SUMMARY:

• Results - oriented Customer Support representative with System Administrator experience supporting internal customers and IT teams.
• Proven excellent customer relationships, self-motivated and innovative thinker, consistently pursuing new challenges to stretch abilities, expands knowledge, and provide added value for the clients.
• Over 10 years of progressive and extensive leadership experience supporting VERITAS NetBackup.
• A recognized expert is assessing, architecting, implementing, developing, training, and troubleshooting the VERITAS NetBackup.
• Provide extensive knowledge of business trends within the Storage Management across multiple platforms.
• An expert in CA Workload Automation ( Confidential ), implements, manages and monitors the system and provides support to users.

AREAS OF EXPERTISE:

• VERITAS NetBackup Enterprise 5.1/6.0/6.5/7.1/7.6/7.7 CA Confidential Workload Automation 11.0/11.3
• Systems Administrator TCP/IP, IPX/SPX, DHCP, WINS, DNS
• Windows NT/2000/XP/2003/VISTA/7/10/2012 SAN, Disaster Recovery
• Internet Information Server, Active Directory Enterprise Messaging, DHCP, DNS, DFS
• Data Center supervision, Physical/VM Machines MS Office XP/2010/2016

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential

Responsibilities:

• Monitor the Service Desk queue for incoming Incident and Change orders and try to resolve them in a timely manner following the business SLA;
• Build Physical/VM servers as requested;
• Resolve users, systems issues;
• Server administration: Application installation, configuring, etc. Hardware troubleshooting;
• Active Directory management: Create, manage, remove groups and users, etc;
• DHCP management: Edit scope options, reservations etc;
• DFS management: Adding new servers to replication groups, adjusting target server, etc;
• DNS management: Managing records, create, modify, delete, etc;
• Manage folder and file permission;
• Exchange management: Mailbox creation, management, permissions, updates, etc;
• Contribute in the on-call rotation;
• Help with Datacenter equipment racking and cabling;
• Data Center supervision, including but not limited to server installation/removal, cabling (Fiber/Cat);
• Provide datacenter management on daily basis;

Administrator

Confidential

Responsibilities:

• Manage and monitor day to day activities on Confidential, notify job owners of the failures and work with the business to resolve the identified issues;
• Install Confidential client and deploy JILs to associated agent;
• Check for updates and apply the patches as required;
• Deploy JILs, force start, terminate jobs as requested by business;
• Modify/update internal Confidential calendar to reflect the MonthEnd/QuarterEnd changes;
• Create plan for Disaster Recovery;
• Work with internal and external auditors on quarterly basis to provide them with the list of users access and job definition;

Senior Backup Administrator

Confidential

Responsibilities:

• Plan, manage and participate in the diagnosis, design and deployment of storage related processes and technologies including storage, backup/recovery and data management in production and none-production Windows/UNIX/LINUX environment in daily basis;
• Implement and support all new hardware/software for storage management, including but not limited to Servers, Tape Libraries, and NBU 5000/5020/5230 Appliances storage device;
• Identify storage related business and technology requirements and validate that design results address them, notify appropriate personnel of occurred issues;
• Monitor and troubleshoot the backup/restore issues on 24/7 basis;
• Plan and implement of OPSCenter with the reporting tools for upper level management and audit group
• Work with IT Security team on plan with data security and integrity check;
• Perform daily media management for off-site and in-house;
• Create backup policies for multiple platforms applications and databases;
• Create and distribute daily/weekly/monthly/quarterly report of the backups/restores;
• Install, configure NetBackup client agents on servers and add them to the appropriate policies;
• Create, implement and test Disaster Recovery plan and Encryption plan;
• Identify opportunities to provide added value through evaluating new storage solutions and providing recommendation for long term project plans through a combination of technical, operational and organizational initiatives;
• Work with Internal and External Auditors on quarterly and annual basis to provide reports and data integrity;

Storage Consultant

Confidential

Responsibilities:

• Acquired contracts with large and small companies to support BrightStor product;
• Served as BrightStor ARCserve/ Enterprise Backup Administrator;
• Implemented, supported, and troubleshot enterprise storage solution;
• Conducted Pre-installation enterprise assessment storage solutions;
• Deployed, supported and maintained small companies network (wired /Wireless);

BrightStor Consultant

Confidential

Responsibilities:

• Performed Health Check of the implemented storage solutions;
• Implemented, Supported, Educated, and Troubleshot enterprise storage solutions at multiple client sites including Commercial and Federal/State Government;
• Pre-installation enterprise assessment storage solutions;

Technology Specialist

Confidential

Responsibilities:

• Improved end-to-end solutions working directly with high profile clients to resolve software problems and technical issues as an active member of Development, SWAT and Escalation team;
• Created and provided Best Practices Library for internal and external use;
• Conducted in-depth software solutions testing in multiple platforms and direct interacted with developers;
• Deployed, supported, and troubleshot enterprise storage solutions at multiple client sites including Commercial and Federal/State Government;
• Confidential Client Migration;