IT Support Specialist/EDI Analyst Resume

PROFESSIONAL SUMMARY
Extensive experience and broad technical knowledge of information technology. Experience in the IT field for over 22 years. Proven ability to develop, automate and implement processes to improve productivity and efficiency. Demonstrated knowledge and strength in multiple environments.

TECHNICAL SUMMARY
Software: MS Office, MS Project, Citrix Metaframe, ERP, Crystal Reports, SQL Reporting, Adobe Suite CS2, Active Directory, Group Policy, Ghost, Vipre, Symantec
Languages: Foxpro, Foxplus, Cobol, Dibol, RPG II, EDI
Databases: SQL Server
Hardware: Servers, PC’s, Laptops, MACs, Switches, Lan/Wan, Routers, Printers, Misc.
Industries: Manufacturing, Printing
Operating Systems: Windows: Server: NT, 2000, 2003, PC: 98, 2K, XP; Macintosh: Os 7, 9, &X; Macintosh Server; Unix: SCO, Linux: Red Hat
Methodologies: Total Quality Management, Project Management

PROFESSIONAL EXPERIENCE

Confidential, Sun Prairie, WI. 2005 – 2009
IT Support Specialist/EDI Analyst

System administrator for all servers, PC’s, Laptops and Macs.
Documented and taught TCM (EDI system).
Converted company from Netscape e-mail to Microsoft Outlook.
Responsible for high level of support in both hardware andsoftware.
Recommended and implemented hardware and software to meet the expanding needs of business, resulting in improved productivity.
Documented and improved EDI environment to increase efficiency and profitability.

Confidential., Madison, WI. 1987-2005
Information Systems Manager/Assistant Controller

Converted entire company from SCO Unix environment to Windows 2003.
Planned, ordered and installed all hardware and software for conversion, including Microsoft Exchange.
Installed ERP system (TCM)on server and PC’s and trained all company personnel.
Led cross functional teams in company wide project to document, evaluate and improve work processes. Project resulted in improved communications, defined work processes and improved productivity and efficiency.
Participated in hiring decisions and was manager to two employees.

Education and Training

BS – Business Management, anticipated graduation

Microsoft Exchange, Microsoft Server 2003, Crystal Reports, Citrix Metaframe

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