SUMMARY:

• As a Network Engineer / Administrator with Confidential and Solar City, I am using Microsoft Azure, Cloud, Office 365 and other software to support the Network Operations Center.
• In support of US armed forces, NATO and Afghan Government, I designed and developed the FM electronic management system in with Microsoft SQL Server, built relationship between the Force Management Database (FMDB) and Electronic Payment System (EPS). Coordinate the electronic system transfer program from Confidential Assistant Forces ISAF HQ to Government of Afghanistan; successfully implement the transfer program which I saved millions of U.S. tax payer dollar and hundred thousand of work hours each year. The System was able to electronically manage the force management structure, human resources and payment for over 200K employee.

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential

• Install and support LANs, WANs, network segments, Internet, and intranet systems and maintain network hardware and software, Analyze and isolate issues, Monitor networks to ensure security and availability to specific users, Evaluate and modify system's performance, Maintain integrity of the network, server deployment, and security, Ensure network connectivity throughout NVCC LAN/WAN infrastructure is on par with technical considerations.
• Perform network address assignment, Assign routing protocols and routing table configuration, assign configuration of authentication and authorization of directory services, Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintain network servers such as file servers, VPN gateways, intrusion detection systems, Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Network Engineer

Confidential,MD

• Administer and manage network and VPN connectivity for ever expanding network.
• Responsible for the operational uptime of all SolarCity networks
• Educate the front - line helpdesk staff as well as being the final escalation point for any network technical issues
• Log all changes made to the network and infrastructure utilizing a change tracking system
• Recommend new designs and implement new systems. Results are measured by the effectiveness and efficiency of the product and the installation
• Troubleshoot systems when experiencing issues by identifying what the problem is and finding a resolution. Results are measured by not only resolving the issue, but also preventing it from occurring in the future
• Develop and maintain a multi-year network roadmap for SolarCity including cost and reliability estimates

IT Technical Support

Confidential, Phoenix,AZ

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products, Communicate and be able to translate their technical knowledge into actionable direction.
• Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.
• Perform first-level diagnosis and troubleshooting support to end-users and customers, provide support in accordance with established processes and document incidents and remedies and also escalate complex incidents to second-level support personnel.

Network Engineer

Confidential

• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Secures network system by establishing and enforcing policies; defining and monitoring access.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
• Reporting network operational status by gathering, prioritizing information; managing projects.

Network Administrator

Confidential

• Analyze, investigate, and troubleshoot network-related issues, Install and support LANs, wireless-LANs, WANs, network segments, Internet access, Assist with physical cabling of facilities as needed, Monitor networks to ensure security and availability to company resources and users.
• Upgrade firmware/ operating system software of routers, network switches and wireless access points as updates are available, Perform network address assignment, configuration, and maintenance, Make recommendations of hardware and software upgrades as-needed, Assist with development, implementation, monitoring, and continued improvement of network access and security policies.
• Ensure proper network design according to given standards, Call routing programming, Desktop phone provisioning and updating, Phone station administration, Core hardware monitoring and problem shooting, Virtual server administration, administrate of internal WatchGuard firewalls, Administration of internal Citrix NetScaler load balancers.

Information Technology Specialist

Confidential

• Over all responsible for IT department at NOC Network Operation Center, Develop and maintain strong vendor relationships for hardware, software, VOIP, data center and network services, Maintain support and maintenance contracts on all procured hardware and software, Provide reporting for ICT Information and communication Technology
• Develop and manage the Managed Services budget to include both operation and capital costs, Assist the Director of Managed Services in ensuring proper margins and product markups are being maintained on infrastructure and database services to ensure a profitable business model, ensure security practices all followed and maintained throughout all computing platforms and networks.
• Provide IT System training to internal staff across province offices, Diagnose and troubleshoot hardware performance issues, Plan hardware and software upgrades and maintenance
• Meet with internal department leaders to determine future strategy
• Detailed and methodical time accounting to ensure proper accountability of billable resources to the appropriate section / internal account code, Handle escalations from internal staff and provinces to escalate further as necessary, Research and test new technologies