SUMMARY:

• A highly skilled third Level support Software System Administrator with over 20 years of experience leading the development Confidential software solutions to support business operations.
• Expertise in various project management methodologies including Agile and Waterfall utilized to improve the performance Confidential software development teams.
• Extensive experience leading the planning and completion of projects aimed at developing custom software solutions.
• Adept at coordinating teams to exceed project expectations while delivering high quality project deliverables.
• Lead Teams in Agile and Waterfall project management methodologies to complete projects.
• Develop customized software solutions for company operations.
• Maintain security procedures within the organization to protect sensitive information.
• 5 Years’ Experience supporting Linux OS systems
• 5 Years’ Experience supporting Unix OS systems
• Third level support for system outages for windows issues and Server issues.
• Managed, Install, Configure WSUS to provide updates from a central location.
• MDM Mobile Device Management
• 10 years’ experience with systems administration and desktop support experience in configuring and supporting Microsoft Office and, Microsoft Operating Systems and administration of Windows Servers Systems 2012 .
• 10 years’ experience with supporting network peripherals and resolving network and OS issues.
• 10 Years’ Experience with Server 2003 or 2012 with active Directory management, configuring users, adding users, changing passwords, managing OU.
• 5 YEARS WITH Linux Red Hat operating system, management apache Tom cat running on system, doing daily systems checks.
• 5 Years’ experience supporting and configuring Hyper V
• 5 Years’ experience supporting and configuring VM ware
• 5 Years’ experience in performing application penetration testing.

TECHNICAL SKILLS:

Programming Languages: C, JAVA, Oracle, and SQL 2012

Operating Systems: Unix, Linux, Microsoft Server 2008, and Server 2012

Project Tools and Methodologies: AD System Administration, Software Debugging, Software Documentation, Software, Group Policy Manager, Audit, Testing, Software Maintenance, and Software Performance Tuning

Software Tools: SYBASE, AIX 7, Vision IP, Nessus, and Version One (Agile),HyperV,VMWare

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

System Administrator

Responsibilities:

• Performed tasks in support of Active Directory domain and domain controller operations by placing workstations in proper OU.
• Analyzed and diagnoses problems through discussion with users
• Managed a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow - up steps peration of help desk and serves as focal point for customer concerns
• Developed techniques that allowed me to Identify, researched, and resolves technical problems for end users on a variety of issues.
• Performed Tier 1 & 2 telephone calls, email and personnel requests for technical support from local and remote customers
• Performed installation, maintenance, configuration, and integrity of computer software.
• Performe device Imaging and reimage of workstations
• Performed operating system enhancements that will improve the reliability and performance of the system.
• Conducted customer service, mission accomplishments and responded to, update and record all work in the CRM Ticketing System.
• Performed MDM Management, Provisioning Phones, setting device security, installing Good Apps and configurations of those APPS.
• Performed excellent customer service and maintain cooperative working relationships with those I came in contact with during the course of the work day. Collaborated and Communicate effectively in both oral and written forms with users and office staff.
• Developed documentation including standard operating procedures, system inventories, and configuration baselines for host systems in the environment.
• Conducted good communication effectively in both oral and written forms with users and office staff.
• Performed Work independently and collaborated as a team member; set priorities and organize work to meet deadlines
• Collaborated and maintained cooperative working relationship with those that I came in contact with during the course of the work day
• Developed a working knowledge and technical experience with Dell and Microsoft products such as laptops and tablets.
• Developed a working knowledge and experience for configuring Apple iPhones/iPads and other mobile devices
• Developed a working Knowledge with experience working with Active Directory and System Administration duties such as OU’s, Group Accounts, etc.
• Performed PC and laptop imaging/re-imaging systems to send out to customers as requested on a daily work day.
• Developed Knowledge and experience using and supporting Microsoft Office Suite
• Performed Excellent written and oral communication skills as technician may use go to meetings with, write SOPs, lead projects and present to Govt. officials
• Collaborated with team members and performed a willingness to be innovative when resolving customer issues or working on team projects
• Performed periodically shipping and receiving of customer equipment and must have the ability to lift up to 50lbs

Confidential, Richmond, VA

Senior System Administrator

Responsibilities:

• Project Management: Utilized multiple project management methodologies including the agile and Water Fall development principles to improve the efficiency of project teams, and the quality of project deliverables.
• Systems Management - 5 Years’ experience implementing and supporting enterprise UNIX and Linux server, performing maintenance tasks that include performance monitoring to determine issue resolution like monitoring memory usage, Run away processes and Coordinated the analysis of project requirements used to customize software solutions for business management and customer services operations. 5 Years’ experience working with Linux OS builds and installations and configurations. Performe server installs and upgrades moving legacy system running UNIX to running AIX and also upgrading Linux Red hat to the latest version. to improve the quality of work performed by company staff by gathering information and tailoring systems to fit specific needs. Monitored the integration and continued use Confidential tailored systems to refine customizations for more effective and efficient use. Implemented systems enhancements to reinforce security protocols across company systems. Complete incident response, trouble shooting and performance monitoring to determine issue resolution and corrective actions taken. Monitor Task Management and event logs for systems, applications and security issues. Performe on call functions when needed from customer. 5 years’ experience working with Dell PowerEdge FX2 Rack Server.
• Systems Management - 10 Years’ Experience supporting Windows Server 2012, Windows Active Directory, Windows 10, Windows 7 maintenance tasks that include performance monitoring to determine issue resolution like monitoring Task Manager, Event Logs for issues with Application, System and Security. Execute day-to-day maintenance tasks including health monitoring space management, server utilization and performance. Performe server installs upgrades and routine maintenance. Monitoring memory usage. Performe server installs and upgrades moving legacy system running Windows Server 2008 to running Windows Server 2012 to improve the quality of work performed by company staff by gathering information and tailoring systems to fit specific needs. Monitored the integration and continued use Confidential tailored systems to refine customizations for more effective and efficient use. Implemented systems enhancements to reinforce security protocols across company systems. Complete incident response, trouble shooting and performance monitoring to determine issue resolution and corrective actions taken. Monitor Task Management and event logs for systems, applications and security issues. Performe on call functions when needed from customer.
• Managed the development and implementation of various training programs to educate staff in the use Confidential systems.
• Performed UNIX and Linux install, configuration changes, System Admin, monitoring, updates, to help standardize the company financial system.
• Led all phases of the software development team to provide the company with cutting edge technologies.
• Collaborated with core members of the team to help with initiatives and facilitate the implementations of technologies.
• Developed techniques in identifying problems and using sound judgement to remediate those issues to resolution in a timely manner.
• Developed and documented in detail documentation that was used to show how the technology was engineered for the Deposit operation systems to process checks.
• Performed System Admin, Monitoring, Config changes, patches, updates, Installations of system operating systems and patches.
• Performed and configured applications on AIX and UNIX servers.
• Performed Installations, Configure Apache Tomcat, on Linux Servers,
• Performed updates, Install SSL Cirts on Linux Servers.
• Enforced FISMA: Federal Information Security Management Act, which requires you to provide inventory information of all devices Laptop, Workstations, etc.…you must define how you are going to protect these devices by identifying risk.
• Performed compliance scans with Nessus tools.
• Performed build and configuring Windows 2012, 2008 servers.
• Developed PowerShell scripts to execute different functions
• Perfomed malware virus scans on Windows 2012, 2008, 2003, Windows 7, 10 for infections or malicious software help remove malware and other infections found on systems.
• Manage Incident response activities by reporting incidents to Ucert when needed.