Sr. Network Engineer Resume

OBJECTIVE:

To obtain a more challenging and stimulating position to help implement technical solutions for a corporation involving emerging technologies and to associate with an organization that will further develop my network engineering skills.

SUMMARY:

Ten+ years of solid Telecom/Networking/Security experience, worked with 2 top ISPs in the nation mostly in their federal Confidential .
Initiate, review, update and resolve trouble tickets clearly and concisely. Interface with tier III engineers for fault investigation and resolution.
Diagnose and resolve confirmed faults within the IP Network. Report operational status to operations and corporate management. Develop, maintain, and enhance monitoring and reporting tools used by the Operations staff. Assist in the design of tools used by the Operations team; maintain a clear and concise activity log.
Ability and willingness to multitask and work in an often high pressure environment with deadlines.
Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self - motivated team player/builder.
Outstanding communication skills, able to work professionally and collaboratively with the government customer and other contract members of the project team. Strong work ethics, drive and ambition.
Ability to understand client issues and strategies. Imparts technical knowledge/expertise cross-organizationally to consistently exceed the client/customer needs.

TECHNICAL SKILLS:

Tools: Tivoli Netcool, Riverbed, Wire shark, TCP dump.

EXPERIENCE:

Sr. Network Engineer

Confidential

Responsibilities:

Troubleshoot and resolve issues with network infrastructure and/or components.
Install existing installations of network hardware and other components.
Evaluate and monitor health and performance of the network including hardware and management software.
Coordination of system maintenance, monitoring and installation of multiple WAN/LAN environments encompassing multiple specializations, platforms and technologies.
Track significant problems, monitors performance, and performs upgrades to network hardware and systems as required with the proper change control approvals.
Maintains documentation regarding network configurations, circuit information, procedures, and service records relating to network hardware and changes.
Represent customer requirements in tech exchanges with other DOD agencies.
Follows all Customer network security processes and procedures, ensures compliance with all Government policies.

Sr. Network Analyst

Confidential

Responsibilities:

Inspected and analyzed equipment/systems performance to determine maintenance and repair requirements.
Isolated and resolved end-to-end connectivity issues within Confidential router and Confidential circuit.
Coordinated of any required testing or dispatching among the site, vendor(s) and Confidential / LECs.
Performed configurations and define parameters for installation and testing of LAN / WAN / CSU / DSU’s, switches, routers, controllers, multiplexers and other related Cisco networking equipment.
Monitored alerts and work Trouble Tickets created and assigned by the Customer’s Confidential .
Assisted in managing escalations for high profile Government customer with critical Customer outages.
Adhered to company policies and standards, and follow company procedures and processes.
Performed advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Exercised sound judgment during the escalation of trouble tickets.
Responded to trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service
Performed advanced troubleshooting as the internal escalation point of contact for complex and persistent trouble tickets.

Sr. Operations Tech

Confidential

Responsibilities:

Performed the day-to-day monitoring, maintenance, and troubleshooting of a global access network.
Monitored and use various network management and monitoring tools, including Netcool to isolate and troubleshoot network outages. Identified, isolated and remotely troubleshot network faults for various switches, routers, telecommunications circuits, telecommunications equipment, and network cabling.
Coordinated with various Confidential ’s, customers, internal departments to ensure the timely escalation and resolution of network problems including hardware, software, and circuit failures.
Using Intas, and Confidential access to isolate problems on the customer's DS0, DS1 and DS3 circuits on the Frame Relay, ATM, VPN and IP Networks.
Solved complex problems by substantial evaluation, analysis and modification or adaptation of advanced techniques.

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