PROFESSIONAL SUMMARY:

• Above 13 years of experience in managing IT Operations spanning: System/Server Administration, Technical Support, IT Hardware & Networking Operations in the domain of Windows and VMware Technologies.
• Skillful in planning, designing and implementing the Windows, VMware and Cloud Infrastructure.
• Strong exposure in installation & configuration of server’s, maintenance & troubleshooting server’s issues in multi - site environment.
• Strong knowledge of TCP/IP protocol suite, virtual networks & Cloud computing concepts.
• Addressing issues related to Windows, VMware vSphere Infrastructure, AWSadministration & operations environment.
• Extensive experience in the area of Virtualization with VMware vSphere, ESXi 4.1/5.0/ 5.5/6.0 servers, vCenter server 4.0/4.1/5.0/5.5 and vCenter Converter, Virtual Desktop Infrastructure (VDI), Update Manager, DRS, HA, vSphere Replicator, vCloud director,Site Recovery Manager (SRM).
• Creating, configuring clusters with enabling HA, DRS and configure DRS rules.
• Strong Experience in vNetwork concepts - vSwitch and dvSwitch
• Experience in deploying Virtual Machines (VM’s) through Templates, Converting Physical to Virtual (P2V) and Virtual to Virtual (V2V) machines using VMware convertor.
• Providing AWS solutions for client projects, collaborating all AWS services (EC2, RDS, EMR, S3, VPC, IAM), System monitoring on available AWS monitoring tools (Cloudwatch) dashboard, alarms, and (Cloudtrail) historical event tracking.
• Knowledge and experience on Zerto replication, Veeam backup.
• Experience on Dell EMC ScaleIO infrastructure.
• Experienced in building ESXi hosts on bare metal Cisco UCS blades.
• Experience in implementing Disaster Recovery for Production Environments.
• Good experience on NFS and SAN fiber channel storage and troubleshooting, knowledge on iSCSI storage.
• Proficient in Windows 2003/08/12 servers and also upgrade of 2003 servers to 2008 servers and 2012 servers as per the versions used like standard and enterprise upgrade and active directory administration.
• Experienced in supporting HP, Dell, IBM, Cisco UCS and VCE vBlock hardware.
• Experienced in upgrading the Firmware on different kinds of Hardware.
• Handling number of changes / RFCs as requested by the customer and those created pro-actively related to Windows, VMware, HA, DRS, FT, vMotion, Storage vMotion, vCloud, Hardware, Patches.
• Experienced in raising critical changes and creating RA (Risk Analysis) documents, templates, documents for standard changes like patching, hardware changes, creating back out plan, reviewing the changes raised by team members, conducting risk review meetings, attending CAB and implementing changes.
• Skills in conducting various training sessions for enhancing the performance of team members and quality of service.
• Good experience on performing knowledge Transfer (KT) for newly added devices & technologies.
• Good knowledge on ITIL process.

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, RHEL

Windows Technologies: ActiveDirectory, Group Policies, DNS, DHCP, ClusterDFS, IIS, TS.

VMware Virtualization: VMware vCenter4.0, 5.0, 5.5, 6.0, ESX / ESXi 4.0, 5.0, 5.5, 6.0 vSphere 4.0, 5.0, 5.5, 6.0Cloud VMware vCloud Director 5.5, AWS

Hardware: HP, Dell, IBM, Cisco UCS and VCE vBlock

Ticketing tools: Remedy, HP Service Manager / HPSM, Infopacc

AntiVirus: McAfee, Symantec.

ERP: MapicsSyteline 7, Mfgpro, SAP 4.6B

PROFESSIONAL EXPERIENCE:

Confidential, NC

Lead Administrator - VMware & Window

Responsibilities:

• Managing remotelyover 600 Windows Servers (Virtual & Physical) and providing L3 support for Windows & VMware related issues.
• DNS, DHCP, Cluster, IIS, TS, VMware related - HA, DRS, vMotion.
• Attending CAB, Service Review Meetings.
• Managing changes as requested by the customer.
• Managing ESX, ESXi hosts with VCenter Server and looking into day-to-day activities.
• Performing Snapshots, Cloning, Cold Migrations and Hot Migrations.
• Providing KT to new joiners.
• Supervising the provisioning of new servers, installation and maintenance; provisioning new VM’s, imaging; handling other daily routines.
• Identifying the root causes of high priority calls which are re-occurring or having no permanent resolution, which in turns work under a problem record.
• Extending support to subordinates to complete their task effectively and taking interviews for L1, L2 teams.
• Rendering extensive technical support to project teams in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance.
• Resolving customer escalations for all technical & non-technical issues; following cases to ensure that they are closed well in time with the right resolution and customer satisfaction.
• Heading service delivery functions; ensuring end-to-end ownership of incidents/ service requests / regular reports. Meeting deadlines and turnaround Time without compromising quality norms and adhering to SLA.
• Handling incident management for all incidents reported and developing management information for incidents
• Coordinating internal & external staff to ensure that incidents are resolved prior to breach of service level targets.

Lead Administrator

Confidential

Responsibilities:

• Installation & Configuration of ESXi host and vSphere 5, 6 environments, upgrading ESXi 5 host to ESXi 5.5, 6.0
• Managing over 6000+ Servers (Virtual & Physical) and providing L3 support for Windows & VMware related issues.
• Managing and troubleshooting ESX, ESXi hosts with vCenter Server, vCloud Director and looking into day-to-day activities & Coordinating with VMware vendor to troubleshoot complex issues.
• Trouble shooting AD, DNS, DHCP, Cluster, IIS, TS, VMware related - HA, DRS, vMotion issues.
• Performing Snapshots, Cloning, Cold Migrations and Hot Migrations.
• Driver and Firmware up gradation.
• Trouble shooting Cisco USC, VCE vBlock issues and working with vendor to fix complex issues.
• Implementing Disaster Recovery for Production Environments.
• Attending CAB, Service Review Meetings.
• Managing changes as requested by the customer.
• Providing KT to new joiners.
• Supervising the provisioning of new servers, installation and maintenance; provisioning new VM’s, imaging; handling other daily routines.
• Identifying the root causes of high priority calls which are re-occurring or having no permanent resolution, which in turns work under a problem record.
• Extending support to subordinates to complete their task effectively and taking interviews for L1, L2 teams.
• Rendering extensive technical support to project teams in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance.
• Resolving customer escalations for all technical & non-technical issues; following cases to ensure that they are closed well in time with the right resolution and customer satisfaction.
• Heading service delivery functions; ensuring end-to-end ownership of incidents/ service requests / regular reports. Meeting deadlines and turnaround Time without compromising quality norms and adhering to SLA.
• Handling incident management for all incidents reported and developing management information for incidents
• Coordinating internal & external staff to ensure that incidents are resolved prior to breach of service level targets.

Confidential

Senior Systems Engineer

Responsibilities:

• Managing Remote of over 3000 Windows Servers (Virtual & Physical) and providing L3 support for Windows & VMware related issues.
• Installing new hardware with ESX 4.0, adding it into vCenter cluster & configuring Vlans, HA, FT along with troubleshooting issues pertaining to it.
• Troubleshooting VMware vReplicator issues.
• Assigning LUNs to ESXi hosts and creating Datastores. Migrating VM t through vMotion and Storage VMotion.
• Configurations of Virtual Switches and port groups. Working on P2V and V2V conversions by using VMware Convertor.
• Adding resources to the VM and extending the resources to the VM’s.
• Managing and troubleshooting ESX, ESXi hosts with VCenter Server and looking into day-to-day activities.
• Trouble shooting DNS, DHCP, Cluster, IIS, TS, McAfee ePO,.
• Managing and troubleshooting the issues related Active Directory Users and Groups.
• Managing and rebuilding performance counters.
• DR tests execution.
• Managing and troubleshooting the backups, and backup devices.
• Coordinating with vendors to fix critical OS related issue and Hardware issues.
• Attending CAB, Risk review, TRB & Service Review Meetings.
• Managing changes as requested by the customer.
• Performing Snapshots, Cloning, Migrations.
• Providing KT to new joiners.
• Identifying the root causes of high priority calls which are re-occurring or having no permanent resolution, which in turns work under a problem record.
• Serving as a single point of contact for all escalations & issues for three critical clients.
• Extending support to subordinates to complete their task effectively and taking interviews for L1, L2, L3 teams.
• Resolving customer escalations for all technical & non-technical issues; following cases to ensure that they are closed well in time with the right resolution and customer satisfaction.
• Supervising the provisioning of new servers, installation and maintenance; provisioning new VM’s, imaging, performing systems backups, restore procedures; handling other daily routines.
• Heading service delivery functions; ensuring end-to-end ownership of incidents/ service requests / regular reports. Meeting deadlines and turnaround Time without compromising quality norms and adhering to SLA.
• Coordinating internal & external staff to ensure that incidents are resolved prior to breach of service level targets.

Confidential

System Administrator

Responsibilities:

• Providing remote infrastructure L2/L3 support for Wintel & VMware environment 24x7.
• Performing Remote Administration through RDP, VNC, Dameware, PCAnyware and VMware.
• Working closely with Incidents, Service requests & Changes and ensure the support level adhere to the SLA andCompliance with ITIL process.
• Providing timely resolution of all alerts and user incidents that are generated via ticketing tool.
• Managing existing ESX or ESXi hosts with vCenter Server.
• Installation, Configuration and Troubleshooting Windows based network with 2000/ OS on various H/W platforms as per Client standards in Active Directory Environment.
• Remotely managing and maintaining around 1000+ servers in an Organization with DNS, DHCP, IIS, VMware, ePO, FrontPage 2002 Server Extensions and AD Services.
• Resolving complex technical issues pertaining to any Microsoft application(s) and any AD related.
• Disk Quota Implementation through Quota Management Server, Creating Shared Folders and applying permissions to the shares.
• Maintaining and managing File Servers, Print Servers, McAfee, VMware Virtual Center and Sophos Antivirus software.
• Configuring Group policy and assigning to OU’s, modifying group policies according to the requirement.
• Security patches analyzing and updating using WSUS.
• Coordinating with onsite engineers and vendors to trouble shoot hardware issues.
• Backup and Restoration through Windows NTbackup, Legato Networker.

Confidential

Sr. System Administrator

Responsibilities:

• Setting up environment for Development and Testing team
• Installation, Configuration and Troubleshooting of Windows based network with and Exchange server 2003 on HP Proliant ML110, ML 150 Servers.
• Maintaining Postmaster Mail Server, MS SQL 2000 and 2005 Server.
• Maintaining and managing of DC’s, DNS, WINS, DHCP and IIS sever.
• Implemented RAID 0 / 1 / 5, NetworkBridge, IIS 6.0, FTP Server, Roaming Profile and VPN.
• Norton Ghost deployment for clients
• Maintaining Backups at regular intervals for Servers as well as Clients machines.
• Configuring the win proxy Server.
• Maintaining File Server, Print Server, Confidential Corporate Edition Ver.10.0 and CISCO Router 1721, ZYXEL 128 plus.
• Troubleshooting the connectivity issues related to local and remote networks (LANs / WANs).
• Maintaining and administering network peripherals like - printers, hubs, switches, routers and the connectivity of same devices on the network.
• Trouble shooting the working environment if any problems persist with respect to hardware and software and providing all types of support in installation of software and hardware in the network.
• Troubleshooting Hardware and Software problems with Servers, Laptops, Desktops and Printers
• Vendor coordination for different issues.