initiation protocols, incident management, and tracking of tasks
• Collect, analyze and report on relevant threat intelligence or other actionable security information
• Engage in designing disaster recovery and business continuity plans, procedures, audits, and enhancements and collaborate on implementing these plans by ensuring environment meets policy requirements, including the capabilities and processes to support it
• Provide technical expertise in the implementation of hardware/software

Confidential

Network Admin/Engineer

• Work with multi-area OSPF, BGP and MPLS environments
• Utilize site-to-site VPNs via Confidential firewalls and/or routers, IPSEC
• Troubleshooting VPN Gateways via Citrix environment
• Manipulate Firewall rules Recertification or else upon security request
• Decommissioning IP/Firewall security Rules according ACL.
• Create and apply ACL rules upon Business partner’s request
• Provide technical expertise and assistance in evaluation, configuration, and maintenance of network security devices such as Confidential firewalls, VPN (Virtual Private Network, ASA Confidential )
• Resolve issues by troubleshooting and handling network security problems
• Utilize packet capture and analysis software to assist with troubleshooting efforts
• Use NOM, Solarwinds, and Splunk to monitor and troubleshoot alerts
• Participate in technical reviews and recommend solutions for improvements
• Maintain existing NSOC processes and procedures and provide input for new processes and procedures
• Optimize network integrity by monitoring performance and resource re-allocation
• Organize/manage assigned projects with minimal oversight and follow established operational procedures
• Utilize remote access solutions and apply certificates as appropriate
• Maintain up-to-date and accurate documentation of network configurations, diagrams related systems.

Confidential, Schaumburg, IL

Technical Account Manager II

• Provided first hand technical support as primary Confidential for all governments and states client issue pertinent to business.
• Acted as System Manager and access control using Confidential to control, analyze, and close technical tickets.
• Troubleshoot technical issues with onsite/offsite technician and client.
• Coordinated and documented all networking incidents, problems and changes to the system according to business procedure.
• Acted as a single point of contact for all technical support and dispatch issue.
• Managed multiple systems such as Clarify, Clarify C3, Microsoft Outlook and ETOS to resolve client issues.
• Provided and maintained professional service to internal and external business clients including effective management and response to incoming telephone calls, electronic mail, voice mail, and electronic support cases.
• Audited other agent cases monthly against internal business standard.
• Used Clarify Database to manage and follow up with cases in all phases of their life cycle.
• Organized technical resources for issues at all levels of severity.
• Handled all return authorization (RMA) procedures for part or equipment under warranty
• Worked as the point of contact for all third party vendors, maintaining relationships with major suppliers.
• Handled all credit card transactions accordingly to the PCI data security standard compliance
• Handled all French correspondence pertaining to technical/Business issues.
• Collaborated with higher-level technical support engineers, vendors, and other teams to coordinated French conferences to provide translation.
• Improved timing for various classes of problems by proactively managed service-level agreement (SLA).
• Participated actively in testing and implementation of new business processes.
• Coached and mentored less experienced team members.
• Prioritized and delegated project and ticket support load appropriately to meet or exceed IS support Service Level Agreements.

Confidential, NJ

Network Field Technician /Engineer

• Worked as field technician/Engineer contractor for Siemens IT solutions in Illinois as part of the OS2 servers upgrade team to improve technologies for the Washington Confidential System.
• Uninstalled, Installed and Reconfigured Windows 2003 and OS2 servers and Proxy servers.
• Removed and replaced bad network cable and cabling materials.
• Installed, configured, and re activated KVL, Confidential firewalls, routers, Confidential, units into the network.
• Migrated data and application from OS2 servers to Windows 2003 servers.
• Tested and adjusted installed equipment on site in collaboration with remote engineers.
• Monitored and documented the function of all equipment on site.
• Ensured adherence to employment Policy and IS Security Program Standards.

Confidential, IL

Customer Service Representative

• Handled national and international inbound and outbound calls.
• Handled national and international emails.
• Handled online and phone credit card transactions accordingly to PCI compliance.
• Collected and scrubbed row data before processing through the database system.
• Managed all French calls and correspondence.
• Prepared training materials in collaboration with training department for each new hiring session.
• Acted as interim training supervisor to manage materials and human resource flow.
• Collaborated with the accounting department for French translation to reconcile transactions with business partners /clients from Canada-France.
• Mentored new representatives during training sessions and on the job during the learning process.