Systems Engineer Resume Richmond, VA - Hire IT People

OBJECTIVE:

Seeking a technical position in an environment which encourages and supports career growth that will lead me through the milestones to a leadership position.

SUMMARY:

9+ years of technical service experience in the IT industry
Possess MCP, MCSA, MCSE, CompTIA Security + certifications as an asset
Proficient in desktop hardware/software and network communication protocols
Excellent customer service skills and verbal/written communication skills

TECHNICAL COMPETENCIES:

Windows XP/7/10, Windows Server 2003/2008/2012 , MS Exchange Server 2007/2010/2013 , Apple iOS, Android OS and Blackberry 10
MS Office 2007/2010/2013 , Office 365/2016, Skype for Business, AirWatch, Active Directory, SCCM, Exchange Management Console, OneDrive, BMC Remedy, BMC Track - It, DameWare, HP Asset Manager, ConnectWise, LabTech, VPN, Citrix XenApp & XenDesktop, LANDesk Management, VMWare, TeamViewer and Lotus Notes

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, Richmond, VA

Responsibilities:

In charge for the network documentation of the 18 acre property setting the groundwork for a refresh project to swap out 30 Cisco switches with Avaya PoE switches and VoIP phone system
Installed, configured, maintained and managed all Wireless Access Points on the campus
Provided end-user support on Dell laptops and desktops with Windows 7 and XP platforms kaléo Pharmaceuticals, Richmond VA
End user support including imaging, application deployment, patching and remote control on HP Laptops, MacBooks, iPhones and iPads
Onboarded and supported 100+ employees to the kaléo salesforce with laptops and iPads in preparation for the release of the company’s new Confidential approved drug, Auvi-Q
Maintained SLA’s as defined in operational service agreements with vendors and clients

Desktop Support Analyst

Confidential

Responsibilities:

A part of Digital Workplace Services, Premier Support for Enterprise Anti-Money Laundering/Anti-Terrorist Funding department as well as Executive Support to the SVP Chief AML Officer
Provided network end-user support for 500+ AML employees using Dell Laptops/Desktops on Windows 7 platform as well as managing escalations through Remedy in support of the business
Coordinated with Technology Development & Enterprise Infrastructure teams as well as external vendors which included CompuCom and SoftChoice for end user support of hardware and software
End user support for Desktop Management including imaging, application deployment and remote control for back office and branch computers, as well as enterprise activation and support of Blackberry devices

Desktop Support Specialist

Confidential

Responsibilities:

Provided on-site and remote access support to over forty Toronto area companies and organizations
Demonstrated a solid understanding in network troubleshooting and diagnosing of technical challenges
Managed SLA’s with detailed work summary in trouble tickets for desktop management services
Active Directory 2003/2008/2012 and Exchange Server 2007/2010/2013 administration
Responsible for monthly maintenance tasks such as patching and updates on all servers and desktops
Managed vendor relations with Microsoft, VMWare, Cisco, Citrix and Dell

Desktop Support Specialist

Confidential, Sparks, MD

Responsibilities:

Multisite end user support across fourteen States for over 900 employees as well as Executive Support at corporate headquarters in Maryland
Supported Dell Laptop/Desktop/Tablet on Windows 7 operating systems and application support
Hardware/software implementation, installation, and configuration
Active Directory 2008, file system administration, Exchange, telephony and Microsoft Lync administration
Responsible for initiation, dispatch, escalation and resolution tracking through BMC Track-It
Improved the overall employee satisfaction rating by 25% for the IT department; through excellence in customer service and technical support

Desktop Support Engineer

Confidential, Owings Mills, MD

Responsibilities:

Supported 4 million external clients and over 5000+ internal employees with 800+ software and hardware products, including proprietary applications and commercial software
Collaborated with technical support personnel to resolve hardware and software related issues
Raised procurement requisitions and tracked order statuses
Maintained Knowledge Base

Lead Engineer

Confidential, Charlotte, NC

Responsibilities:

Supervised and managed resources on Confidential Data Collection Project for Confidential in the Washington
Responsible for coordination and execution on deliverables defined in the Project Scope

Lead Engineer

Confidential, Roswell, GA

Responsibilities:

Managed technical resources for Bank of America server/workstation hardware refresh project
Windows XP to Windows 7 operating system refresh for branch workstations as well as Confidential
Responsible for data eradication of customer information on all hard drives and servers

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Systems Engineer Resume

Richmond, VA

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