Network and Security Operation Center Specialist Engineer Resume Ashburn, VA - Hire IT People

SUMMARY:

Certified Cisco Specialist, with extensive hands on experience supporting global Cisco and Nortel infrastructure for commercial firms, government agencies, school systems, libraries, hospitals, banks, financial institutions.
Proven capability to work under high stress environments while providing analysis, troubleshooting, and problem resolution for mission critical infrastructure.
Ability to effectively communicate highly technical subject matter to various audiences, both technical and non - technical.
Trained new candidates and colleagues on production procedures, engagement and workflow strategies, and practical solutions.

EXPERIENCES:

Confidential

Network and Security Operation Center Specialist Engineer, Ashburn, VA

Responsibilities:

Primarily supporting /troubleshooting/maintaining Confidential managed network services for federal agencies.
Experience troubleshooting IP routing and transport (DS1 issues), Routing Protocols (OSPF, and BGP), STP, and Virtual LAN’s.
Perform configuration, testing, and troubleshooting and maintenance, upgrade and deployment activities at support f ederal of IP network infrastructure and solve mission-critical problems.
Cooperate DISA circuit testing with DISA NOC, vendors and internal teams.
Floor Coach, create knowledge base documentation.

Technologies/Tools: Cisco Routers, switches, Juniper (SRX, SSG), IDS, ArcSight, CounterACT, ITS, ETMS, NMT and eHealth. Basic UNIX knowledge.

Confidential

NOC Shift Lead, Greenbelt, MD

Responsibilities:

Support over 400 companies networks, including in school, government, hospitals, banks, research environments in 24x7x365 environment.
Hands-on experience and troubleshooting with Cisco router/Switches/basic voice mail password reset/creation
Hands-On and troubleshooting experience Nortel PBX.
Tier 2 supports for one of US largest carrier to troubleshooting / basic configure/change request ADTRAN NetVanta /Cisco Routing and switch.
Conduct conference calls that is involves all parties (clients, TELCO, Cisco TAC, Engineer and NOC).
Handling/conduct shift turnover /Daily Operational Report to Upper Managements.
Weekend shift lead and oversee local trouble ticketing work load and advance customer support function, responds to issue escalations in an on call capacity after hours and on weekends.
Develop, train and coach NOC in both the technical and professional aspects, work with other group to develop troubleshooting document.
Prioritizing of multiple demanding events along with daily tasks.
Respond to and work with appropriate parties to capture information resulting from network, central sites, outages, slow downs, etc.
Notifications of all outages, planned maintenance, and RCAs to all interested parties internally and externally
Floor Coach, create knowledge base documentation.

Tools: NetCool, what's up Gold.

Confidential

IT Support Specialist, Silver Spring, MD

Responsibilities:

Support Specialist for Discovery Confidential user community and discovery channel retail stores.
Support provided on the following OS environments; Microsoft 2000/XP and Macs Hardware support on the following systems; Mac’s PC’s, Laptops, registers and symbol scanners, network and local printers, and blackberry.
Install and configure other Peripherals devices.
Provide support on Lotus Notes, databases and troubleshoot variety of issues related to Notes configuration.
Provide support on Network connectivity issues for the user community at Confidential .
Responsible for VPN connectivity/support for remote users traveling on business.
Experience with remote management and troubleshooting tools such as Microsoft SMS, dameware
Floor Coach, create knowledge base documentation.