SUMMARY:

• I am an experienced technology professional with exceptional IT knowledge.
• I have more than 10 years of hands - on experience, providing high level of customer support.
• I am a detail oriented Network Engineer with an emphasis on execution and end-user mindset.
• I have excellent communication and relationship building skills.
• I am a versatile team player with demonstrated ability to institute process oriented and analytical solutions, able to perform independently and meet deadlines in a timely and accurate manner. It's important for me to create an environment based on trust, open communication, creative thinking, and cohesive team effort.

SKILLS:

Networking (3 years), Palo Alto Firewall (2 years), Cisco Router/Switches, Firewall (2 years), Networks Support (3 years), Prime infrastructure 2.2, MS Windows (8 years), Lync (3 years), Solar Winds (3 year), Active Directory (5 years), SCCM (3 years)

SOFTWARE/HARDWARE PLATFORMS:

• Cisco ASA 5510/5550/5585 firewall, Cisco 2800-3900 Routers, Cisco catalyst access switches
• Confidential Next Generation PA200,500,3000 & 5000 series and Panorama Central Management v6-7
• Bradford network Sentry network
• Solar Winds Network Management Solution tool, Stealth Watch Network Security Monitoring tool and SDN
• Windows XP/7/8.1, 10 Mac OS, Linux
• Air-Watch Enterprise Mobil Management for IPhone & IPads Corporate Emails
• Active Directory, MS Exchange tools, Print Management Utility
• Cisco Any Connect, Juniper Network Client, Cisco VPN
• Knowledge in Network monitoring: Splunk and Network-traffic analysis: Wireshark
• Microsoft SMS/SCCM workstation client, software and patch deployment
• Service Now, Remedy Enterprise tracking trouble tickets systems
• SAS, Sales Force, Cash Pro Accelerator software, T Metrix, Symantec Endpoint Protection and Antivirus
• Proficient in all Network Protocols (TCP/IP, DNS, DHCP, HTTP, FTP, SSL, SSH, VPN, etc.)

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Network Data Security Implementation Engineer

Responsibilities:

• Support Palo Alto enterprise firewalls with Panorama Management Console
• Implement necessary/required changes on Firewall such as policy, rules and etc r
• Working on implementation F5 Management console
• Working on implementation Dell Run IQ
• Dailey support USA Wireless infrastructure, controllers and access point code upgrade
• Working on upgrading Trade Voice infrastructure (Wave)
• Working with application, technical teams to provide support for network infrastructure
• Responsible for Palo Alto hardware, include maintenance and licensing

Confidential, Freeport, ME

Palo Alto Security Engineer-Consultant

Responsibilities:

• Providing security and network support for Confidential head office as well as all remote branch offices
• Upgrading Panorama to latest version for optimizing performance
• Upgrading code on Palo Alto firewalls PA5050/3020 to meet company security policy
• Review, analyze and modify security rules to match company security.
• Analysis any unknown traffic for any vulnerability. The test also include performances testing over VPN’s
• Troubleshoot firewall rules to ensure security and while allowing authorized communications between systems. Assist and act as escalation point for Service Desk to troubleshoot and resolve potential security systems/ infrastructure related service issues and outages
• Analyzing IP Traffic and testing the stress level of multiple interfaces for traffic management.
• Network Infrastructure Support Engineer

Confidential, New York, NY

Network Infrastructure Support Engineer/ Security Operations Center (SOC) Analyst

Responsibilities:

• Providing network infrastructure support for Confidential New York Head office as well as 70+ remote branch offices (include network issues troubleshooting, adding new nodes to infrastructure, and any other network related issues)
• Support Panorama Centralized Management for Confidential PA-500, PA-200 and PA3060, to central manage the console, configure, maintain, monitor, and update firewall core, as well as back up configuration
• Responsible for multiple network technologies, project implementation, network maintenance, support, troubleshooting, root cause analysis, change management, and SLA maintenance
• Daily monitoring of network nodes in Solar Winds for any network outages, configure alerts, and schedule maintenance
• Manage Cisco nodes and troubleshoot layer1, layer2 and layer3 technologies in response to customer escalations
• Working with vendors such as Cisco, Citrix, Palo Alto, Verizon to troubleshoot issues
• Installed and configured Cisco routers 2800 for Confidential Remote office locations, including coordination with Verizon
• VLAN configurations and troubleshooting
• Involved in network administration, including firewalls, routers and switches, Spam appliances, SSL VPN appliances, Cisco brand and others
• Upgrade Cisco Routers, Switches and Firewall ( Confidential ) IOS to meet company security compliance
• Involved in day-to-day tasks such as vulnerability analysis and assessment, e-mail security, configuration management, data loss prevention (DLP), and intrusion prevention (IPS) monitoring and intrusion detection ( Confidential )

Confidential, New York, NY

Executive Desktop Support

Responsibilities:

• Provide support for C-Suite Executive level members of the firm and their Administrative Assistants. Served as a single point of contact to Executive Service professionals for communications and coordination of any technology issues and requests.
• Provide the team with a vision of the projects to motivate and inspire team members. Ensure that the team members have necessary education and training to effectively participate in the team activities
• As part of a team responsible for Windows XP to Windows 7, MS Office 2003 to 2010 and Office 365 projects migration for Executives as well as entire user community.
• Working closely with Server and Infrastructure team on major project in NYC head office.
• Responsible for creating, supporting and maintaining network printer queues in NYC head office. Also responsible for network printer hardware maintenance such as firmware upgrade, parts replacement, and life cycle management of obsolete hardware
• Working with vendors on resolving hardware, software, upgrade issues that can occur with non-standard applications the company is using, such as SAS, HP. Sales Force, T Metrix
• Using Active Directory tool to manage OUs; users account, user groups, computer groups, network printers, performed mail box size augmentation.
• Participate in daily reviews and evaluate Confidential & Confidential alerts (National Cyber Security and Communication Integration Center) and (United States Computer Emergency Reading Team). Determine if there is an exposure to Confidential users or network, and coordinate and recommend course of action and/ or strategies. Coordinate and provide training for new employees and Help Desk staff

Confidential, New York, NY

Support Specialist

Responsibilities:

• Duties included installation and support of firm computers and related equipment for 450+ employees
• Support customer with MS Office 2003-2007 and Lotus Notes for enterprise email
• Responsible for review, analysis, evaluation, consulting and implementation of new technology and services as a lead in support efforts
• Setting up. Implementing new telephone and Avaya system for customer in new office
• Setting up AV conference rooms for firm meeting
• Using Ghost for creating company base standard image and deploy it