System Administrator Resume

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

AREAS OF EXPERTISE:

Security Management - Active Directory - Windows Server 2008/2012 - Microsoft Exchange - Ports, Protocols and TCP/IP- SharePoint 2010 - Windows XP/Vista/7/8/10- MS Office 2007/2010/2013/2016 - Bomgar - Remedy-Windows 7/10 Migration - Networking- Project Management - Vendor Management - Office 365 - Cabling - Switches - VoIP - Remote Support - Virtual Machine - Airwatch - Mac - Blackberry

EXPERIENCE:

Confidential

System Administrator

Responsibilities:

Provide professional desk side support and system administrative support to 17 members of the US House of Representatives in their DC and District offices
Provide initial trouble shooting support of issues relating to Windows and Mac OS, laptops, desktops, Outlook, mobile devices, printers, and other computer equipment
Configure, deploy, reimage, maintain, and troubleshoot computer workstations
Windows 7/8.1 to Windows 10 migration
Configure mobile devices for Airwatch and Blackberry
Troubleshooting general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.
Process tickets through phone, email, and ticketing software
Create accounts, deactivate accounts, password resets, grant read/write permissions to Outlook, folders, files, and Share Drive via Active Directory

Confidential

Tier 1 Support

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 700 non-technical personnel
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Manage Windows 8 and Windows 7 workstations
Ensure that Remedy/Spiceworks tickets are resolved and completed to the client’s satisfaction
Active Directory - Account creation, Password resets, Group policies
Develop client SharePoint Foundation 2010 sites and provide support as needed
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system
PC refresh and migration XP to Windows 7 and 8
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging, fax and desk side
Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage Network accounts to include granting access to secured file shares
Manage bench IT inventory
Provide configuration and SharePoint administration support
Coordinate and support VTC/Audio conferences
Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connection
Update ticketing system to reflect work in progress or completed

Confidential, New Carrollton, MD-

Summer Intern

Responsibilities:

Compiling the Quarterly OP Review
Completing two communication projects on new Confidential procedures
Assisting with several Confidential / Confidential projects
Creating a webpage for a new program

Confidential, Bethesda, MD

Receptionist

Responsibilities:

Answered and directed calls
Passport Checks
Organized logs for faxes, PVS and Washington Express
Processed OAP requests
Ticket Receipts

Confidential, Washington, DC

Seasonal Sales Associate

Responsibilities:

Assisted customers with their purchases
Merchandising
Upkeep of the floor
Stocking

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship