SUMMARY:

• Certified network professional adept in latest technology.
• Strong installation, troubleshooting implementation and administration skills.
• Thrive in dynamic, changing, high - pressure environments
• Worked as an Independent Consultant for a number of years.
• Willing to work as a Full-time Permanent or as a Consultant.

CORE STRENGTHS:

• CISCO
• Network Configuration
• Network Design
• Network Documentation
• Network Implementation
• Network Installation
• Network Management
• Network Migration
• Network Refresh
• Network Roll-out
• Network Support
• Network Troubleshooting

TECHNICAL SKILLS:

CIRCUITS: MPLS, DWDM, SONET (OC-12 to OC192), SONET DS3 (T3), DS1 (T1), Frame Relay, DSL, and IDSN (PRI and BRI), circuit-switched, cell-switched, packet-switched, dedicated connections.

HARDWARE: Cisco 7200 and 7600 Series Routers, Catalyst 2950, 3560, 3750, 4500, and 6500 Series Switches, Cisco ONS 15545 MSTP, Cisco MGX 8830 ATM and MGX 8850 Series Switches, Cisco AS5350 and AS5850 Gateways, Cisco AS5350 and MGX 8880 Gateway, Cisco IP/VC 3500 Series Gatekeeper, Cisco PIX, Cisco 7970G, 7960G, 7940G and 7920 IP Phones. 3COM Bridges Ethernet Hubs, Token Ring Hubs, Adtran TSU 120, 600, Confidential & Confidential /Paradyne 3160, 3150, CSU/DSU, T1/T3, Multiplexers, PRI, CAS, FXS, FXO, Blackberry Devices, Fax Servers, Communication Servers, NI Jacks, NIC cards, and Back Up systems.

NETWORKING: BGP, DHCP, DNS, FDDI, FTP, HDLC, EIGRP, IGGP, OSFP, IEEE 802.16(e), IS-IS, IPX/SPX, MPLS, OSPF, PPP, RIPv1, RIPv2, RSTP, SMTP, STP, SPP, SNTP, VoATM, VoIP, VTP, ATM, HDLC, IP, IPTV, TCP, MPLS, VLANs, VLSM, VPN, NNTP, WWW, Local Area Network (LAN), Wide Area Network (WAN), Metropolitan Area Network (MAN), Wireless, HiperMAX, PrimeMAX, MacroMAX, and MicroMAX.

SOFTWARE: Monitoring and Remedy Ticketing Systems, Voyance, Cisco ACI, HP NNMi, Solarwinds, NetBrain, Network Performance Monitor and NetFlow Traffic Analysis; Netcool; NetScout; Network Performance Analyzer; Wireshark; WinPcap; and Sniffer. Cisco IOS, Cisco Call Manager, Cisco Unity, Cisco Works, HP Openview, Air Magnet, Linux, Sun Solaris DOS 6.22, Microsoft Windows 9x, Windows NT, Windows 2000, and Windows XP, Microsoft Exchange, UNIX, Mac, OS2 Warp, Linux, Microsoft Office 9x, Office 2000, and Office 2003, Office 2007, Microsoft Project, Microsoft Visio, Tivoli, Remedy, Active Directory, Lotus Notes, Clarify 4.5, Python, Light UNIX Scripting, HTML Programming. VMWare, Norton Ghost, Norton Antivirus, Norton Firewall and MacAfee.

EXPERIENCE:

Confidential, Atlanta, GA

Network Analyst

Responsibilities:

• Maintained and Monitored Network Performance and Health of Enterprise ( Confidential )
• Provided daily monitoring, diagnosed and problem solved across the Confidential enterprise-wide, including over 1,000 systems and four virtual environments
• Created and modified python script for Network Application NMAP, NNMi and Netcool
• Provided Level-3 support and resolved issues and working within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Ensured that the Library’s Network Monitoring Tools Suites are updated after the set-up of new platforms and/or services
• Investigated, diagnosed, tracked and resolved all network problems and network connectivity troubleshooting, such as pings, tracert, and telnet.
• Performed soft refresh on Cisco, Fortinet, HP and Juniper devices {Routers, Switches, Firewalls, APs and Wireless Controllers)
• Provided critical role in the event of network shutdowns as first responder

Confidential

Network Design Advisor

Responsibilities:

• Run Voyance Report on Cisco Routers, Switches, Firewalls, Access Points and Wireless Controllers
• Run patches on Cisco IOS images Cisco Routers, Switches, Firewalls, Access Points and Wireless Controllers
• Configures Cisco Routers, Switches, Firewalls, Access Points and Wireless Controllers according to PCI standards
• Installed and maintained Cisco Nexus 7010, 7613, 7609, 6513, Cisco 3845 terminal servers.
• Monitored, identified and resolved capacity and performance issues of network infrastructure
• Created and maintained detailed technical documentation of all Moves, Adds, and Changes
• Monitored the work order system and tracked requests for ordering T1, DS3, OC3 and Ethernet facilities.
• Used software Microsoft Word, Excel, Visio, Project, Outlook, Solar Winds, Granite, Nagios, BMC's Remedy and Tivoli
• Work environment Data Center, LAN, WAN, T1/E1, T3/E3, Ethernet, Metro Ethernet and Multipoint Fabric networks
• Worked with protocols EIGRP, BGP, TCP/IP, UDP, ACL, NAT, H323, OSPF, DNS, RTP, SIP, ERGIP and VOIP.
• Implement and support Layer 2 protocols (Ethernet, FDDI, PPP, SLIP, STP, Token Ring, VTP and VLANs).
• Configured and implemented Cisco Routers, Switches and APs (3845, 3750, 3945, 6513, 7010, 9516, 2851 and 1861).

Confidential, Atlanta, GA

Network Engineer

Responsibilities:

• Identified and researched T1s targeted for disconnect and identified where they terminate.
• Coordinated with LEC and switch personnel to establish circuit disconnects dates.
• Confirmed the disconnection with LEC and updated the Inventory System of Record.
• Researched and resolved valid and invalid clarifications/rejects and dispute/escalate with the ILEC as required.
• Updated Granite Inventory with circuit ID, order numbers and dates, once received by LEC.
• Monitored the work order system and tracked requests for ordering T1, DS3, OC3 and Ethernet facilities.
• Placed orders with the LEC utilizing carrier and LEC ordering systems.
• Managed delivery intervals and on-time installation. Maintained a good working understanding of network architecture, network/circuit testing processes, Connecting Facility Assignments (CFA), Customer Service Request (CSR) verification, and trouble ticketing.
• Utilizing systems such as VFO, Granite Inventory, Granite Web, CTS, CAFÉ and CSG.
• Developed, supported and implemented Local Area Network and Wide Area advanced network based technology solutions.
• Monitored, evaluated, and maintained systems and procedures to safeguard internal information systems.
• Used CiscoWorks to inventory, management, monitor and track network devices
• Duties included equipment upgrades, implementing network changes, data center hardware maintenance, troubleshooting with vendor(s), and point of escalation for troubleshooting fixing issues with the following: Cisco PIX/ASA’s, Cisco Routers and Switches (Catalyst; 2960, 3850, 6500, etc., ASR 9k/10k, Nexus 2/5/7k), Juniper SSG Netscreen & 6500 SRX, F5 Load Balancers, Aruba Wireless, T1 Circuits, MPLS network, Palo Alto firewalls, Solarwinds, BlueCoat Proxy
• Created and executed test plans, created and modified Change Management Policies.
• Performed capacity planning and maintained network performance
• Analyzed network requirements for various business initiatives and make specific recommendations for implementation.
• Created Physical, Logical, Traffic Flow Drawings, Cable Matrix and Network Performance Reports.
• Researched and assessed relevant network technologies and methodologies and recommend and implemented changes to enhance enterprise network LAN and WAN capabilities.
• Maintained and documented SLA for Customers and Business Units
• Developed and supported VPN, IPSEC and VOD solution for network migration.
• Managed daily capacity planning efforts including: performance reporting and capacity augment coordination tasks, trending analysis, implementation of new performance metric reporting and future projects.
• Analyzed and maintained the performance of the Video Network in order to obtain maximum network capacity and ensure customer satisfaction
• Configured and implemented ACL and QOS Policies.
• Configured data, voice, and video port Work in a multi-customer network environment
• Configured and supported Cisco ACNS, AVB and WAAS devices.
• Configured scripts and ran script from network circuit analysis.
• Preformed Circuit turn-up and supported remote sites in the USA and Canada.
• Supported VMware, MS Server, and Routers, Switches and Access Points installation.
• Configured and implemented Cisco Routers, Switches and APs (3845, 3750, 3945, 6513, 7010, 2851 and 1861).
• Configured and staged test lab for implementation of new Layer 2/Layer 3 devices, configuration and pitches
• Used Cisco Mars, Fluke Networks NetFlow Tracker, SolarWinds, Wireshark and Zenmap GUI (namp) to trouble shoot network issue.
• Worked with protocols BGP, TCP/IP, UDP, ACL, NAT, H323, OSPF, DNS, RTP, SIP, ERGIP and VOIP.

Confidential, Atlanta, GA

Layer 2 Network Capacity Engineer

Responsibilities:

• Performed capacity analysis of all network resources including circuits, equipment, ports, codes, and IP addresses
• Managed and configured telephony and various network devices and transport networking services and solution
• Network Planned Network facilities forecast and model and determined facilities augments or build out
• Managed operations of network devices and service assurance
• Implement and support Layer 2 protocols (Ethernet, FDDI, PPP, SLIP, STP, Token Ring, VTP and VLANs).
• Created and analyzed capacity reports, business cases, infrastructure deployment guidelines
• Utilized ticketing system to management and tracking issues and solution
• Configured and staged test lab for implementation of new Layer 2/Layer 3 devices, configuration and pitches
• Team Lead for Metro E circuit provisioning and 7613 rollout and upgrades
• Configured and Cisco ACS (Access Control Server) and Network Policy Server (NPS)
• Conducted call records analysis identifying trends and patterns that allow to optimize translations tables and call routing
• Networking: Diagnose and troubleshoot networking & telecom issues; assist systems admins with diagnosing & fixing server routing issues; troubleshooting/configuration of the following; Cisco routers & switches (IOS/CatOS/Nexus), Cisco WLAN Controllers including wireless user administration
• Managed Long Distance rates and costs, processes data to produce Least Cost Routing tables
• Assisted translations group on initial set up of translations in new markets
• Performed various tasks related to traffic measuring and reporting on the transport and trunking networks
• Applied audit knowledge to assist other groups in general business analysis and data processing
• Supported Network Operations, Engineering and other groups as needed
• Performed bandwidth upgrades of 250 plus Metro E sites; Developed, tested and implemented new router configurations, support fractional-T1 frame relay WAN access, used by most client sites; support a fully redundant dual-router/dual-T1 configuration for high end clients requiring a high availability solution.
• Capacity Manage 84 Network Devices in 3 states. Tennessee, North Carolina and Kentucky

Confidential, Atlanta, GA

Network Implementation Engineer

Responsibilities:

• Project managed and designing Core Network Infrastructure Solutions
• Work vendors (Cisco) to create an Efficient and Scalability Network Solution.
• Managed Change Management Process and Implementation Process.
• Interface with Mobility Engineering to verify completeness and accuracy of the EDP’s.
• Coordinate with Staging to insure proper configuration and delivery schedules are met.
• Perform and document connectivity testing once the site is built out.
• Configured and maintain VLAN Policy Server and Cisco ACS (Access Control Server)
• Configured Cisco Routers, Cisco Catalyst Switches, Cisco Local Director, Ascend Max Series Routers.
• Configured and troubleshoot connectivity issues VLAN, OSFP, BGP, and Crypto Keys.
• Configure and maintain Network Implementation Testing Lab for Data Centers.
• Perform circuit turn-up testing and verify proper traffic flow.
• Provided deliver and support various IP network projects for our client’s nationwide network.
• Coordinated handoff to Mobility Operations for acceptance testing.
• Installed and maintained Cisco Nexus 7010, 7613, 7609, 6513, Cisco 3845 terminal servers.
• Installed and maintained Juniper MX-960, Alcatel-Lucent VPN Firewall Brick (Model 1200)
• Implement and support Layer 3, BGP, OSPF and Spanning Tree.
• Routing & switching technical support for Cisco equipment.
• Provisioned and maintained circuits (1 GB, 10 GB, 20 GB, DS3/E3, ATM, MPLS, SONET and FWSM).

Confidential, Atlanta, GA

Network Engineer

Responsibilities:

• Configured and support Cisco Routes, Switched and PIX firewalls in Data Center environment.
• Performed OC3 circuit and BGP troubleshooting in Multi-Homed environment coordinating Moves, Adds and Changes.
• Provide design solutions to resolve connectivity issues to remote sites and remote hosted environments.
• Installed and maintained CiscoWorks LMS Servers
• Configured first instance of VMware infrastructure for proof of concept in Test Lab.
• Installed and configured F5 Load Balanced
• Resolving software application communications between segregated tiers spanning multiple switches firewalls.
• Utilized software application to troubleshoot network issues and (Remedy, Wireshark, CiscoMars and CiscoWorks LMS 2.6).
• Utilized software application to communicate with staff members (MS Word, Excel, Access, Visio and Lotus Notes).
• Created Visio Network Diagrams and provided monthly performance, outage, and security patch reports.
• Installed all maintain VLAN Policy Server, Cisco ACS (Access Control Server), Network Policy Server (NPS)
• Implement and maintain ACL (Access Control List) for Site to Site VPN Tunnel solutions.
• Configured SolarWinds Virtualization Manager for better VMware management
• Implement and support Control, Gateway, and Internet protocols (EIGRP, ICMP, IGRP, IPSec and IPX).
• Implement and support Layer 2 protocols (Ethernet, FDDI, PPP, SLIP, STP, Token Ring, VTP and VLANs).
• Provision and maintain circuits (ADSL, ISDN, T1/E1, T3/E3, ATM, Frame Relay, MPLS, SONET and FWSM).
• Install and maintain Cisco Routers, Switches and Checkpoint Firewalls (7200, 6500, 5500, 4500, 4000, 3500 series).

Confidential, Norcross, GA

Network Support Engineer

Responsibilities:

• Supervised, managed and supported remote installation team of 34 field technician.
• Preformed Capacity Planning and Network Migration Support.
• Designed and implement long-term strategic plans to make future network capacity requirements.
• Data circuit provisioning, turn-up, monitoring, troubleshooting and problem resolution.
• Cisco Router configuration and monitoring. (BGP, EIGRP, HSRP…)
• Cisco Switch configuration and monitoring. (STP, dot1q/ISL trunking)
• HP Firewall configuration and monitoring. (Static NATs, ACL’s,)
• Configured Cisco Routers, Cisco Catalyst Switches, Cisco Local Director, Ascend Max Series Routers.
• Configured Extended Access Control List and Router Distribution List for monitoring.
• Cisco Switch port activation and allocation. (VLAN and port settings)
• Managed all new install projects for Servers, Routers and Switches (Cisco, Windows 2003)
• Provision ATM/ VoIP/MGCP/SIP voice services for new customers on the MetaSwitch.
• Provision Adtran DSLAMs for ATM SHDSL and T1 WAN links and loop speeds.
• Maintain and update internal customer records with assigned VPI/VCI.
• Provision and configured Adtran IADs for ATM/VoIP/MGCP installation by Field Technicians.
• Configured Confidential server to maintain Cisco router configurations and IOS images.
• Maintain and produce IAD inventory every month.
• Manger client network rollout projects (Wendy Hanson and Rent-A-Center).
• Configured 3COM; Cisco Routers, Switches and Checkpoint Firewalls (7200, 6500, 4500, 4000, 3500 series).

Confidential, Atlanta, GA

Network Support Engineer

Responsibilities:

• Supervised and managed a team of 11 Network Technician, planed, coordinated, and directed network updates and installation.
• Used CiscoWorks LMS to inventory, management, monitor and track network devices
• Designed and implemented BGP, EIGRP and OSPF networking solutions for the organization.
• Prepared necessary documentation for Network Operations Center (NOC) staff required to support all networking solutions for the organization.
• Designed and implement short and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Configured, installed, maintained 3COM and Cisco Routers and Layer2 & Layer 3 Switches in DWDM/SONET network...
• Increase network performance by resolving load balancing issue on core switches.
• Troubleshooting customer troubles by analyzing network connections and providing QoS as required, occasional customer premise visits required.
• Developed and deployed methodologies for testing network performance and providing network performance statistics and reports.
• Managed and ensured optimal operation of all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Ensured all network devices have consistent, supported software versions and configurations.
• Managed and ensured effectiveness of security solutions, including firewalls and intrusion detection systems.
• Conducted research and made recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Cisco Switch port activation and allocation. (VLAN and port settings)
• Designed and maintained Active Directory and network infrastructure (Windows 2000 and 2003 Server)

Confidential, Chicago

Cisco Systems Engineer

Responsibilities:

• Supervised and managed a team of 5 Network Technician and coordinated network project migration.
• Designed technical specifications for modifications to the network BGP, VoATM configuration.
• Installed and tested data and voice telecommunications hardware, facilities and monitoring equipment.
• Installed and configured Cisco hardware 6509, MCS7800, MGX8950, 79xx series IP phones and Checkpoint Firewalls.
• Managed routing and disaster recovery provisions for data communications.
• Configured data, voice, and video port Work in a multi-customer network environment
• Provided a single point of contact for dedicated customers seeking technical assistance.
• Proactively monitor customer’s connections utilizing sophisticated network monitoring tools.
• Provided initial fault isolation, proactive maintenance, status of data circuits, and monitoring of customer network.
• Preformed Capacity Planning and Team Lead for Network Migrations.
• Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of customer support.
• Assists in the collection of customer requested data such as traffic reports as needed.
• Used HP Openview to provide the status of devices and segments for network migration.
• Used sophisticated tools to track all incoming and outgoing calls and tickets.
• Configured Cisco Routers, Cisco Catalyst Switches, Cisco Local Director, Ascend Max Series Routers.
• Worked with network topologies such as: ISDN, Frame Relay, T1, T3, DS3, ATM, OC-3, and xDSL.
• Worked with different protocols such as: TCP/IP, ISIS, ICMP, UDP, SNMP, SMTP, BGP, EIGRP, OSPF and IPX.
• Utilized network monitoring tools and ticketing systems such as Remedy, WFA tools, Netcool, Naviscore, EBTA, HP Openview and Cisco Works.
• Configured Routing IP Addresses, Subnets on Frame Relay and ATM Switches.
• Preformed Windows 2003 migrations, security and database applications (5000 plus user environment).
• Utilized Nortel Networks Router Management to configure Nortel equipment.
• Configured, installed and resolved network problems with VPN/RAS, VoIP Gateways, Unified Messaging, Carrier Circuits, Analog and Digital.
• Resolved unique network problems using structured troubleshooting methods.
• Wrote and upload UNIX scripts for automated server and workstation installations.
• Supported Enterprise level Cisco Video Gateway, VoIP and AVVID solutions.
• Installed and configured Cisco hardware 35xx, 37xx, 45xx, 650xx, MCS7800, ATA, VG224, and 79xx series IP phones.
• Resolved technical issues and problems that arose during IPT/WAN Roll out Installation Processes.

Confidential, Chicago, IL

Cisco Network Engineer

Responsibilities:

• Supervised and managed a team of 20 Network Consultants and coordinated VoIP implementation.
• Designed and implemented Data, Voice, and Video Solution thought out campus network. (VoATM, MPLS, BGP, OSPF and EIGRP)
• Worked closely with the field services team and the telecommunication service provider to assist with complex network problem isolation efforts.
• Interfaced with Network Engineering - Tier 2, Field Services, Network Integrators, Network Engineers, and Network Architect with the customer support structure.
• Installed and configured Cisco hardware 35xx, 37xx, 45xx, 650xx, MCS7800, MCS7800, ATA, VG224, VG248, 79xx series IP phones; and Nortel 2430 Multiprotocol Router, MAS4400, MPE9000, MSS6400, MSS7400, and MSS 15000/20000 Switches.
• Provided remote diagnostic, problem determination, and troubleshooting of telecommunication circuits connected between network equipment located centrally and the twelve hundred customer locations.
• Document engineering installation plans for each phase of the project that will touch the production network.
• Performed on-site and remote diagnostic of wide area network infrastructure components including centrally located WAN routers, customer WAN routers, and other network infrastructure equipment used in the transport of Internet access.
• Monitored data, video, and voice network via HP Openview.
• Managed all new install projects for Windows 2003 Servers, Switches, and other network resources.
• Developed and updates documentation, appraising users and administrators of vital information.
• Created user manuals and provided technical support sessions for new employees.
• Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.
• Used CiscoWorks LMS to inventory, management, monitor and track network devices
• Used HP Openview to identify and pinpoint potential trouble spots before a failure occurs.
• Used HP Openview to discover network devices and to provide a map to illustrate the structure of the network.
• Provided remote problem determination and isolation of WAN telecommunication circuits (I.e., Frame Relay, ATM, T1, T3, OC3 and FWSM) and worked in conjunction with the telecommunication service provider to validate provisioning configuration and perform problem determination and assist with testing to reduce the need for an onsite visit.
• Provided remote technical assistance and work in conjunction with field services engineers in the problem isolation and resolution of complex problems prohibiting Internet access by customer infrastructure components.
• Performed network equipment software upgrades and configuration changes as required for wide area network routers after a component failure has been corrected.
• Performed remote verification of replaced equipment components after a repair has been performed.
• Worked in conjunction with network engineering team to plan, implement and improve network performance availability.
• Utilized Cisco Call Manager, Unified Messaging, Cisco CRS, and Call Center systems to support network.

Confidential, Ardmore, PA

VoIP Support Engineer

Responsibilities:

• Designed, implemented and supported Voice and Video Solutions. (VoATM, BGP, OSPF, EIGRP and MLPS)
• Planed and design network communications system modernizations for a large government service provider network.
• Ensured that all projects include engineering solutions that meet current architectural standards.
• Implemented and configure Cisco Routers, Switches, and IPT Telephony devices and software.
• Provided quality network engineering support in the design and implementation of projects supporting the improvement of the customer’s network architecture.
• Provided specifications and detail schematics for network architecture and Preformed Capacity Planning.
• Provided specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.
• Provided remote problem determination and isolation of WAN telecommunication circuits (I.e., Frame Relay, ATM, T1, T3, and OC3) and worked in conjunction with the telecommunication service provider to validate
• Provisioning configuration and perform problem determination and assist with testing to reduce the need for an onsite visit.
• Designed and maintained VoIP Solution between branch offices.
• Designed policies and procedures for installations and maintenance of telecommunications equipment.
• Resolved customer issues, solution capabilities, and voice quality issues.
• Installed maintained and managed Cisco PIX Firewall.
• Resolved WAN routers for router crash and other memory/CPU Problems.
• Resolved technical issues and problems that arose during the installation process.
• Planned and implemented circuit turn ups.
• Provided configurations and support for cellular phones and Cisco IP phones.
• Supported Blackberry equipment provided to support network and problem alerts.
• Provides network training for junior level staff members.
• Maintained all WAN policies and procedures like QOS and security policies.
• Installed Cisco Call Manager components and upgraded Call Manager Cluster.
• Lead Cisco 76xx and AS53xx Series Support Technician.
• Configured and supported VOIP gateways (6608, 2600, 3600, VG-200, VG-248 and MRP).
• Installed and maintained Cisco 2900, 3500, 6500, 7200, AS5300 series Routers and Switches.
• Installed and maintained Cisco AVVID, HP Openview, and NNM 6.1.
• Maintained and distribute technical support documentation for VoIP Data Center.
• Used HP Overview to monitor customer networks for new devices and for the status of previously discovered equipment.
• Led content management planning, design, development and implementation project team.
• Worked with clients to determine content management requirements and specifications.
• Implemented customized solutions and maintained Rate Decks.
• Wrote documentation and conducted operations, support and development training.
• Rewrote configuration files for clients to ensure data integrity and performances.
• Determined a methodology for installing telephone service.
• Determined appropriateness of equipment changes and modifications to call switches, testing trunks, testing links, and installs of communication circuits.
• Installed Cisco Call Manager components, upgraded Call Manager Cluster, and daily network maintenance.
• Implemented new software and upgraded existing software on Novell Netware servers and on individual workstations.
• Created customized UNIX scripts for IBM Blaze Server to communicate between customer's routers and switches.
• Automated the installation of software to 1200 end-user PCs via Symantec Basic scripting, and Novell Application Launcher snapshot technology.

Confidential, Hanover, MD

VoIP Project Support Engineer

Responsibilities:

• Tested and supported Oki LED, Dot Matrix, Color Printers, Fax Machines, and Scanners.
• Installed and maintained Cisco 2600, 2900, 3500, 7200, 7600 series Routers and Switches.
• Maintained and distribute technical support documentation for VoIP Data Center.
• Configured and supported VOIP gateways (6608, 2600, 3600, VG-200, VG-248 and MRP).
• Install and configure Nortel Multi-protocol Router and Switches.
• Utilized Cisco Unified Messaging, Cisco CRS, and Call Center systems to support network.
• Planned and implemented circuit turn ups.
• Supervised and trained and 17 Junior Level Field Technicians.
• Resolve technical issues and problems that arose during WAN Rollout Installation Processes.
• Used Tivoli Data to manage installation problems and to track rollout problems.