IT Services Specialist III Resume

PROFESSIONAL EXPERIENCE

Confidential

IT Services Specialist III

Responsibilities:

Observe Curam system in operation and gather and analyze information about each of the parts of component problems, using resources such as Splunk and Jira.
Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
Perform validation and testing of models to ensure adequacy and reformulate models as necessary.
Interpret or evaluate test results in accordance with applicable codes, standards, specifications, or procedures.
Resolve complex system issues related to members eligibility including system of record, un - handled server, incorrect or missing coverage and manually applied coverage.

Confidential

Technical Support Specialist

Responsibilities:

Walked customers through install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.

Confidential

Customer Service Technician

Responsibilities:

Document help desk requests and resolutions.
Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
Request support from technical service centers when remote troubleshooting procedures fail to solve installation or maintenance problems.
Adjust or modify equipment to enhance equipment performance or to respond to customer requests.

Confidential

Cytologic Technology Officer

Responsibilities:

Provide telephone support related to networking or connectivity issues.
Maintain logs of network activity.
Back up network data.
Configure security settings or access permissions for groups or individuals.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with department procedures.