NOSC Specialist Engineer Resume

SUMMARY:

Certified Cisco Specialist, with extensive hands on experience supporting global Cisco and Confidential infrastructure for commercial firms, government agencies, school systems, libraries, hospitals, banks, financial institutions.
Proven capability to work under high stress environments while providing analysis, troubleshooting, and problem resolution for mission critical infrastructure.
Ability to effectively communicate highly technical subject matter to various audiences, both technical and non - technical.
Trained new candidates and colleagues on production procedures, engagement and workflow strategies, and practical solutions.

PROFESSIONAL EXPERIENCE:

Confidential

NOSC Specialist Engineer

Responsibilities:

Primarily supporting /troubleshooting/maintaining Confidential managed network services for federal agencies.
Experience troubleshooting IP routing and transport (DS1, issues)
Experience troubleshooting of Layer 2 and Routing Protocols (OSPF, and BGP)
Perform configuration, testing, and troubleshooting of IP network infrastructure.
Demonstrate the ability to work with customers to determine network requirements.
Performing change requests to the federal agencies infrastructure.

Confidential

NOC Shift Lead

Responsibilities:

Support over 400 companies networks, including in school, government, hospitals, banks, research environments in 24x7x365 environment.
Hands-on experience and troubleshooting with Cisco router/Switches/basic voice mail password reset/creation
Hands-On and troubleshooting experience Confidential .
Tier 2 supports for one of US largest carrier to troubleshooting / basic configure/change request Confidential NetVanta /Cisco Routing and switch.
Conduct conference calls that is involves all parties.
Handling/conduct shift turnover /Daily Operational Report to Upper Managements.
Weekend shift lead and oversee local trouble ticketing work load and advance customer support function, responds to issue escalations in an on call capacity after hours and on weekends.
Develop, train and coach NOC in both the technical and professional aspects, work with other group to develop troubleshooting document.
Prioritizing of multiple demanding events along with daily tasks.
Respond to and work with appropriate parties to capture information resulting from network, central sites, outages, slow downs, etc.
Notifications of all outages, planned maintenance, and RCAs to all interested parties internally and externally

Confidential

IT Support Specialist

Responsibilities:

Support Specialist for Discovery Confidential user community and discovery channel retail stores.
Support provided on the following OS environments; Microsoft 2000/XP and Macs Hardware support on the following systems; Confidential ’s PC’s, Laptops, registers and symbol scanners, network and local printers, and blackberry. Install and configure other Peripherals devices.
Provide support on Lotus Notes, databases and troubleshoot variety of issues related to Notes configuration.
Provide support on Network connectivity issues for the user community at Confidential .
Responsible for VPN connectivity/support for remote users traveling on business.
Experience with remote management and troubleshooting tools such as Microsoft SMS, dameware