SUMMARY:

Windows Systems Administrator with experience in customer relations, IT support, problem solving, and effective decision making. Able to research and learn new ideas and technologies. Ability to adapt to the needs of a business and provide solutions.

TECHNICAL SKILLS:

• Veritas NetBackup
• VMWare
• Data Domain
• Group Policy
• Windows Server 2012R2
• Windows Server 2008R2
• Windows 8.1
• Windows Server 2003
• Windows 2000 Pro
• Windows 98
• AS/400
• Remedy
• Service Now
• Altiris
• Active directory
• Hardware
• TCP/IP
• DNS
• WINS
• Windows 7

EXPERIENCE:

Windows Systems Administrator

Confidential

Responsibilities:

• Windows Server 2008R2, and 2012R2 build, maintain, and support. Confidential currently working to remove the last of 2003 servers and covert to VM 2012R2 servers.
• Participate on weekly conference calls to discuss projects going on at remote sites.
• VMWare environment support with 250 virtual machines. Currently Build VMWare host running 5.5 on Dell PowerEdge 730’s, in cluster.
• Built and wired Dell PowerEdge r730’s in APC racks for our VMWare hosts.
• Multiple domain support. TOLLS, TO, TP.
• Deployed 2012R2 Domain Controller to new remote Xerox call center in Ocoee, FL.
• Lead in Windows deployment Xerox Customer Support Service center. This is for TOLLS related customer support. (Transponders)
• Data Domain - assist in creation of LUN’s to present as DataStores to VMWare host.
• SCCM - Create collections to apply Windows Updates to Servers and workstations in TOLLS domain.
• SCCM - Built SCCM distribution Point for our Boca Raton location.
• Veritas NetBackup 7.7.1 administration. Deployed 2012R2 Media servers for tape and the VMWare environment to Data Domain.
• Veritas NetBackup Administration 7.7 training in Heathrow
• Dell and HP server hardware.
• PowerShell administration
• SCCM support and administration

Windows Administrator

Confidential

Responsibilities:

• Windows Domain Systems: Responsible for Active Directory, Permissions, Group Policies and Domain Services including DHCP and DNS, etc.;
• Support and maintain 2003/2008/2012 Windows servers through VMWare.
• Responsible for antivirus deployment and management
• Participate in on call rotation

Network System Specialist

Confidential

Responsibilities:

• Supported and maintained LAN and WAN for Police, Fire, and City Hall.
• Windows Server 2003, 2008 R2 and Server 2012
• Support and maintain 2003/2008/2012 Windows servers through virtualization.
• VMware ESXi 5.0 and 5.5 administration
• AS400 Support and maintenance
• Sungard HTE Support
• Windows Domain Systems: Responsible for Active Directory, Permissions, Group Policies and Domain Services including DHCP and DNS, etc.;
• Provide Tier 2 technical support for computer hardware, office equipment, and a complex environment of integrated applications. Provide additional coverage for help desk when requested.
• Technical knowledge and in depth experience with Microsoft server components including Active Directory, Group Policy, WSUS, and Exchange 2010, SharePoint, SCCM2012, Microsoft SQL Server
• Knowledge in Ethernet network topologies both LAN and WAN
• VMWare ESX server administration
• Cisco Aironet administration and configuration
• Cisco Catalyst 6509/4507 switch administration
• Cisco ASA 5520 firewall administration and support
• Cisco VPN administration and support
• Server and network security
• Responsible for purchasing all IT hardware
• Work closely with vendors

Systems Administrator

Confidential, Orlando, FL

Responsibilities:

• Support, Build, and maintain 2003/2008/2012 Windows servers
• HP Proliant Intel architecture physical host for virtual environment
• VMware ESxi 5.0 and 5.5 administration
• Windows Domain Systems: Responsible for Active Directory, Permissions, Group Policies and Domain Services including DHCP and DNS, etc.;
• Provide Tier 2 technical support for computer hardware, office equipment, and a complex environment of integrated applications. Provide additional coverage for help desk when requested.
• Technical knowledge and in depth experience with Microsoft server components including Active Directory, Group Policy, and WSUS, SQL
• DotNetNuke site build and support . IIS 8.5 and SQL Express 2012.
• Exchange 2010 administration and support
• HP Pro Curve 2910a Switch support
• Cisco Wireless 2504 controller implementation, configure, and support
• Office 365 administration
• Cisco ASA 5515 implementation
• Exchange 2010, SharePoint, Cisco Call Manager,
• Support 450 Users
• Support 2003 and 2008 Windows Servers
• Provide on-site support for Confidential Tour events
• Work directly with executives and on-air talent
• Troubleshoot network connectivity issues.
• Provide high stress solutions to critical situations
• Setup and configure network connectivity for Confidential Tour events
• Desktop, Laptop, MAC support
• Blackberry, iPad, iPhone, and Android devices
• Firewall support and configuration
• Shotlink, Brint, Chyron support experience
• Work with outside vendors
• Dell and HP hardware support
• Provide support for Citrix connectivity issues

Help Desk Analyst

Confidential, Orlando, FL

Responsibilities:

• Windows Domain Systems: Responsible for Active Directory Permissions
• Support and maintain 2003 and 2008 Windows servers
• Supported 3500 Windows users
• Support remote users Nortel VPN client.
• Provided support for email Outlook clients (2000, XP, 2003, 2007) in an Exchange server environment
• Provided Microsoft Windows support: Windows XP, Windows 2000, Server 2003
• Provided support of Sharepoint: Publishing and uploading files.
• Configure and support Xerox copiers
• Provide level II desktop support either remotely with Dameware or users desk side.
• Provide support of the Citrix Presentation Server
• Configure and support HP printers and copiers
• Research and troubleshoot issues escalated from Level 1 support.
• Tracked user issues through Remedy Help Desk Manager
• Update and maintain HW/SW inventory tracking database
• PC Imaging of Intel HP and Dell hardware
• Configuration of Wireless client software in order for connectivity to various Cisco AP’s.
• Prepare detailed, accurate, and timely support documentation
• Set permissions on file directories
• Implementation of network cabling and wiring standards
• Escalate issues to various departments of IT.
• Maintain user accounts in Active Directory
• Troubleshoot computer, peripheral, and software related issues and implement solutions
• AS400 user accounts and print queue support
• Generate Avaya call center statistics and form reports with CMS Supervisor.
• Produced Remedy reports for all opened, resolved, and closed incidents
• Installation of 100 APC Confidential devices for all Cisco switches on Universal Property
• ODBC driver installs on user machines