OBJECTIVE:

• Computer engineer; offer long experience working for several companies in the I.T field.
• 13+ years of experience mainly as a Microsoft System Administrator / System Engineer.
• Strong knowledge of system administration best practices, security vulnerability assessments, operating systems design and OS’s services.
• Work well with clients to understand problems, develop firm situational solutions, managing systems, managing vendors and consultants.
• Accomplished System Administrator and significant experience administering complex network environments.
• Practical experience supported by (MCSE), (MCSA), (MCTS) and CompTIA A+ IT Technician certifications.
• Offer a good knowledge of system’s HW/SW with solid experience in operating, configuring, and maintaining servers and PC’s
• Good experience with the Microsoft System Center, Configuration Manager, Operation Manager, and the Data Protection Manager.
• Experience with system administration monitoring tools, possess knowledge of networking principles, and troubleshooting experience.
• Experience in administering Active Directory settings, users’ permissions, quotas, logon scripts, network shares DFS, GPO and WSUS.
• Excellent communication and analytical skills; adapt to rapid changes in a positive manner and work to tight deadlines.
• Superb inter - personal skills and inter-face with several people from different backgrounds, nationalities, and origins.
• PC/IT literate with a good knowledge of databases and spreadsheets and a working knowledge of graphic presentation

TECHNICAL SKILLS:

• Windows Server 2016 and earlier versions
• Active Directory (AD) & Domain Controllers
• MS Windows OS’s configurations
• Windows 10 and earlier OS versions
• Group Policy Management
• Backup System Administration
• System Vulnerability Analysis
• Microsoft Office 365
• Microsoft Azure
• Security patch management solutions
• MS Office 365 Security & Compliance Center
• Active Directory Sync
• Windows Servers Upgrade/Migration
• Microsoft System Center 2016 and earlier
• Data Center Hardware
• MS Exchange Server 2010 and earlier
• SCCM, SCOM, DPM, SCSM
• Power Shell & VB Scripting
• Windows Server Services
• Microsoft Office 365 EAC
• Symantec Endpoint Protection
• WSUS, WDS, DNS, DHCP, DFS, KMS
• VMware ESXi 6.0 and earlier
• Paessler PRTG Network Monitoring
• Microsoft Hyper-V
• VEEAM 9.5 and earlier
• Skype for Business (Lync)
• Troubleshooting LAN/WAN problems
• MS SQL Administration
• Citrix and Xen App Desktop

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Senior System Administrator

Responsibilities:

• Role is to manage the domain system for Houston Office, Calgary Office (Canada) & Rio office (Brazil)
• Responsible for maintaining & running System Center Servers Config Manager SCCM, building and deploying Windows images and deploying applications & packages
• Migrated the on-premises Exchange 2010 system to Office 365
• Responsible for users’ accounts on AD and Office 365 portal, syncing Accounts and password changes using the Windows Azure Active Directory Sync
• Responsible for all O365 operations (EAC, Active Directory Sync, Licenses, ATP, Public Folders, Security and Compliance Center)
• Responsible for building, maintaining & managing System Center Operation Manager SCOM and creating Rules to monitor Windows Servers and send alerts to the subscribers, and using Paessler PRTG to monitor domain and network systems
• Responsible for upgrading the system servers and applications to newer versions
• Raised the forest functional after upgraded all DC’s to newest Windows Server OS
• Managing vendors and consultants, opening new troubleshooting tickets with vendors, and provide follow up till resolving the problem.
• Building new VM servers using VMWare ESXi 5.0 & ESXi 6.0 and upgraded VMWare ESXi server from 6.0 to 6.0u3
• Responsible for Backup and Disaster recovery plans by maintaining and managing DPM and VEEAM
• Supporting IT Helpdesk operations with a higher-level tier experience knowledge
• Maintaining domain, network and system’s security by applying critical and security Windows update patches
• Responsible for all workstations Windows updates using WSUS and GPO’s and definitions updates for Symantec EndPoint protection

Confidential

Senior System Administrator

Responsibilities:

• Senior Microsoft System Administrator with Korek Telecommunications a cellular company that covers Iraq with GSM/3G services. Role was to manage the domain system for Baghdad’s HQ, middle & south of Iraq Korek Offices.
• The domain contains more than 2000 users; I was responsible for about 400 users and their accounts in the middle and south regions.
• Managed & administered Windows Server 2008 & 2012, DC’s & Active Directory, Exchange 2010 Servers (HUBs, CAS, DAGs & UM), Microsoft System Center products SCCM, SCOM, SCSM & DPM, FTMG Servers, VMware, GPO, File and Print servers and build the required infrastructure to run out the system.

Confidential

Microsoft System Engineer

Responsibilities:

• System Engineer in the Confidential Factory.
• Established a new domain system for the factory and build the required infrastructure to run on an ERP system (database entry system) for accounting, and production.
• Managed the systems, providing consultancy and worked with the software’s vendors in troubleshooting problems.
• The domain consists of HP G6 servers running Microsoft Windows Servers 2008 controlling MS Exchange server 2010, MS SQL Server 2008 R2, WSUS Server, FTP Server, Licensing Terminal Services, Hyper-V Server, VMware, Group Policy Management & GPO, Symantec EndPoint Management, Active Directory Users and Computers serving about 180 accounts for employees, computers and services.

Confidential

Microsoft Servers Expert

Responsibilities:

• System administrator in the Independent High Electoral Commission - Data Entry Center which is responsible for all the electoral events in Iraq.
• Serviced and maintained all the Windows Servers OS’s & System equipment, Active Directory, GPO’s, VMware.

Confidential

Senior System Administrator

Responsibilities:

• Accountable for providing data integrity and availability for systems supporting over 1200 users in the Project & Contraction Office as a part of Confidential, at the Confidential . Company.
• Responsible for the management of a core network which included Windows domain controllers.
• Managing & maintaining the MS Exchange server 2003, and migrated the messaging system to MS Exchange server 2007.
• Back up servers data and related systems within Windows/Exchange/Active Directory environments
• Managed the creation and removal of user accounts, reset passwords, supported and maintained mail services.
• Produced server configuration reports and ensuring that backups are executed and completed as scheduled
• Maintained servers and applied patches and upgrades, maintained storage devices, supported installation
• Provided support to the service desk for system administration related problems
• Provided updates and created trouble tickets with pertinent information, ensured server rooms met operational conditions and requested maintenance as required.
• Collected and analyzed statistics for capacity planning, followed standard operating procedures for automated data processes (e.g. server management, system administration tasks, system management and consultancy).
• Produced security reports on violations and maintained historical records of both frequent and uncommon violations.
• Documented the configuration of systems for configuration management purposes.
• Responsible for system performance tuning and disaster recovery planning, GPO, VMware, DFS, WSUS.
• Performed system-wide backups, load and capacity planning and management, produced and updated standard operating procedures for automated data processes (e.g. server management, system administration tasks).

System Administrator

• Conducted several tasks on daily and weekly bases and monitored the stability of about 80 Windows Servers at Confidential .
• Restructured Active Directory by organizations and created groups to streamline applying permissions, GPO’s, WSUS, DFS.
• Managing & maintaining the MS Exchange server 2003.
• Established the first ever Information Assurance Awareness Program for English/Arabic users.
• Coordinated Active Directory, file server permissions and global address list (GAL) clean up
• Identified and took the lead on containing a network wide virus attack.
• Used VBScripts to streamline GAL cleanup for over 1200 users.
• Responsible for coordinating and executing a recovery plan for over more than 1.5 million archived files

IT Helpdesk Manager

• Managed, lead and supervised all desktop technicians, responsible for IT related issues on the Projecting Contracting network. Provided training for junior level technicians on troubleshooting software/hardware issues while supporting over 1200 end-users.
• Troubleshoot and maintained up to date security baselines on over 1200 workstations on the network.
• Responsible for troubleshooting all computer systems, CISCO phone systems (VOIP), printing & scanning devices, software, hardware and receiving replacement parts from Dell to replace them with the broken ones.
• Excellent troubleshooting skills for resolving computer problems (HW/SW) quickly, administered Internet connections, local area networks (LAN), terminate network cables and troubleshoot both hardware and software problems.
• Responsible for installing, configuring, and troubleshooting printers, scanners and digital senders.
• Assisted remote customers using Systems Management Server (SMS) 2003 and DameWare.
• Installed, configured and troubleshoot software & answered Helpdesk phone calls and give excellent customer service support.

Confidential

Senior IT Specialist

Responsibilities:

• Supported internet & networking service, built new computer systems, wireless systems, LAN systems. Support the installation and maintenance of all computer systems for Confidential Baghdad.
• Supporting over 500 users by installing/maintaining Windows Server 2000/2003, create user accounts, e-mail accounts by using Lotus Notes e-mail program, configuring network printers, and performed patch management.
• Supporting Confidential . off-sites by installing and implementing wired LAN Networks, creating domains/Workgroups for the company’s off-sites network and giving trainings to the off-sites IT persons to use and support company’s systems and programs.
• Duties and responsibilities on monitoring, troubleshooting and maintaining the following: supporting computers by installing and re- installing windows OS and programs, help and advice users for optimal use of systems, and provide data security.
• Working on Microsoft applications, assisted all user help-related applications, and provided support for internet security. Supplying and installing computer hardware for multiple types of systems (Desktops/Laptops)
• Maintaining computer hardware efficiently and able to allocate and track systems in a cost-effective means.