SKILLS:

Trained on Siemens Hi - com 300 and Hi-Path 4000 series administration, can perform all adds, moves, and changes on switch network. In 2006 gained Certifications on Siemens Switches. Also completed Brainbench.com ISDN courses. Highly proficient with All Microsoft office products, have had training in Excel, Visio, Access, Share point, Outlook and Word.

WORK EXPERIENCE:

Project Coordinator - MTS Administrator

Confidential, Monessen, PA

Responsibilities:

• Project Coordinator working closely sales, project management group and customer to maintain and track all new orders.
• Worked with billing, quoting, ordering, inventory, staging and product delivery also day to account activities.
• Dept. Manager of MTS, design and implement the material tracking system (barcoding) for internal movement of customer orders and products inside Monessen facility.
• Helped designed and managed customer portals for access into the material tacking system so the customer can now see daily status of work being performed.

Telecom Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Worked as an contracted Telecom Analyst for Education Management Corporation
• Maintained Cellular database inventory for Mobility Migration project.
• Created weekly carrier information to migrate over users.
• Handled trouble calls and basic help desk solutions for Cellular technologies.

Account Associate SizeWise

Confidential, Bridgeville, PA

Responsibilities:

• Provider customer delivery of Bariatric equip. to hospitals all over Pittsburgh Area.
• Cleaning and conducting preventative maintenance on medical equipment.
• Operating and maintaining a SizeWise box truck, Installing and/or removing medical equipment.
• Maintaining inventory tracking control records.
• Providing product education to hospital and healthcare facility contacts.
• Understand and follow the healthcare facilities’ policies and procedures.

Region Implementation Project Manager

Confidential, Pittsburgh, PA

Responsibilities:

• Provide telecom implementation engineering support including attending daily customer activations.
• Worked with both the Verizon technical group and customer equip vendor on activations of circuits.
• Have knowledge in the activation functions of 56k to 4.5 megabit circuits, also with the activation of voice grade T-1 and Confidential voice circuits, in addition to some router and Confidential knowledge.
• Experience in the functioning of different types of telecom; including T-1 service, ATM, Point to Point, frame relay, and Confidential service and some local.

Telecommunications Technical Support Specialist

Confidential, Pittsburgh, PA

Responsibilities:

• Management of all Telecommunications including billing and Daily tracking of all Telecommunications for Company.
• Processing a multitude of telecom billing services including wireless, frame, and voice service for all active facilities.
• Management of telecom spend, per quarter per inter-company department.
• Handled all trouble calls company wide, for Voice and Frame telecom issues.
• Management & set up of wireless communications networks including Blackberry’s and Blackberry Server, IP air cards, Cell phones and Mobile Radios.
• Creating reports on details of investigations on wireless and landline day to day usages.
• Trained on Siemens Hi-com 300 and Hi-Path 4000 series administration, can perform all adds, moves, and changes on switch network.
• Support for all communication on SCADA network for gas monitoring network.

Customer Account Executive

Confidential, Pittsburgh, PA

Responsibilities:

• Working with customers on billing issues, service questions, feature descriptions and product information.
• Handling a multitude of incoming calls covering a wide range of customer services and obtaining information for trouble or service requests.
• Correcting billing errors and other types of account discrepancies

Implementation Coordinator

Confidential, Pittsburgh, PA

Responsibilities:

• Had close relations with clients, had many onsite and tele-conference meetings with the clients to keep them up to date on all accounts activates and progressing, also to inform them of new product launches.
• Setting a up all post-sales information regarding order entry; provisioning; order tracking; moves, adds, changes, and disconnects ( Confidential ’s); as well as, order submission documentation and contact /escalation
• Have knowledge in the activation functions of 56k to 4.5 megabit circuits, also with the activation of voice grade T-1 and Confidential voice circuits, in addition to some router and Confidential knowledge.
• Experience in the functioning of different types of telecom; including T-1 service, ATM, Point to Point, frame relay, and Confidential service and some local.

Telecommunication Manager

Confidential, Norfolk, VA

Responsibilities:

• The management of all telecommunications for the company.
• Administration of all PBX system programming to multitask at particular sites; call routing tables, setting up calling queues, automatic call distribution and select types of call forwarding.
• Setting up all telecom dial tone providers for installation at all of the 50 plus offices and warehouses.
• Teaming with Confidential to negotiate all telecommunications contracts for the company.
• Implementing the Onyx PBX phones system and TIE info. Manager voice mail for all sites.
• Physically performing all of the troubleshooting and Confidential ’s in the Norfolk, VA offices; adds, moves & changes in Avaya, Nortel and Meridian Voice mails systems.Selected types of telecom for use in the company’s Wide Area Network; including data T-1 service, frame relay circuits, and Confidential services.