SUMMARY:

Possesses over 15 years of information system implementation experience including Siebel Administration and Server Setup, Siebel Component Setup, Load Balancing, Production Support, Migration and Automation of Migration, Databases, OBIEE Admin, Informatica Admin and Development, Performance Tuning, Design, Development, System Requirements, Business Process re - engineering, Design & Development, Testing and Training.

TECHNICAL SKILLS:

Installation and Configuration of Siebel Servers, Object Configuration, Upgrade, Load Balancing, Architectural Design, Siebel Administration, Unix/Linux/Windows Admin, Repository and Code Migration. Setting up Monitoring Systems. Database Installation, Configuration and Performance Tuning. OBIEE Server Setup and Reposiotry/Catalog migration. Informatica Servers Setup and Repository Migration, DAC Setup, Migration, Confidential Configuration, MQ Server Setup, LDAP, Confidential Setup.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Application maintenance including Siebel Server maintenance, up-keeping, health check, starting stopping of Servers and Components.
• Siebel and Windows Patch Management co-ordination and Supporting all planned & unplanned outages.
• Configuration of Siebel Servers, Component Creation, adding/removing of more Servers plus component load balancing. Creation and replication of Component and Subsystem using scripts using Server Manager srvrmgr.
• Prototyping of Siebel IP17 preparing for next upgrade of Siebel from IP14 to IP17, database upgrade, adding removing Certificates and Keystore. Setting up SMC and Siebel Application Interface.
• Setting of SSO/LDAP with Site-Minder for authentication.
• Maintenance of IIS Server and Setting of SWE on Web Servers and configuration of Siebel Web Engine.
• Creating and scheduling of windows scripts for health check of various servers and server components and server maintenance. Backing up of Siebel Log Files to Share Drive and Archiving of Siebel Sessions, enabling of analysis of crashes and generating FDR files.
• Setting of Autosys Jobs for scheduling windows scripts running EIM and business/data maintenance batch jobs.
• Configuration of reports on BI Publisher and integration with Siebel XLMP component for generating Sales Orders.
• Setting of JMS with MQ with remote queues for integration with pricing and billing applications.
• Setting and maintenance of inbound Siebel Web Service for Purchase Order Generation in Siebel.
• Setting up of EIM process for importing and updating of Customer Account from third party marketing companies.
• Database and Application Tuning, performance tuning, analysis of queries ad SQL Logs on Server.
• Extracting local databases for training purpose, setting up of tools and thick clients for developers and training Agents.
• Full compiles for Builds, Migration of Repositories, DDL Synch, Brower Scripts, CSS, JS files ad Siebel SIFs, Non Repository Items, Store Procedures on regular basis.
• Production Support co-ordination with Developers fixing production issues.

Confidential

Responsibilities:

• Moving working Siebel Database from Confidential Capital to Confidential (Siebel 8.1.1.8).
• Setup of Siebel 8.1.1.8 at Confidential in line with Confidential Capital’s instance.
• Upgrade of Siebel 8.1.1.8 above to Siebel IP16 including:-
• Upgradation of Siebel 8.1.1.8 software to IP16 for Siebel Servers, Gateway Servers and SWE.
• Re-Configuration of Gateway Server, Enterprise, Siebel Servers on IP16
• Running database upgrade wizard to upgrade Siebel Schema (upgrep).
• Running Repository Upgrade/Repository Merge (IRM).
• Resolving of conflicts and completing of upgrep.
• Running database upgrade wizard to upgrade Siebel Schema (upgphys).
• Upgrade of SIT, UAT, Prod and BCP environment running Additive Schema Changes, Database Upgrade Wizard using Dev Schema.ddl and Custrep.dat.
• Migration of Repository to SIT, UAT, Prod and BCP.
• Creation of Component and Subsystem creation scripts and creation of components and Subsystems using Server Manager srvrmgr.
• Setting of client authentication software Site Minder etc for authentication.
• Setting of SWE and apache on Web Servers and configuration of Siebel Web Engine.
• Creating of shell scripts for health check of various servers and server components and server maintenance and running EIM and batch jobs.
• Setting of Autosys Jobs for scheduling shell scripts.
• Setting up and configuration of BI Publisher and integration with Siebel XLMP component for generating BI Publisher Reports.
• Setting of MQ Series and setting local queues for integration with legacy applications.
• Setting of Web Service and Workflows for Integration with legacy applications.
• Setup of Application Deployment Manager (ADM). Configuration of ADM for automatic Migration Process for and Non-Repository Items.
• Setting up of EIM process for importing Siebel Data from Confidential Legacy Systems.
• Configuring SARM setting SARM parameters on components for response measurement. Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Database and Application Tuning, performance tuning, analysis of queries and SQL Logs on Server.
• Adding removing components, Siebel URLs, Virtual Directories/Aliases, Siebel Applications.
• Maintenance and adding/removing users, changing of responsibilities and positions, extracting local databases, setting up of tools and thick clients for developers.
• General Server Maintenance, Siebel Patch Management, Daily Health Checks, Component Maintenance up keeping. Supporting all planned & unplanned outages.
• Doing Builds, Migration of Repositories, DDL Synch, Brower Scripts, CSS, JS files ad Siebel SIFs, Non Repository Items, Store Procedures on regular basis.
• Production Support co-ordination with Developers fixing production issues.

Environment: Oracle Solaris Unix, Red Hat Linu, Siebel Financial, Siebel 8.1.1.8/IP16, Oracle 12c, OpenUI.

Confidential, New York

Siebel Administrator

Responsibilities:

• Study and prototyping of upgrade from Siebel 8.1.1.11 on AIX to Siebel IP15 on Linux.
• Study of converting DB2 UDB database on AIX to Oracle 12 on Linux.
• Installation of Siebel IP15 on AIX Unix.
• Upgrade of Siebel Dev 8.1.1.11 to Siebel IP15 including:-
• Upgradation of Siebel 8.1.1.11 software to IP15 for Siebel Servers, Gateway Servers and SWE.
• Re-Configuration of Gateway Server, Enterprise, Siebel Servers and SWE on IP15
• Running database upgrade wizard to upgrade Siebel Schema (upgrep).
• Running Repository Upgrade/Repository Merge (IRM)
• Running database upgrade wizard to upgrade Siebel Schema (upgphys).
• Upgrade of Test and Prod environment running Additive Schema Changes, Database Upgrade Wizard using Dev Schema.ddl and Custrep.dat.
• Setup of Application Deployment Manager (ADM). Configuration of ADM for automatic Migration Process for and Non-Repository Items.
• Setting up of EIM process for importing Insurance policies, claims, Members. Automating EIM process using shell scripts and krone jobs.
• Creation of Complex Informatica Mappings to fetch, convert and load Legacy Data to Siebel EIM tables.
• Configuring of Middleware like MQSeries, JMS, WebServices, Confidential .
• Changing of MQ from Server to Server communication to JMS based Client.
• Database and Application Tuning, performance tuning, analysis of queries and SQL Logs on Server.
• Configuring SARM setting SARM parameters on components for response measurement. Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Adding removing components, Siebel URLs, Virtual Directories/Aliases, Siebel Applications.
• Maintenance and adding/removing users, changing of responsibilities and positions, extracting local databases, setting up of tools and thick clients for developers.
• General Server Maintenance, Siebel Patch Management, Daily Health Checks, Component Maintenance up keeping. Supporting all planned & unplanned outages.
• Doing Builds, Migration of Repositories, DDL Synch, Brower Scripts, CSS, JS files ad Siebel SIFs, Non Repository Items, Store Procedures on regular basis.
• Production Support co-ordination with Developers fixing production issues.

Environment: AIX Unix, Siebel Financial, Siebel 8.1.1.11/IP15, DB2-UDB, OpenUI, Informatica, Genesys Confidential .

Confidential, Atlanta, GA

Siebel Administrator

Responsibilities:

• Study and prototyping of upgrade from Siebel 8.0.0.12 to Siebel 8.1.1.14/IP14
• Upgrade of database from 10.2.0.4 to 12.1.0.2.0 , taking Siebel Schema backup from 10.2.0.4 and restoring to 12.1.0.2.0 .
• Installation of Siebel 8.1.1 and patch 8.1.1.11 software on OEL Linux.
• Configuration of Gateway Server and Enterprise for 8.1.1.11 in preparation of upgrade process.
• Running database upgrade wizard to upgrade Siebel Schema (upgrep).
• Running Repository Upgrade/ICL Repository Merge.
• Configuration of Siebel Servers, Components, Subsystem etc.
• Setting up Siebel Web Servers and load balancing.
• Doing Manual Migration of Repositories, Siebel SIFs, Non Repository Items, Store Procedures.
• Planning/Implemention of automatic Migration Process for and Non-Repository Items using VBScript and uDeploy technologies.
• Creation of new EIM processes, IFB files and shell scripts for automation of EIM jobs.
• Creation of Informatica Mapping for importing Vehicle and Device Data from various dealers and manufacturers.
• Setting up Confidential authentication using Siebel Adaptor.
• Setting up of Workflows, Activating workflows, Generating Triggers and Setting up of Workflow Monitors.
• Writing shell scripts for monitoring Server Components and workflow Monitors.
• Configuring SARM setting SARM parameters on components for response measurement.
• Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Setup and Maintenance of OBIEE11 Servers on Windows and Linux and Configuring BI Publisher with XMLPReportServer in Siebel.
• Installation of Oracle Client, RCU and creation of repository and various schemas.
• Setting up of NQS Layer, Presentation Layer, Java Host, Web Logic for above.
• Configuring of Middleware like MQSeries, JMS, WebServices.
• Migration of Repositories and Catalogs from Dev OBIEE Servers to Test Servers and Production Servers.
• Unix Shell Scripting for automating EIM jobs and external control of Component Jobs.
• Database and Application Tuning.
• Production Support co-ordination with Developers fixing production issues.

Environment: Redhat Linux, OEL Linux, Siebel 8.1.1.11/14 , Oracle 12c, OpenUI, uDeploy

Confidential, Maryland

Siebel Administrator

Responsibilities:

• Server and Database Load and Space Calculation Database Sizing Calculations.
• Architectural Design, Network Layout Design.
• Installation of Dev/Test Oracle Database on Windows.
• Installation of Gateway Server on Linux with File System.
• Installation of Windows Siebel Servers for Call Center and Confidential Driver
• Installation of Linux Siebel Servers for other users and Web Portal
• Installation of Siebel Web Engine and Siebel Web Servers
• Server Component Creation and Component Parameter Configurations
• Subsystem and Profile configuration for component use.
• Setting up of Confidential authentication for user logins.
• Setting up of Auto Nightly compile on Development Servers
• Setting up of Zenoss for Server Monitoring.
• Setting up of Code, Repository and Non-Repository Migration Processes.
• Configuration of Change Management and Quality Control Systems.
• Added additional language CHT to Siebel 8.1.1.
• Added patch 8.1.10 to Siebel 8.1.1 for adding Open UI interface and ie9 access.
• Upgraded Siebel 8.1.1 to Siebel 8.2.2.3 using upgrade wizard and Repository upgrade.
• Configuring SARM setting SARM parameters on components for response measurement. Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Installation of Avaya Confidential Driver and configuration of Computer Telephony Interface.
• Setup and Maintenance of OBIEE 10 Servers on Windows Servers 2003.
• Installation of OBIEE Client, Oracle BI Administration Tools.
• Setting up of NQS Layer, Presentation Layer, Java Host, Web Login for above.
• Migration of Repositories and Catalogs from Dev OBIEE Servers to Test Servers and Production Servers.
• Setup and Configuring BI Publisher with XMLPReportServer component in Siebel.
• Installation of Oracle Data Warehouse, changing Star Schemas and Gap analysis and Data Modeling, design of required Custom Star Schema adding additional stars and leaves and adding Solution Node with required Dimensions and Facts
• Installation and Setup of Informatica Servers, creating databases, load balancing, setting of nodes and integrating nodes.
• Design and Development of Informatica Mapping fetching Siebel Service Requests, Activities, County Resident, Accounts data storing to Oracle Data Warehouse for Historical Reports.Setting up of EIM processes, creating of IFB files for data import on nightly bases and from State Housing Data.
• Setup of symbolic URLs and Virtual Hosts, Migrating these to Test and Production.
• Application and Database Tuning. Query Analysis and adding indexs.
• Configuration of Email Response, Email Templates and Workflows.
• Configuration of Web Services by including External System WSDLs.
• Regular Migration of Repositories, Non-Repository Items, Solutions, DDL Synch.
• General Administration and Co-ordination with County Engineers

Environment: Windows 2003, CentOS Linux, Siebel 8.1.1.1/10, Oracle 11.1, OpenUI, Informatica, OBIEE, Avaya Confidential .

Confidential, Atlanta, GA

Siebel Administrator

Responsibilities:

• Installation of Gateway Server on Linux with File System.
• Installation of Windows Siebel Server for Confidential Anywhere Confidential Driver
• Installation of Linux Siebel Servers for other Object Managers
• Server Component Creation and Component Parameter Configurations
• Subsystem and Profile configuration for Confidential and Web Services use.
• Setting up of Confidential authentication for user logins.
• Setting up of Auto Nightly compile on Development Servers
• Setting up of Code, Repository and Non-Repository Migration Processes.
• Installation of Confidential Anywhere Confidential Driver and configuration of Computer Telephony Interface.
• Configuration of Call Center Commands, Events and Screen Popup.
• Configuration of Email Response, Email Templates and Workflows.
• Configuration of outbound Web Services.
• General Administration and Co-ordination with Client System Admins

Environment: Redhat Linux, Siebel 8.0.0.1, Oracle 10.2, Oracle Confidential .

Confidential

Team Lead

Responsibilities:

• Configuration of Servers and Components.
• Setting up of MQ Series Servers and setting up of Server to Server Communication.
• Setting of Trillium Servers, setting of Address Matching and Address Cleansing Process
• Integration of Siebel UCM with Trillium using SElib and dynamic Link
• Interface Design, Design and Development of Integration Objects, Web Services,.
• Designing of Strategies for Cleansing and updating of Customer Addresses.
• Design and development of CRMML messages,
• Setting of UCM batch Managers, MQ Series Listeners, Sub Systems, Data Handling Subsystems and Dispatch Workflows.
• Korn shell scripting for EIM and batch Processing.
• Setting up of Code Migration and Repository Management.
• Design of Data History tables, Publish and Subscribe Strategies.
• Conversion of incoming XML messages using Siebel Business Services. Design and Development of Siebel Business Objects and Business components,
• Database Tuning, Client Side Scripting.

Environment: Confidential AIX Unix, Siebel 7.8, DB2, MQ Series. Trilium.

Confidential

Siebel Admin

Responsibilities:

• Installation of new Siebel 7.8 Servers and Databases.
• Upgradation planning and redesign.
• Reconfiguration of Database Schema Modification of Data.
• Running of Upgrade Wizard to Migrate Data from old format to new format.
• Repository Up-gradation process from 6.3 to 7.8
• Reconfiguration and Beatification of Siebel Applets, Resetting of Siebel Business Components.
• Resetting of Siebel Workflow Policies, Redesign of Workflows.
• Setting of Integration of Legacy Systems using Siebel eScript and Siebel COM Data Control.
• Re-Setting up of Business Logic.
• Re-Calculation of Driver violations, Police Records, fetching these data from external agencies.
• General Administration.
• Database and Application Tuning.

Environment: Windows, Siebel 7.8.2, Oracle 10.2

Confidential, Little Rock, AR

Responsibilities:

• General Administration and Application Upkeeping.
• Design and setup of Hardware based Load Balancing of Siebel Servers using Cisco 11K Switch.
• Server Maintenance and loading observation and study.
• Setting up of monitoring of Siebel Servers and Workflow Monitors.
• Integration with Vitria and WBI, Integration with Telephone Switch using http & XML protocol, Integration with JDE Inventory System,
• Shell Scripting for running EIM in multiple simultaneous threads for delete for records.
• Displaying of various nightly job status in html page using Shell Scripts and asp.
• Code Migration and Release management.

Environment: Sun Solaris, Sun Spark Servers, Siebel 6.3, Oracle 8.