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Lab System Engineer Resume

3.00/5 (Submit Your Rating)

Durham, NC

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PROFESSIONAL SUMMARY:

A self - motivated, goal-oriented, and dependable IT specialist seeking a technical position in the engineering sector that provides a dynamic environment.

SKILL:

  • Server troubleshooting and repair
  • Strong communication skills
  • Fluent in French
  • Microsoft Office
  • Operating system: Windows Server, Linux (SLES, Solaris, Ubuntu, Cisco IOS)
  • Network maintenance
  • Server virtualization: VMWare ESX Servers, ESXi 4.0/5.5, VSphere Client
  • Storage management: Unisphere Service Manager, Navisphere CLI
  • Confidential Storage (VNX, VNXe, XtremIO, Isilon, Clariion)
  • SAN: Cisco MDS 9506/922i and Brocade VDX 6740, DCX 8510, 300/6510/6520
  • Ticketing systems (ServiceNow, Remedy)
  • Networking (SAN, VLAN, Firewall, DNS, DHCP, IPv4, SSH, FTP)

PROFESSIONAL EXPERIENCE:

Lab System Engineer

Confidential - Durham, NC

Responsibilities:

  • Setup, configure, upgrade and troubleshoot Confidential storage arrays (VNX, VNXe, XtremIO, and more)
  • Image and troubleshoot Isilon and RecoverPoint appliances.
  • Support IBM/HP/Solaris/HP/Dell/Lenovo/Cisco hardware and their associated devices and I/O modules.
  • Support and manage E-Lab Brocade and Cisco FCoE and SAN switches and directors.
  • Collaborate with remote E-Lab teams on various use case testing, environment issues, product implementations, array rotations, EOL decommissions, and projects.
  • Manage and coordinate E-Lab projects with remote test teams in Chengdu and local support.
  • Perform FC and/or iSCSI zoning of various Windows, ESXi, SLES, Solaris and other Linux servers to VMAX, VNX/VNXe, and XtremIO arrays using Brocade SAN.
  • Troubleshoot routine issues like server accessibility, network connectivity and hardware issues submitted through ticketing system (Remedy and ServiceNow).

OSV (On-Site Verification) Engineer

Confidential - Durham, NC

Responsibilities:

  • Supported the evaluation and verification of Confidential S2600GZ and S2600GL family models: Phoenix, Krylin and Dragon-12/24 used for Confidential hardware (e.g. XtremIO XMS, VNX CS, and RPA).
  • Executed On-Site Verification (OSV) diagnostics on various Confidential S2600GZ and S2600GL server components including: Motherboards, CPU, PCI risers, RAID cards, RMMs, onboard NIC.
  • Generated weekly reports detailing OSV results with high level summary at the end of each month.
  • Worked with line manager and RMA department to reduce component failures caused at the line.
  • Performed firmware updates and flashing of hardware components that failed Confidential testing.

Lab System Engineer

Confidential - Durham, NC

Responsibilities:

  • Setup, configured, administered, and troubleshot Confidential VPlex, VNX 5300/7500, and Symmetrix.
  • Installed servers, switches (network/SAN), and Avocent KVM in racks and performed cabling.
  • Installed OS (Solaris, Windows, ESXi, and RPA), modified, repaired, and resolved technical issues.
  • Managed call flow and responded to technical support needs for customers.
  • Conducted research to address customer concerns.

Remote Technician

Confidential, Jacksonville, FL

Responsibilities:

  • Resolved 1500 technical support inquiries with a 99% satisfactory rating.
  • Remotely resolved computer software, printing, installation, performance, email and operating systems issues
  • Effectively managed a high-volume of inbound and outbound customer calls.

Technical Developer

Confidential - Raleigh, NC

Responsibilities:

  • Established compatibility with third-party software products by developing application for modification and integration.
  • Implemented and customized open source web applications on Linux platform (CRM, PBX) for business clients.

IT Specialist

Confidential - Raleigh, NC

Responsibilities:

  • Repaired and replaced hardware such as servers, workstations, hard drives, memory, and motherboards.
  • Resolved computer hardware and software, network, website, email and operating systems issues.
  • Provided onsite, remote, and off-site technical support for our managed services clients.
  • Set up and maintained company test web server.
  • Wrote off-site SEO content such as informational articles, and service collateral.
  • Devised email strategies for marketing efforts, including segmenting strategies, and training campaigns.
  • Drafted service contracts, standard operating procedures, and service documentations.

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