PROFESSIONAL SUMMARY:

• A creative IT support professional who provides support in all areas of information technology and has extensive knowledge and experience in managing and configuring networks / information systems, trouble - shooting and implementing IT solutions that create a more efficient and competitive organization.
• He has demonstrated professional proficiency in systematic and comprehensive troubleshooting, as well as being a self-motivated and directed, dependable, adaptive and creative-thinking team player, capable of strategizing, organizing, coordinating, managing and executing multiple projects in a high-pressure environment.
• He possesses excellent oral and written communication skills and has more than 8 years of customer focused, diverse industry experience.

TECHNICAL SKILLS:

• Microsoft Windows (XP, Vista, 7, 8, 10)
• Mac OS X
• Unix
• Active Directory, Windows Server, Exchange Server experience
• DNS, DHCP, WINS, TCP/IP, SNMP, SMTP, RDP, RA
• LAN, WAN, WAP
• Symantec, McAfee, Bitdefender Anti-virus
• Blackberry Administration Service / Enterprise Server
• Proficient at information processing using commonly used software such as MS Office, Adobe Creative Suite
• Exceptional oral and written communication skills; both compelling and persuasive.
• Superb interpersonal relations with customers, co-workers and management.

WORK EXPERIENCE:

IT Instructor

Confidential, Trinidad, WI

Responsibilities:

• Instructed inmates in the Trinidad & Tobago Prison System that were due for early release, in Information Technology to help them prepare for life beyond incarceration.
• Planned lessons, administered and graded examinations.
• Prepared reports, met with and apprised supervisors and prison officials of academic performance and conduct.
• Monitored and maintained equipment in the computers labs used by the trainees.

Research Analyst

Confidential, Trinidad, WI

Responsibilities:

• Worked alongside an accomplished foreign diplomat, and Stakeholder Relations Manager at Confidential (Shell) Trinidad and Tobago to set-up, establish and manage the Trinidad and Tobago Extractive Industries Transparency Initiative ( Confidential ) Secretariat.
• Responsible for development, launch and management
• Managed the process for recruiting, hiring and training staff.
• Coordinated branding activities including logo design.
• Participated in monthly meetings with the heads of the oil and gas companies in Trinidad & Tobago including BP, Confidential (Shell), Repsol, Chevron Texaco, Atlantic LNG and others.
• Responsible for all activities associated with the Confidential Steering Committee meetings including but not limited to all activities in preparation for the meetings; all notes and minutes taken at the meetings and all activities and actions that need to be taken after the meetings.
• Participated in all planning, organizing, execution and effective management of activities associated with the Confidential Secretariat.

System Administrator

Confidential, Trinidad, WI

Responsibilities:

• Provided timely and effective IT support to the Confidential user community of about 150 users across 10 sites in a mixed OS environment in Trinidad & Tobago.
• Received and responded expediently to telephone calls, e-mail messages and visitors, reporting system malfunctions or networking services requests.
• Performed troubleshooting, repair, maintenance and upgrades of hardware, software, peripherals, operating systems, applications and various networking problems at various sites, in person and remotely, via telephone and remote desktop assistance tools in a very diverse, mixed administrative and healthcare environment.
• Updated, installed, configured and supported end users’ desktop/laptop hardware, peripheral equipment and software - including Office 2003/2007/2010 and a wide range of productivity applications.
• Supported related peripherals including personal computers, printers, monitors, storage devices, networking components Blackberries, printers, monitors, storage devices, networking components, audio visual equipment etc.
• Provided Active Directory services including the creation, modification, and deactivation of domain accounts. Created, modified, and deactivated shares, groups, and distribution lists. Assigned file shares and applicable permissions. Created modified, and deactivated print queues. Reset passwords and unlocked accounts. Added or removed permissions, created DL’s, groups, computers, and users etc.
• Performed firewall administration and support.
• Coordinated and monitored maintenance, inventory and repair services obtained through commercial vendors as required.
• Worked within established inventory processes to ensure accurate and efficient inventory.
• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Developed and produced user manuals for both end users and administrators of the Encom Pharmaceutical Information System and provided training to both groups.

IT Assistant

Confidential, Trinidad, WI

Responsibilities:

• Performed troubleshooting, repair, monitoring and maintenance of the National Security communication infrastructure across the country including communication tower sites, computer and network systems, mobile communication systems (AVL) installed in Ministry vehicles, generators etc.
• Worked closely with managers, technicians, operators and dispatchers to ensure proper operation of equipment.
• Maintained the Zone Controller, Console, ANI/ALI and Alias databases.
• Maintained and monitored inventory and parts usage.