SUMMARY:

Analytical and self motivated Systems Administrator with extensive experience in Microsoft Windows and VMware ESX server platforms. Works transparently with leadership as well as departmental champions to develop secure, efficient, and sustainable solutions to maximize system uptime. Strengths include a results oriented focus, with technical tenacity, a sense of ownership, and an attention to detail as well as effective collaboration and communication.

TECHNICAL SKILLS:

Server Operating Systems: Extensive experience in Windows 2000 - 2012 R2 Active Directory as well as VMware ESX 3.5 - 5.5.1

Application Server Support: Personally responsible for administration of LYNC, Exchange, Hansoft, Confluence, Citrix CAG and NetScalers, SharePoint/Project, CommVault, ManageEngine AD Audit and AD Manage, Great Plains, MDT, RightFax FoIP, NetMotion VPN, HP Insight Manager, Baxter-Sigma, QS1 Pharmacy, SQL, SalesLogix, Klienrock, ProSystems, Symantec Endpoint Protection, CPR+, Backup Exec and NetBackup, ShoreTel, ArcServe, InnoculateIT, CCH, PerForce, RSA, WSUS, Iron Mountain Data Defense and Connected Backup, as well as MacIntosh OSX integration into AD.

Hardware Installation and Configuration: Cisco UCS, Dell PowerEdge, HP Proliant, NetApp FAS, EMC Celerra Symmetrix and VNX, ShoreTel VoIP, InfoBlox, Nokia/Checkpoint, Extreme Networks, APC, Belden, Tripp-Lite, Leviton, and Hubbell punchdown blocks, Exabyte and HP Ultrium LTO drives.

EMPLOYMENT HISTORY:

Confidential, Altamonte Springs, FL

Systems Administrator

Responsibilities:

• Supported Active Directory domain, and 3 sites including ShoreTel VoIP phone system. Tier 2 and 3 escalations with application, hardware, and service providers.
• Developed desktop imaging solution as well as disk disposal according to project requirements and industry best practices, and implemented with rapid cadence to meet business needs.
• Identify and remediate power issues for multiple racks and buildings. Work directly with contractors to ensure installations meet business requirements.
• Rebuild and reconfigure print queues and devices for stable operations, for product shipments. Build new server and assist in implementing new Spiceworks HelpDesk solution.
• Identify, troubleshoot and remediate ShoreTel Communicator outages with local and toll - free service providers, and Outlook free/busy and FIPS.

Confidential, Maitland, Florida

Senior Systems Administrator

Responsibilities:

• Supported 4 domains, and 4 sites including production, corporate, and software development systems. Primary senior systems administrator of corporate and development domains, troubleshoot Lync 2013 voice and QOS issues, as well as support Exchange 2013 updates to accommodate business and legal requirements.
• Developed desktop virtualization solutions according to project requirements and industry best practices, and implemented with rapid cadence to meet business needs.
• Participated in weekly On - Call rotation and served as primary escalation point for all deployments, urgent outages, and updates.
• Lead Mac OSX integration with Active Directory into multiple domains.
• Built and updated VMware ESXi 5.5.1 hosts with iSCSI storage on EMC VNX5200 SAN.
• Implemented and hardened Code Collaborator, GitHub, Android Studio, and Xamarin installations.
• Built, scanned, and remediated vulnerabilities in Server 2012 R2 and ESXi systems using Tenable Nessus penetration tests, and added port exceptions in Palo Alto firewalls.
• Deployed monthly packages and certificates to IIS 8 web farm masters and verified replication to secondary servers. Checked MSMQ message queues and redirected as necessary.
• Maintained uniform security and application deployments across OS and device platforms utilizing Absolute Manage.
• System Center Configuration Manager 2012 application and package deployments for Splunk 6.2.2, QuickBooks and Great Plains.

Confidential, Florida

LAN Administrator

Responsibilities:

• Supported a 4 hospital, and 67 site domain with over 15,000 employees in a 24/7/365 minimal downtime patient care focused environment.
• Upgraded SharePoint and Project Server 2007 to 2010. Redesigned Libraries, Collections, Archives, PWA, crawl schedules, and databases for improved performance eliminating 60 second load times.
• Deployed and maintained HP Insight Manager for 275 HP Proliant servers, enclosures, and blades. Utilizing SNMP and MIB hardware monitoring for alerts across all hospitals, units and floors. Deployed HP Version Control Manager to update BIOS, drivers and compatibility testing.
• Proposed, designed and built out a new secure AD and network for compliance with PCI audits, and remediate security vulnerabilities using best practices.
• Maintain a sense of ownership throughout problem resolution processes, to ensure completed hand - offs and follow-ups with appropriate urgency. Built effective relationships across silos of responsibility, to provide knowledge transfers and bridge skill-set gaps.
• Work directly with hiring managers to develop teams. Interview candidates for new desktop technician, helpdesk, and contractor positions. Train new employees for multi-site hospital environment.
• Write and edit departmental procedures for new systems and update old procedures, updated documentation annually and provide audit reports. Develop Disaster Recovery runbook as well as Business Continuity plan. Participate in Hurricane team drills.

Confidential, Downingtown, PA

Systems Analyst

Responsibilities:

• Support 500 employees across North America and Europe for applications, Windows Server 2008 R2, as well as VMware ESX 3.5 Infrastructure.
• Develop and implement application solutions, prepare budgets, specify and order hardware and software to address critical business operations.
• Training for new technicians and contractors. Write and update departmental procedures. Provide quarterly SOX evidence and compliance testing as required.
• Provision Change Management requests with workflow approvals, and root - cause analysis for emergencies changes.
• Build and deploy client images and develop lifecycle management system from procurement to responsible disposal methods.

Confidential, Philadelphia, PA

Information Systems Team Leader

Responsibilities:

• IS Team Leader of eleven Helpdesk technicians supporting 17 offices in a 30 million dollar a year operation while achieving the highest level of Helpdesk client satisfaction.
• Completing all projects on or before deadlines.
• Temporarily acting as IS Manager during CIO deployment to Operation Desert Freedom.

Confidential, Berwyn, PA

Network Support Technician

Responsibilities:

• Install Cat 5e and 6 network cabling, hubs, switches and routers. Build desktop systems Windows 95 and NT server.