SUMMARY:

• 9+ years of IT experience in the implementation and support of System Engineer and Administration Tasks.
• Hands on Experience in Installing, Configuring & Troubleshooting vSphere 6.5/6.0/5.5/5.1/5.0/4.0, VMware Virtual Center 6.0/5.5/5.1/5.0/4.1/4.0 servers.
• Administering Microsoft Windows 2012/2008 R2/2003 Environments, Active Directory, DNS, DHCP, IIS and FTP.
• Installed & configured Windows 2008/2012 with Active Directory service. Responsible production support of Active directory (AD), GPO, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Experience in administrating, maintaining and troubleshooting NetApp FAS - series.
• Strong experience with management tools which includes On Command Unified Manager On Command balance and On Command insight.
• Played role as a VMware/Windows Admin to provide L3 support in a complex Environment.
• Performed system administration activities, security policies and monitored system performance both at software and hardware levels.
• Managed an environment with Windows Server 2012 R2, 2008 R2 and Windows Server 2003 servers, as well as Windows 7 Professional desktops and laptops.
• Experienced in configuring Windows Domain Controller and ADC 2003/2008/2012 Server.
• As an AD and Exchange Administrator I support the day-to-day management and service delivery to end users for messaging and Active Directory services. Installation and configuration of Exchange Server.
• Having sound knowledge in setting up the servers on different flavors of Linux like RedHat, Centos and Ubuntu.
• Implementation and Configuration of vRealize Operations Manager.
• Preparing project plans for VMware infrastructure upgrade as per the customer requirements and running a test run before the schedule.
• Implementation of VMware Site recovery manager and vRealize Automation center.
• Have experience and knowledge in creating Blueprints, publishing catalogs, creating and configuring VRO/workflows.
• Administered Active Directory and Group Policy in a 5000+ user environment.
• Worked in the area of Virtualization with VMware VSphere 5.1 and 6.0, ESXi 5.5,5.1, 5.0, 4.1, ESX 4.0 servers, vCenter server 2.5, 4.0, 5.0 and 5.1/6.0
• Extensive understanding of networking fundamentals and network security. Expertise in DHCP, WINS and DNS.
• Strong knowledge of TCP/IP protocol suite, virtual networking, wireless networks & Cloud computing Concepts.
• Experience with enterprise backup systems and disaster recovery operations; familiarity with SAN.
• Expertise with IP sub-netting, VLANs, Load Balancing, and High Availability (HA) architectures.
• Create virtual machines, install Operating Systems inside VM’s and installing VM tools and configuring these VM’s based on requirements.
• Implementation and after configuration maintenance of HA, DRS, FT and Resource pool.
• P2V conversion of Windows server using enterprise VMware converter and also installed the VMware tools on the virtual machines and V2V conversion.
• Expert level skills in migration of Virtual machines using VMotion and Storage VMotion.
• Creating Templates, Taking Snapshots, Cloning, Cold Migrations and Hot Migrations.
• Installation and configuration of vRealize Automation virtual appliance and vRealize Automation IaaS Web Server.
• Experience in configuring protection groups and recovery plans to protect Virtual machines and perform disaster recovery test.
• Experience in configuring storage while using FC and iSCSI topologies.
• Experience in designing and deploying Cisco UCS Manager, Cisco Fabric Interconnect and Chassis.
• Experience with Cisco B series blade servers, HP rack-mount and blade servers.
• Good experience in Dell, HP Blade Server and rack server hardware maintenance, like replacing failed drives, NIC cards, Memory Modules and HBA’s.
• Building VMWARE clusters for Production, Test and Development environments and enabling features like VMware HA, DRS, installing Powerpath to build a robust and redundant infrastructure.
• Extensive experience in working with the vMotion and Storage vMotion technology.
• Hands on experience on configuring and troubleshooting NetApp virtual Tape library and export tapes to NetApp filers.
• Knowledgeable in troubleshooting day to day SAN/NAS Storage and host related issues.
• Experience in working as a part of a highly cross-functional and global team.
• Self-motivated with a high degree of attention to detail, a good team player committed to results with sound leadership qualities.

TECHNICAL SKILLS:

Virtualization/Cloud: VMWare vSphere 4.1/5.0/5.1/5.5/6.0/6.5, VMware Realize Automation Center 6.0/7.0(VRA), vRealize Orchestrator (vRO) VMware Realize operation manager(VROPS), SRM, VMware VDI, Azure, Docker, Office 365, Vagrant and Amazon Web Services, PowerShell, Powercli

Server OS: Windows 2003/2008/2012 Server, Linux (Red Hat, Ubuntu & Centos).

Backup/Restore: Veeam Backup, Netbackup, Symantec, Windows Backup.

Server Services: Active Directory Services, DHCP, WSUS, File Server, Exchange 2010/2013 and DNS.

Servers Supported: HP Proliant, Dell Power Edge, IBM and CISCO UCS(VBlock).

Storage: Netapp 7 Mode, EMC VNX and Brocade switch.

Remote Tools: RDP, iLO/iDRAC/IMM/KVM, Vision App, VNC, RDP Manager, Cisco UCS Manager.

Ticketing System: Remedy, Service now and Capgemini Service Center.

Database: SQL Server 2005, 2008 & 2012.

Monitoring Tools: Solarwinds, Vcops and Nagios.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, North Carolina

System Engineer

Responsibilities:

• Build and configure new Windows Servers to include Clusters 2008 and 2012 OS deployments, Windows 2008 R2 and windows 2012 servers.
• Upgraded windows 2008 servers to 2012 and 2012 to 2016
• Analyzed and Implemented OS patches and hot fixes as well as other OS configurations and updates using Blade Logic Patch Management tool and upgrading windows server's service pack and security patches as per schedule.
• Involved in operational support of Active Directory, WINS, DNS, and AD enabled applications.
• Customized windows 2003/2008 servers in terms of Registry, Audit/Account/Security policy, patching to sustain Company Standard Operating Environment.
• Experience in administration, Deployment, Automation of configuration management tool such as Puppet, Chef and Ansible.
• Creating and managing user accounts and the groups in Active Directory users and computers.
• Used Disk Management Utility daily for file system creation and file system management.
• Installed and Configured ESXi and vSphere Suite including vCenter 6.0 using both embedded and external Platform Service Controllers (PSC).
• Build 200+ VMware vSphere hosts and added to new/existing VMware Clusters. vSphere6.0 configuration: vCenter 6.0, ESXi 6.0 cluster setup and configuring VMware vSphere Distributed services (vMotion; Storage vMotion; DRS; HA; FT).
• Written wrapper scripts to automate deployment of cookbooks on nodes and running the chef client on them in a Chef-Solo environment.
• Worked on deploying Puppet and Puppet dashboard.
• Performed P2V and V2V migrations using VMware Converter.
• SAN space allocation for ESXi server's host. Scanning and configuring LUN for ESXi server.
• Configuring and troubleshooting the virtual network. (Standard vSwitch & Distributed vSwitch, design network Load balancing). Have written scripts using Powershell, PowerCLI to deploy servers.
• Develop PowerShell scripts for automating deployments to various environments
• Deploy virtual machines from templates and allocate resources, Manage VM's using VMware virtual center and web access, Configurations of Virtual switched and network connections.
• Knowledge about the VMware Appliance software's. (ex. Thin stall, VDM, VMware Converter).
• Patch Management in ESX Servers & Windows Servers through update Manager.
• Installing companywide Symantec antivirus software.
• Administration of IIS and also RDP farm 2012.
• Installing CheckPoint Encryption Software across all the machine in the company
• Installing and working with HP and Dell Blades.
• Installed and configured alerts using Solar winds.
• Integration of 2 factor authentication for Citrix environment (RSA, and Symantec VIP).
• Worked with active directory and group policy in the company AD, DNS, DHCP on top of Windows 2012 R2 administration. Worked with Exchange 2010/2013 Administration, Microsoft Lync 2013 Administration.
• Manage and Administer Microsoft Exchange/Skype for Business server and Active Directory Infrastructure.
• SCOM and SCCM 2007 & 2012 Administration
• Experience with office 365 Global Admin Access generate the license of the users.
• Migrated user mailboxes from Exchange 2010 to Office 365.
• Troubleshot free/busy information between Office 365 and on premise users.
• Developed PowerShell script to create collection in SCCM 2012 during up-gradation of SCCM 2012 also developed script to install DP and secondary site server on server.
• Automation of weekly and monthly server reboot using PowerShell
• Tracking of tickets assigned to IT Support and distributing based on category.
• Public IP management for website external access by Natting.
• Content filtering, App rules and Gateway Antivirus using Firewalls
• Upgrade, monitor and maintain remote access Citrix farm running on Presentation Server
• Preventive Maintenance for Servers, Laptops Desktops to ensure no vulnerabilities/ Virus
• Configure protection groups and recovery plans to protect Virtual machines and perform disaster recovery test using Site Recovery Manager (SRM) in case of real disaster.
• Daily tasks included working with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix.
• Installing and configuring VMware vCloud Automation Center 6.0.
• Automating customized machine provisioning on various virtual and cloud platforms using vCAC.
• Installation and Configuration of vRealize Operations Manager.
• Manage access control, create operations policies, groups and applications in vROPS.
• Managing Cisco UCS blade servers and VBlock environment.
• Managing VM alarms and creating Resource pools accordingly for equal sharing where required and priority sharing according to the level of applications and nature of server.
• Building and Installing servers through Azure Resource Manager Templates or Azure Portal.
• Migrated the Azure CXP Tools to HTTPS based authentication using SSL encryption.
• Create and maintain VMS in Windows Azure using Azure Express Route
• Performance monitoring and fine tuning of ESXi Servers, Virtual Center Servers and Virtual Machines. Like Server Health status of CPU Processors, Memory, storage etc.
• Patch management and updating/upgrading ESX/ESXi servers, Virtual center servers and Virtual Machines Using Update Manager and manual upgrades.
• Complete management of Cisco B series blade servers using Cisco UCS Manager.
• Migrate Physical Servers to Virtual Server using VMware Converter (P2V Converter).
• Creation & Configuration of Virtual Switches, Ports, Port Groups and setting up layer 2 Security Policies for Virtual Networks.
• Creating templates from VM's, deploy VM's from templates and allocate resources.
• Troubleshooting issues relating to VMotion such as compatibility issues.
• Analyzing the VM-support logs for ESX servers and Virtual Center logs to diagnose the root cause for the problem and troubleshooting them.
• Experience in adding NFS storage and iSCSI storage to vSphere hosts.
• Managed Patching and worked on Firmware Updates for Blades and Enclosures.

Environment: vSphere 6.0/5.5/5.1, Windows Server 2003/2008/2012, Citrix, Power Shell, Windows, vCenter Server, SRM, vCAC, VRA, vCO, vRealize Operations Manager, Cisco UCS Servers, EMC VMAX, Microsoft SQL 2005 and 2008 servers, DNS, DHCP and Active directory.

Confidential, Los Gatos, California

System Administrator

Responsibilities:

• Analyse tickets, Problem management ticket progress and all CR provide details information to client on weekly infrastructure meeting.
• Represent ticket, Sev-1 & 2 issue details, and Change management details to client on weekly basis.
• Maintaining and troubleshoot windows servers’ windows 2003, 2008R2 and 2012 versions and configuring them for SolarWinds monitoring and Symantec Netbackup.
• Configuring HA/DRS related advanced configuration settings per VMware Best practices.
• Understanding of SAN and NAS concepts, snapshots, clustering and fail-over in the virtual environment.
• Provide Onsite Jumpstart to enable employees to manage their VMWare vSphere Infrastructure.
• Setup and configured various RAID 1 and RAID 5. Applied patches and upgrades to the servers.
• Update patches on Servers Working Experience with Active Directory Components (AD Users and Computers, DNS, DHCP and WINS.)
• Performed physical to virtual (P2V) migrations for approximately 500 physical servers utilizing VMware Converter.
• Backup administration using Symantec Backup Exec and Symantec NetBackup.
• Administration of VMware ESX and ESXi Servers on Dell PowerEdge servers.
• Played an important role in Creating Virtual Machines, cloning virtual machines, converting P2V VM-Provisioning taking Snapshots of virtual servers, HA, DRS, VMotion and Storage vMotion making sure that the datastores are not over provisioned within the DRS clusters.
• Used Puppet to automate Configuration management & Applications.
• Deployed puppet, puppet dashboard and puppetDB for configuration management to existing infrastructure.
• Installation and configuration of Windows servers 2008 R2, 2012, 2012R2 Virtual Machines in the ESXi host clusters for multiple vendors.
• Process Automation using scripting tools like batch, VB, PowerShell 3.0, 4.0, 5.0.
• PowerShell DSC 4.0,5.0 setup and configure pull server, creating custom resources, working with various system modules and configuration.
• Setup Azure Virtual Appliances (VMs) to meet security requirements as software based appliance functions (firewall, WAN optimization and intrusion detections)
• Office 365 Exchange Online Deployments, Migration and hybrid solutions.
• Microsoft Azure Classic and Azure Resource Manager.
• Perform Azure Cloud and On-premise network for backend communication.
• Experience monitoring message queue and performing Exchange backup and restore.
• Wrote PowerShell, Powercli scripts for various tasks with the in the datacenter.
• Coordination with Offshore and make sure all update pass timely.
• Provide all the required documents to Internal and external Audit team from Wintel side.
• Installing and Managing Virtual Centre 5.0,5.1 and 5.5.
• Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment. Datacenter maintenance like server labelling.
• Configuring, testing, validating, implementing and deploying of Microsoft Local Administrator Password Solution (LAPS) across client's Active Directory with GPOs.
• Provided technical direction to allow Active Directory on-Prem group to populate users through Ping Federated.
• Server decommissioning and return to the leaser. Make sure servers are falls audit compliance.
• Hardware maintenance, disk replacements for out of warranty servers.
• Datacenter hardware support - Check for Amber lights, Disks, RAMs, BladeCenters - power supplies, IO modules.
• Master Server Node list changes / update and provide to TCS management for billing.
• Follow up and make sure that that all the production servers are added to monitoring, backup & patching.
• Infrastructure support for application teams if needed.
• Troubleshooting issues with mailboxes, generic mailboxes, distribution lists, calendar and Conference rooms.
• Restoring the data using Symantec backup exec and TSM. Configured Net backup Client.
• Worked on Migration concepts like vMotion and cold migration.
• Configured VMware HA, VMware DRS in acquiring higher efficiency for VMware Infrastructure.
• Configuration of network printers. Creating Knowledge Base articles to help the team members.
• Perform P2V of the server as per server refreshment project.
• Publish application and provide access to users in Citrix server as requested. Xen Desktop Administration.
• Coordinating with various vendors for hardware related issues.
• Responsible for server migration with respect to various roles (DC, File/Print, Manufacturing Servers).
• Creating a test environment in VMware for Production Team to test their applications.
• Administered VMware Infrastructure - vSphere/vcenter environments from Development and Support to day to day maintenance; running over 70 ESX Hosts and 1000+ Virtual Machines.
• Performed custom reimages of computers from Windows XP to Windows 7 using SCCM build tool, executed Win 7 command prompts to backup, retrieve and restore data, and update group policy so as to ensure uncompromised asset utility. Manage the automation and configuration management of virtualization resources.
• Perform software and hardware upgrades & patching during and after hours.
• Provision, manage and upgrade of guest VMs and templates during and after hours.
• Troubleshooting VMware issues, monitoring & root cause analysis during and after hours.
• Troubleshot unsupported software, performed installations and configurations through collaborating with external vendors and internal teams to provide sustainable operational support for onsite hardware and software.
• Managed project reports and communications by analyzing and comparing system performance with set standards through conducting inspections to ensure smooth functioning of the technical framework, installed systems and devices.
• Remotely diagnosed, troubleshoot and recommended fixes on affected systems in addition to automating software application installs for local and remote users.

Environment: VMware ESX 5.5/5.1/6.0, Linux, Windows Server 2000/2003/2008 VMware Lab Manager, VMware converter, VMwareVsphere client, Fault tolerance, High Availability and Distributed resource scheduling. Bigfix, Service now, VMware Converter, vcenter, SCCM, Solar winds), Windows 2008/2012, Service Now for ticketing, Solar wind for monitoring.

Confidential, Silver Spring, Maryland

VMware, Windows System Administrator

Responsibilities:

• Administrating production servers/network infrastructure that includes Windows Administration of Domain Controllers, File and print Servers, POS servers, DNS, DHCP, WINS and ISA 2005 Servers and other Application Servers on Windows 2003/2008.
• Responsibilities include capacity planning, and implementation, hardware, OS, network and application level troubleshooting, domain/user account administration, scripting, system and network-level performance monitoring/tuning.
• Responsible for server deployments, which include application installations, operating system updates and security patches. Understanding of Windows Active Directory, DNS, DHCP, Windows Desktop and Remote Desktop.
• Experience in installing and configuring the Windows server update services (WSUS).
• Administration of Active Directory in Windows 2003/2008 environment. Managing Active Directory issues such as Logon Failures, Group policies, Account Lockouts, Network Connectivity, DNS and WINS Name Resolution, Authentication Problems, File and Printer Permissions etc. Installed and configured the apache tomcat web server.
• Experience in Installing and configuring the Antivirus Symantec Endpoint protection for administering updates and cleanup of a community of workstations. Installed WSUS and configured for patch deployment.
• Customizing the 2000/ 2003/2008/2012 servers in terms of Registry, Audit/Account/Security policy, patching, to sustain Citibank Standard Operating Environment.
• Patching all Windows servers and workstations with Confidential standards.
• Managing the servers through ESM, BMC, Tears and other Global tools for monitoring Severs.
• Providing Capacity Planning review for all the servers.
• PowerShell script for monitoring website availability.
• Working with VB and PowerShell Script Active Directory.
• Configuring backups on VERITAS Netbackup and perform backups and restorations
• Automating repetitive tasks via scripts. Provide documentation for all server changes, installations, and upgrades
• Analyze the project progress on weekly basis for all the projects handling.
• Arranging conference calls with clients to discuss the general issues.
• Involvement in the preparation and review of MIS, Service Delivery, RCSAs and Audits
• Involved in operational support of Active Directory, WINS, DNS, and AD enabled applications.
• Day-to-day maintenance of Unix servers and troubleshooting.
• Performed Red Hat Linux Kick start installations on Redhat 4.x/5.x
• Installation & Configuration of software packages in Redhat Linux using both yum and rpm installations.
• Troubleshooting Unix/Linux network and security related issues.
• Administration of GPOs, Domain Users and groups, and Computers on Active Directory 2003, 2008. Working with ISO Team on monitoring server health and fixing issues which on security vulnerable servers.
• Configured Terminal Server to access to the servers using Remote Desktop Protocol (RDP).
• Installed and configured VMWARE ESX virtual infrastructure and played key role to initiate path to virtualization.
• Created procedures to convert Physical environment to Virtual environment without compromising the end use experience.
• Creating new standards for VM’s which includes, installing patches, VMware tools, security tools and documented new standards.
• Participating with compliance team on updating process patches for Windows servers 2003, 2008 using WSUS.
• Resolving the day-to-day hardware and platform level incidents and requests through IT resource Management Tools such as HP Service Manager 9, Service Now.
• Configuring LAMP server environment for users on Ubuntu server and troubleshooting issues related to LAMP.
• Active Directory Administration & Management, Creating and managing Active Directory GPOs, Windows Infrastructure Design and Management, OS & Security Patch Deployment, Applications Deployment using Active Directory, Servers Security Management and User Policies.
• Responsible for various Virtual Machine related activities such as creating template for VMs, deploying VM from the template.

Environment: VMware ESX 5.5/5.1/6.0, Linux, Windows Server 2000/2003/2008, VMware converter, VMwareVsphere client, Fault tolerance, High Availability and Distributed resource scheduling.

Confidential, Rockville, Maryland

Jr. System Admin (Linux, VMware, Windows)

Responsibilities:

• Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planning and directing upgrades, and testing operations to ensure optimum system functionality.
• Installed and configured Migrated Exchange 2000 to 2003, Exchange client configuration using Microsoft Office Outlook. Installation and configuration of Linux/Windows on all servers.
• Remote Administration Windows servers through remote tools like VNC, TSC and ILO
• Installing and configuring Active Directory services, worked onCritical and Security Update Patch deployment
• Installing and Configuring Terminal Services
• Providing support for Desktop users Implementing Group Policy. Applying NTFS, Share Permissions.
• System monitoring and Status reporting (Performance monitoring and Disk Space Utilization. setting up performance bottleneck counters and alerts. Monitoring Disk IO, memory, Disk analysis)
• Assigning Disk Quotas and Special NTFS Permissions. Configuring Profiles for Domain Users
• Backup software installation, configuration and troubleshooting, worked with Security, firewalls.
• RAID implementation (mirroring of Hard Disks) Operating System based (Dynamic Disks in windows 2000) and
• Hardware based Array Devices. Monitoring Event Viewer and fixing up the errors.
• Provided design, implementation, administration and support of Windows 2000 Active Directory and Windows NT legacy domain.
• Installing and configuring Linux machines, package update using YUM and RPM, monitoring CPU utilization and disk space. Maintaining backups and job scheduling, implementing the CRON jobs.
• Managed the Help desk & Desktop Support team which supported.
• Install and configure the hardware agents on the ESX servers for Hardware monitoring and alerts.
• Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures.
• Contributed to defining policies and procedures including domain migration, server consolidation, multi-platform migration, disaster recovery, enterprise backups, and SMS server and provide capacity-planning, performance and exceptional problem-solving, general systems health reports such as up time log.
• Installing and configuring SAN for virtual environment. Have also used NetApp for storage, backup and restore of server’s data and VMS true image.

Environment: VMware ESX 5.1/5.0/4.0, VSphere 4.0, 5.0 Vcenter4.0. Windows Server, Exchange Server 2003, 2008 R2/2003, Windows 7/XP, Active Directory, HP Proliant DL and Blade Servers