SUMMARY:

Seasoned Information Technology professional with diverse experience ranging from systems and infrastructure engineering to project management and IT direction. Adept in process improvement and balancing risk vs. productivity.

SKILLS:

• Project Management
• I.T. Management
• Microsoft Windows Server (all versions up to 2012)
• Microsoft Hyper - V and System Center Virtual Machine Manager ( Confidential )
• Active Directory Management
• Server builds and management
• Microsoft Exchange 2003, 2010, and 2013
• Router, Switch, and Firewall configuration ( Confidential, SonicWall, and HP)
• Confidential (VERITAS) Backup Exec for Windows Servers and Netbackup, VEEAM, and Dell V-Ranger
• Enterprise Antivirus Management
• Image deployment management
• Virtualization technologies (Hyper-V and VMWare)
• WMI and PowerShell Scripting
• Mac OS X
• JIRA, Confluence, and other Atlassian cloud products
• Shavlik Protect patch management system
• Slack

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Sr. Systems Administrator

Responsibilities:

• Implemented Slack deployment across organization using SSO
• Managed VMs using VMware Confidential v5.5
• Increased capacity of VMware Confidential by adding storage and hosts to the infrastructure
• PowerShell scripting for backup notifications and other tasks as needed
• Researched and implemented deployment (pricing / timeline) strategy to replace all desktop solutions with portable computing solutions
• Deployed and managed: patching solution (Shavlik) to manage OS and third party patches; content filtering; standardized email signature solution across the organization
• JIRA, Confluence, and Atlassian administration
• Managed cloud-based storage solutions for the organization
• Web content filtering using Confidential Firesight and OpenDNS.
• Trained junior staff on best practices and procedures
• Participated in on-call duty rotation.

Confidential, Jacksonville, FL

Windows Systems Administrator

Responsibilities:

• Facilitated transition of Windows infrastructure support from contracted provided to internal resources.
• Coordinated and participated in information sharing sessions between newly on boarded team and current contract support.
• Assumed project management role for identifying servers needing upgrade to Windows Server 2008. Engaged stakeholders and server owners to determine update plans and readiness.
• Independently assumed role of patch management coordinator and data backup coordinator.

Confidential, Jacksonville, FL

Service Delivery Manager

Responsibilities:

• Managed the Service Transition team and the Request For Service ( Confidential ) work portfolio for the Americas Region.
• Assigned activation requests to team members, responded to client inquires, and was the primary escalation point for the region.
• Owned and managed the server lifecycle transition from build to activation, acted as liaison to application teams at time of asset handover, and managed the hand over process to the operations teams for full production support.
• Guided application teams through server access, application deployment, security remediation, operational checks, and disaster recovery failover tests as prerequisites to activation.
• Ensured that the applications teams successfully deployed their application, and the environment met all of the operational guidelines for security, patching, and Business Continuity Planning ( Confidential ) standards.

Confidential, Saint Augustine, FL

Field Engineer

Responsibilities:

• Analyzed, tested, and provided solutions for customer applications and issues related to hardware and software used with Confidential Toughbook products and services.
• Analyzed customer requirements to recommend most appropriate Confidential business solutions.
• Served as escalation point for service and Confidential in resolving customer problems when escalated to ensure timely resolution.
• Assisted in pre and post sales situations with on-site technical assistance as required. Provided training on new products to Sales, Service, and end-users as required.
• Provided technical assistance to support end-users, Confidential, HQ Engineering, and 3rd parties as needed.
• Collaborated closely with Sales team on leads, pre-installs, site surveys, and emergency support issues.
• Assisted sales teams by providing support on specification, configuration, compatibility and functionality matters related to the PSCNA products (Toughbook Laptop and Toughpad Tablet product line).
• Possessed solid understanding of common computer operating systems (i.e. Windows, Linux, Android, etc.), and the ability to troubleshoot accordingly.

Confidential, Jacksonville, FL

Network Engineer

Responsibilities:

• Support 100+ servers in a Microsoft ADS environment with a Confidential network infrastructure.
• Perform network backups. Maintained various Confidential routers and switches. Managed Confidential Toughbook Arbitrator 360° Security Video System.
• Created, deployed, and administered various servers by way of Microsoft System Center Virtual Machine Manager ( Confidential ) and Hyper-V Server.
• Team member on upgrade to Microsoft Exchange 2010 (from 2003).
• Deployed agency wide networked printer and scanner solution.
• Managed enterprise-level APC Confidential solution and facilitated efforts to upgrade batteries and battery cabinets.
• Participated in on-call rotation to promptly respond to network issues and outages as needed.

Confidential, Jacksonville, FL

Windows Systems Administrator

Responsibilities:

• Performed functions such as analyzing, coordinating with resolution of customer impacted system / servers problems.
• Monitored, maintained, and managed the daily operation of server environments - both physical and virtual platforms.
• Performed server maintenance including but not limited to tuning, capacity planning and forecasting, monitoring server alerts, working with the engineering team to assist in change control implementation.
• Repaired faulty Exchange 2003 database with minimal data loss.
• Participated in production implementation planning, scheduling, development of associated implementation processes, and Infrastructure configuration standards including revision control.
• Helped define support requirements, evaluate, test, document, and support hardware and software related utilities such as server and network management tools.
• Responsible for: technical guidance and mentoring to less senior employees; superior service problem solving and troubleshooting skills in multiple technical areas.
• Provided exceptional customer service, communication skills, and technical writing skills for cooperative solution creation with peer and other technology groups.
• Worked independently with minimal management supervision.
• Designed and maintained documentation and standards for efficient and consistent service delivery.

Confidential, St. Augustine, FL

I.T. Specialist

Responsibilities:

• Deployment of Microsoft Windows Server 2003 Small Business.
• Migrated users from workgroup environment to new domain-based solution.
• Serviced other clients’ I.T. needs via on-site visits.

Confidential, Jacksonville, FL

Network Engineer / Systems Administrator

Responsibilities:

• Administered and maintained IT network solutions (Microsoft Windows / Fedora Linux).
• Managed Anti-Virus solution, Network backups, Microsoft Exchange 2003 server, and Active Directory.
• Researched network solutions and recommended network upgrades and solutions.
• Trained helpdesk staff on best practices of Active Directory and Windows environment.
• Resolved several Confidential issues, thus optimizing network infrastructure and Exchange environment.
• Serviced all IT requests in lieu of technicians on assignment at branch locations.

Confidential, Jacksonville, FL

Systems Administrator

Responsibilities:

• Oversaw and maintained multi-site WAN\LAN environment accessing several servers using Microsoft Windows Servers. Managed company’s information technology infrastructure. Instrumental in implementing and managing Active Directory.
• Webmaster for company website and intranet site.
• Established Active Directory domain and migrated users from Windows workgroup.
• Implemented and deployed Microsoft Exchange 2003 and migrated users from Windows mail.
• Implemented and maintained data backup strategy; consisting of daily, weekly, and monthly system backups, and yearly archives ( Confidential Backup Exec).
• Implemented and administrated several information technology solutions such as Sonicwall network security devices
• Managed all company purchased hardware, software, and associated licenses; including all switches, routers, phones, and printers on network.
• Maintained inventory databases of all network and field equipment.
• Installed and configured new workstations and servers on network.
• Performed routine maintenance and repairs on all workstations, servers, and other networked equipment.
• Coordinated with company directors to collect information or knowledge within the company, and make them openly available for company use (Knowledge Management).
• Consistently received overall superior evaluations.