SUMMARY:

• Highly Coveted Blend of Strong Client Relations and Senior - Level Technical Proficiency18 years of IT management experience with profoundly astute problem solving abilities with a focus in establishing highly effective efficiency measures.
• Proven ability to lead high-performance teams and projects through large-scale impacting mission-critical process improvements.
• Skilled at analyzing requirements and translating software needs into comprehensive strategy, road map, and implementation plans.
• Consistently promoted strong relationships with internal/external parties, vendors, and partner organizations.
• Aligned physical resources to attack technology issues with a sense of priority, urgency, precision, and service.
• Proven track record of ensuring continuous delivery of IT services through oversight of service level agreements and monitoring of IT systems performance.

CORE COMPETENCIES:

• Systems Architecture/Design/Integration
• Cloud Platform and Infrastructure
• Cloud Technologies
• Data Migration
• Virtualization
• Identity Management
• ITIL | SLAs
• Office 365
• Vendor Relations
• IT Strategic Planning/Project Management
• Capacity Planning
• Database Design/Administration
• IT Security Disaster Recovery/BCP
• Networking
• Telecom
• Azure AD
• Azure Hybrid Environments
• AWS to Azure DNS Migration

TECHNICAL SKILLS:

Operating Systems: Windows (3.1, 95, 98, ME, XP, Vista, NT, 2000, 2003, 2008, 2012, 2016, Server Core and Nano Server.

Hardware: (Ethernet Switches, Bridges, Routers, Gateways, Servers, Hubs, IBM Blade servers, RSA keys, PBX, Bio-Metric Card readers, Video/Sound Cards, PDAs, and Blackberry’s)

Protocols: (TCP/IP, DNS, DHCP, ATM, WINS, FTP, IPSec, IIS, Kerberos, SMB 3.0, ARP, UDP, NetBIOS, NetBEUI, IPX/SPX, MS-CHAP, MD5-CHAP, Telnet, RADIUS, EAP, PAP, LDAP, L2TP, RAS, SMTP, OSPF, HTTP, POP3, PPTP)

Application Software: Microsoft Office (95, 97, 2000, 2007 XP and Vista), Office 365. Lync, WSUS, GroupWise, Heat, Adobe Acrobat, EA, Simple Sync, Policy Patrol, HBSS, ePO, KMS, VAMT, JCCS, HOLD, Sage500, Fabmaster, IPS, Cognos, TM1, Hot Sheets, SCOM, SCCM, Theatre Management Gateway, FIM, Tivoli, Cisco Mars, Super Scan, MBSA, Arc sight, Foundstone Tools, Nessus, Safeguard, Cisco Security Agent, Hyena, PeopleSoft, Service Desk, Service Center, ILO, On Demand, McAfee Virus Scan, MMS Compass, Enterprise Administrator, Ascend, SMS, MOM, ASI, Actiview, Remedy, P2K, Premiere, RMS+, Dameware, VMWare Virtual Center, VMware View, VSphere, PcoIP, ESX, ESXi servers, GSX client servers, IBM Director Console, Rapid Deployment Manager, Nagios, CMITS, Symantec System Center Console, SCSM 2012, Hyper-V, Orchestrator, Stellent, Big Brother/Hobbit, Patch link, Big Fix, VERITAS Netbackup, Enterprise Administrator and Cluster Server, Avamar, Celera, Storage Foundation, SanSurfer, Polyserve, Biztalk, Recuitmax, Crystal Reports, Microsoft Azure, DLP, VShell, XenApp, Cluster Administrator, Azure, Azure AD connect, Sync with Windows Server AD, Recruitmax, Cisco Jabber, Webex, Hyper-V, Virtual Machine Manager, Server Manager, Cisco Secure ACS, McAfee IPS, Quest Migration Manager, Cloud Computing, Azure, Cloud applications and platforms, AWS Route 53, Azure DNS Migration

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Infrastructure Engineer

Responsibilities:

• Design and implement a new enterprise infrastructure patching process.
• Develop and author documentation, balancing the needs of the business and security concerns.
• Used SCCM to create new collection and software distribution points.
• Worked successfully with business teams to understand their applications in detail and mitigate risks; led team to develop business plan for patching in each division, application, and team.
• Engineer level control of Azure management cloud portal. Creation of groups and access within the Azure portal.
• Creation of Hybrid Active Directory forest in the cloud and physical Data Center sites.
• Management of Office 365 in Azure.
• Developed original PowerShell scripts to automate previously manually-executed steps.
• Created an enterprise template to resolve communication, technical and process issues with Azure, Microsoft Cloud, and the physical infrastructure located in multiple sites.
• Created new enterprise process to place new servers in AD security groups and remove when decommissioned.

Confidential, Tampa, FL

Principle Software Engineer

Responsibilities:

• Served as the Principle Engineer for migration of 5000 Servers, eight domains, and inter and intra-migrations simultaneously.
• Served as Lead Engineer to resolve all connectivity, GPO, and Active Directory complications related with the target and/or source domains throughout the migration.
• Used Quest Migration Manager to move AD objects and user accounts to the new domain.
• Built original documentation of processes and procedures as they were adapted or required; provided documentation and training laboratories tor Tier 1 and Tier 2 migration technologies.

Confidential, St. Petersburg, FL

Systems Architect

Responsibilities:

• Designed, engineered, and architected a new domain created by a billion dollar start up to be disentangled from the Jabil domain and rebuilt in new environment consisting of Confidential in eight countries.
• As the top Systems Architect for the project, lead the global technical teams to finalize the agreed upon hardware set up in the Data Centers.
• Rack and stack implementation plan for the hardware on all systems. Created the BOMs, ordered hardware, Data Center blade design and set up, provided architectural and administrative documentation to the teams at each Data Center.
• Engineered approvals and provide architect solution of new installations of SharePoint 2013, SCCM 2012, SQL2012, VMware 5.5, AD 2012, Citrix 7.5 farm, Cisco secure ACS, ePO, IPS, FDE, FIM, Cognos, TM1, SAP, Nagios, and the other 68 applications SME’s system plans and recommendations.
• Built and Used ILO’s to build 2012 R2 Servers, install drivers remotely and troubleshoot issues in each of the 10 new Data Centers.
• Used Quest Migration Manager 8.1 to move AD objects and user accounts to the new domain.

Confidential, Pinellas Park, FL

Senior Engineer, System Center

Responsibilities:

• Designed, engineered, and architected a System Center 2012 in a mixed Hyper-V/VMware environment based on leveraging ITIL processes to automate and stabilize clients’ IIS websites and it SaaS/IAAS business needs.
• Designed and architected a monitoring and management solution utilizing SCOM 2012 R2.
• Performed upgrades of Orchestrator from 2012 SPI to the 2012 R2 version.
• Designed and architected the in corporation of Systems Center 2012 into Virtual Machine Manager and Hyper-V.
• Worked with DevOps developers to resolve issues with IIS and .Net framework roll outs and updates.

Confidential, Tampa, FL

Senior Engineer, IT Experts

Responsibilities:

• Designed, engineered, and architected a System Center Service Catalog 2012 in a global multi-domain environment based on leveraging a cloud environment and ITIL processes to automate and empower owners.
• Engineered a monitoring solution for Exchange 2010 and Citrix XenApp and Presentation Server on the enterprise.
• Engineered a monitoring solution for Active Directory, DNS, Solar Winds, websites, and Confidential on the enterprise.
• Designed, engineered, and architected the implementation of SCOM 2007 in a global multi-domain environment.
• Designed, engineered, and architected the implementation of service ticket automation using Orchestrator connector to SCOM.
• Designed a GPO exception that mitigated the Domain Controller’s logs filling up in the enterprise environment.

Confidential, Tampa, FL

ASI Change Manager / Team Lead

Responsibilities:

• Responsible for the technical details of the Changes/Maintenance Actions/Authorized Service Interruptions that the Server Team executed across the Enterprise.
• Worked with numerous teams and disciplines including, NetworkSAN, VMware, Database, Web, IA and application teams to ensure safety, integrity and the process of the change was appropriately monitored.
• Accountable for presenting the technical details and background of the modification to management.
• Developed, implemented and educated staff on the new SOP for Changes/MX’s/ASI’s on the enterprise.

Senior Engineer / Availability Team Lead

Confidential

Responsibilities:

• Provided leadership for an eight-technician Tier II and III responsible for maintaining the availability of all the networks, servers, and applications across multiple countries.
• Implemented upgrades to multiple servers to multiple enterprise-wide applications.
• Led an eight-technician Tier II and III team to migrate seven legacy domains into seven new domains.
• Moved the Data Center into a new building. Led build out of the Data Canter from bare concrete to completion.
• Designed and implemented the new monitoring and management solution for the enterprise.
• Used SCOM 2007 in the old domain and the new domain.
• Accountable to lead and provide technical expertise to all outage responses across the enterprise.
• Immediately developed solutions with the DevOps teams to previous unidentified problems.
• Led the team that implemented Forefront Identity Management (FIM) across multiple locations and countries.
• Worked on successful mitigation or multiple issues with FIM blocking traffic to the Exchange Bridgehead Servers.
• Created and developed a library containing the policies, process and procedures to maintain the new seven domain environment across multiple global locations.
• Engineered and implemented a solution in the Policy Patrol application to resolve the Exchange email security classifications being applied appropriately, mitigating an issue that violated several DISA regulations and caused daily email outages to users.
• Led the DevOps team that implemented the upgrade of IIS 6.0 to IIS 7.0 across multiple locations and countries.
• Upgrade of VMware VSphere version. Led the technical team that installed VMware View connecting the installation of 5,000 virtual desktops. Was responsible for all the technology for monitoring, troubleshooting and administering the VMware View and VMware VSphere environment.
• Migrated all the Servers and application in a Hyper-V environment/Domain into the new VSphere domain.
• Led the team that assisted in the implementation and the upgrade of Exchange 2003 to 2010 across multiple locations and countries
• Managed the team that assisted in the implementation the upgrade of 800+ Windows 2003 Servers to Windows 2008 R2.
• Led and coordinated all technical interviews of potential candidates for the Server team.
• Engineered and implemented a new architecture in the Simple Sync enterprise wide application to resolve the Exchange GAL updating incorrectly across multiple sites and domains; this LDAP-based solution mitigated an issue that left thousands of customers without email.
• Created a system to track the domain authentication certificates expiration dates. This mitigated unforeseen outages when the certificate expired without notice.

Confidential, Kansas City, MO

Windows Server Administrator

Responsibilities:

• Assumed ownership and administration of the IBM Blade Server hardware and the IBM Director console to manage the 190+ servers. Successfully installed management modules and seven new chassis’ and seventy-six blades in the data center into a virtual environment to host multiple web sites and applications. Assisted in the EMC disk arrays set up of the SAN zoning and masking for the new domain.
• Directed the project team and technicians in implementing and updating the Anti-Virus definitions and clients on all 190+ Windows servers on four domains. Used the Symantec System Center Enterprise Console. Successful upgrade of the Console to the 10.1 version.
• Served as technician lead and project manager of a 562,000+ user Windows SharePoint Services environment as the Farm administrator using the Central Administrator 3.0. Accomplished a seamless upgrade to MOSS 2007 from MOSS 2003. Stood up a new SharePoint test environment and a new Index server for crawling the 610,000 accounts across three domains. Worked with DevOps teams to publish their apps to SharePoint,
• Led the technical team and project that successfully attached fourteen new SAN LUN’s to the VMware and the physical server schema. Performed virtualization and successful failover deployment of 12 SAN LUN’s on twelve different SAN arrays.
• Took ownership as project manager and enterprise administrator of four domains and the millions of Active Director Objects in multiple domains.

Confidential, Kansas City, MO

Wintel Platform Server Administrator

Responsibilities:

• Assumed ownership as technical lead of the millions of Active Directory objects and schema and objects for the entire enterprise.
• Established domain trusts, created new GPO’s and mitigated AD issues.
• Created AD authentication certificates in multiple domains.
• Administered virtual workstations and Servers for the entire enterprise.
• Used LDAP scripts to run queries on the Servers.
• Built an SMS server to administer application pushes, update the security patches needed on the network and domain.

Confidential, Kansas City, MO

Information Security Specialist

Responsibilities:

• Facilitated maintenance operations, performance planning and disk space management for network servers.
• Served as project Management and technical lead for network and security-related projects involving numerous dissimilar sites.
• Administered the Active Directory schema and its objects for the enterprise.
• Stood up an SMS server to manage application pushes, update the security patches on the network and domain.
• Built an Enterprise Exchange Server 2007. Migrated the mailboxes to the new server from Exchange 2000/2003 successfully.

Confidential, Kansas City, MO

Information Technology Specialist

Responsibilities:

• Took ownership as technical lead of Window Servers, Cisco Routers and firewall, network hardware and software.
• Provided on and off-site field technical leadership and project management for users, computers, and infrastructure deployed by Confidential .
• Functioned as project manager of multiple issues and projects involving many dissimilar sites and departments across multiple states.

Confidential, Kansas City, MO

Technical Support Analyst

Responsibilities:

• Led the team that developed a project plan to integrate the Local, Long Distance and Cellular divisions into a single corporation.
• Working with the DevOps team, oversaw the troubleshooting of 2,500 applications within a global network consisting of 77,000 employees and 10,000 servers.
• Supported MS Office products and web-based applications on desktops. Diagnosed and troubleshot connectivity issues concerning WAN/LAN network outages.
• Used SMS and MOM to administer application pushes, update the security patches and secure the network and domain. SME for Server Storage/Quota in the enterprise. Successfully led the Windows team in the integration of a final storage solution.