SUMMARY:

• Skilled professional with over 10 years of experience in development and installation of operating system software, systems programming and modification of operating systems, performance analysis, database maintenance and management, security administration, and management of data storage with knowledge of Confidential security patches, updates, STIGs and remediation’s thru automated and manual means.
• Create packages and install necessary approved hot fixes and service packs using WSUS, Shavlik, and SCCM.
• Provide documentation and status reports on security incidents and patching compliance using SCCM.
• Created measures that protect and defend information and information systems by ensuring their availability, integrity, authentication, confidentiality, and non - repudiation by installing, configuring, and managing Encryption Protection, Device Control, and Anti Virus software
• Implement approved system changes based on IAVA notices
• Veeam Backup and Replication version 8 experience
• Experience with creating Virtual Servers using VMware9, Vsphere ESX Host 5.5 and Microsoft Server 2008/2012
• Experience with backing up Virtual Servers for a large scale Environment
• Experience with Offsite replication of Production environment to DR site

TECHNICAL SKILLS:

Windows NT, 2000, XP, Vista, Windows 7, Windows 8, MS Office, Adobe Acrobat, Apple, MS Windows Server 2003/2008MS-SQL Server 2008, Microsoft Exchange 2003, VMware Workstation 9.0, GroupWise, Group Policy, Active Directory, Novell, Citrix XenApp, Java, RSA SecurID, PCI Smart Cards, Credant, Symantec Encryption Protection and Device Control, FTK Viewer, BCWipe, DBAN,, Milestone Xprotect Smart Client 7.0, Dell, HP, IBM, Apple Macbook Pro, IPhone, Blackberry, Treo, IOS, Google Android, Blackberry Enterprise Server, Hummingbird DM, Bloomberg MDS, Altiris, Symantec Antivirus and Firewall, MacAfee Antivirus, Acronis Snap Deploy Management Console, Norton Ghost, HBSS (Host Based Security System), Shavlik, WSUS, SCCM, WHATS UP GOLD Server Monitor, Veeam Backup and Replication, Vsphere ESX

CAREER EXPERIENCE:

Confidential, Washington, DC

Computer Systems Analyst/VIP Support

Responsibilities:

• Responsible for Tier 3 level support troubleshooting all IT related issues for VIP personnel for classified and unclassified networks.
• Manage Active Directory user profiles, and responsible for creating, disabling, managing memberships, unlocking and resetting passwords.
• Administer and maintain Exchange mailboxes to include: mailbox creations, and increase/decrease mailbox storage limits.
• Troubleshot Server NetIQ monitoring alerts
• Reboot Servers and ensure all patches were successful applied
• Monitor Remedy queue for customer trouble tickets and resolve within the required metric standard. Document and report problems, while providing detailed status updates to management.

Confidential, Washington, DC

Principal Information Security Analyst/Cyber Security

Responsibilities:

• Daily duties include administration, installation, configuration, troubleshooting, and monitoring of firewalls, IP sensors and all cyber related core tools.
• Configure Intrusion detection and prevention systems (IDS, IPS).
• Configure and Administer Web Content monitoring systems (WebSense, Bluecoat, Solera, Opswat, Kcura).
• Configure, rack, and administer Encase forensic software
• Sets up administrator and service accounts.
• Experience with security tools from various vendors to include: Cisco, CheckPoint, McAfee, Symantec, ArcSight, BlueCoat, Encase, FireEye
• Experience in cyber security incident collection, analysis, and reporting process procedures
• Maintains or Develops documentation on new or existing systems.
• Experience with Windows, Linux, and Unix Operating Systems
• Experience with current cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks
• Makes recommendations to purchase hardware and software, coordinates installation, patching, and upgrades.
• Develops and monitors policies and standards for allocation related to the use of computing resources.
• Oversees implementation of testing strategies and documentation of results.
• Provides advice and training to end-users.
• Participates in special projects as required.
• Performs systems modeling, simulation, and analysis.
• Plans and directs upgrades of operating systems and designs systems enhancements.
• Identifies, analyzes, and resolves system problems.
• Provides system/equipment/specialized training and technical guidance.

Confidential, Washington, DC

Systems Engineer

Responsibilities:

• Maintain state of the art servers, service farm of over 600 virtual servers including successful work history on problem resolutions management
• Responsible for Nightly backup of Confidential over 600 Production and DR Servers via Veeam Software and 24 hour monitoring and configuring of backups
• Manage, Configure, Update and administer 2 Veeam Servers and configure proxies and Linux repositories for backups
• Provide status reports for Virtual Servers using Veeam One software
• Troubleshoot database issues related to patches applied to Database Servers
• View, configure, and troubleshoot Virtual Machines using VSphere Client 5.5
• Administer Red Hat Linux storage repositories configured for Veeam Backup and Replication
• Communication, risk assessments and documenting continuous risk based management, status reporting, customer satisfaction
• Responsible for Vulnerability patching of Confidential Microsoft Windows servers via Shavlik
• Provide Change request for patching to Confidential Change Control Board
• Provide Infrastructure Support for Application Servers: Administration & Configuration Management, Patch Management
• Impact analysis for new requirements and changes to existing requirements
• Technical architecting, systems administration and troubleshooting
• Monitor Server resource usage via Whatsup Gold
• Determining implementation options as well as provide recommendations and level of effort estimates
• Interface with both internal and external system stakeholders to resolve interface issues
• Work with the database administrator (DBA) to implement structural changes to the schema
• Application infrastructure support
• Requirements definition and analysis of commercial off-the-shelf/government off-the-shelf (COTS/GOTS) products to meet documented requirements
• Hands on technical expert to manage complex, sophisticated federal government websites which require development expertise maintenance expertise, and problem resolution expertise and be proactive to immediately address emergencies when websites are down
• Application development/software development design, production, maintenance, and software fixes
• Requirements definition and analysis of commercial off the shelf/government off the shelf (COTS/GOTS) products to meet documented requirements

Confidential

Senior Systems Administrator

Responsibilities:

• Manage and oversee a staff that provides 24/7 system administrator support on-site for Confidential and VIP customers
• Provide team leadership and mentorship to support personnel and staff
• Knowledge of security baselines
• Trusted Agent for PKI and Common Access Cards for Confidential
• Document and maintain maintenance records and perform follow-ups as required for routine preventive and demand maintenance for servers, workstations and peripherals.
• Implement approved system changes based on IAVA notices
• Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware
• Move users and computers between OUs using approved tools such as active directory
• Provide administrative maintenance on network and computer accounts
• Monitor all enterprise wide servers and services
• Create packages and install necessary approved hot fixes and service packs using WSUS, Shavlik, and SCCM
• Configure agents on computers to communicate with WSUS and/or SCCM for automatic patching
• Provide computer room housekeeping functions including scheduled and on-demand server enterprise backup and restore, system reboots, and system disk defrag
• Respond to Tier II desktop problems involving user accounts, passwords and access to data files
• Assist users with SharePoint by granting access to sites and helping to create sites for different divisions in the department
• Manage and update site content in SharePoint along with creating document libraries and lists
• Monitor the network health and welfare using What’s Up Gold and conduct first level fault isolation by using the designated server to determine if the problem is upstream of AOC networks or third party
• Install, configure, and deploy operating system software as required
• Analyze and diagnose system failures to determine their causes and make written recommendations for corrective action
• Test proposed procedures and operating system patches for correctness and compatibility with existing application software and procedures
• Provide technical support to establish effective operational procedures
• Proactively conduct security scans of workstations using tools such as Retina, Shavlik, and SCCM to ensure that workstations are patched to mitigate security vulnerabilities as directed by the Network Security Chief
• Ensure that machines are in compliance with HIPS and Antivirus agents using HBSS
• Modify security policies on groups/machines for troubleshooting purposes with HBSS
• Provide documentation and status reports on security incidents and patching compliance using SCCM
• Coordinate and perform operational activities for system administration functions for users and VIP customers to ensure problem resolution

Confidential, Washington, DC

Systems Security Administrator

Responsibilities:

• Function as System Administrator IT Specialist for the Litigation Security Group (LSG).
• Create and Administer Domain Controller, Symantec Encryption, Device Control and File Virtual Servers.
• Manage, maintain, and create user accounts, computer names, passwords and software installed.
• Approve security patches to be installed on Classified Laptops and Servers.
• Experience in computer evidence seizure, computer forensic analysis, and data recovery Computer network forensics using Encase and FTK toolkit Software
• Experience in mitigation of Classified Data Spillage using BCWipe software
• Create and Update a classified image for LSG stand-alone laptops and desktops in Accordance with DOJ Security Standards designed to protect the confidentiality, integrity, and availability of the system and its information.
• Install, Configure Symantec Encryption and Device Control on LSG Classified systems.
• Retrieve Classified evidence information from the computers of defendants in classified cases.
• Travel to Secured Classified Information Facilities (SCIF) around to country to patch and update classified computers.
• Create and manage files used and system logs of classified laptops.
• Give technical recommendations for hardware and software needs to network infrastructure.
• Technical POC for outside agency’s such as FBI, NSA, CIA, US Marshalls, Confidential, and Defense Attorney’s in regards to security and capabilities of DOJ classified laptops.
• Knowledge of security baselines, and CSAM reporting
• Update, configure, and troubleshot secure faxes and STE phones.
• Configure Cisco Xenapp software for VPN purposes for LSG Personnel to use while on travel
• Recover data from damaged or Government seized for evidence computer hard drives.
• Coordinated with Confidential compliance department to create a disaster recovery plan and data backup location.

Confidential

Senior Systems Administrator

Responsibilities:

• Provide Level 3 support to the AOC/ Confidential Division (700 customers and 1400 computers)
• Manage and oversee a staff that provides 24/7 system administrator support on-site for Confidential and VIP customers
• Provide team leadership and mentorship to support personnel and staff
• Trusted Agent for PKI and Common Access Cards for Confidential
• Document and maintain maintenance records and perform follow-ups as required for routine preventive and demand maintenance for servers, workstations and peripherals.
• Implement approved system changes based on IAVA notices
• Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware
• Move users and computers between OUs using approved tools such as active directory
• Provide administrative maintenance on network and computer accounts
• Monitor all enterprise wide servers and services
• Create packages and install necessary approved hot fixes and service packs using WSUS, Shavlik, and SCCM
• Configure agents on computers to communicate with WSUS and/or SCCM for automatic patching
• Provide computer room housekeeping functions including scheduled and on-demand server enterprise backup and restore, system reboots, and system disk defrag
• Respond to Tier II desktop problems involving user accounts, passwords and access to data files
• Assist users with SharePoint by granting access to sites and helping to create sites for different divisions in the department
• Manage and update site content in SharePoint along with creating document libraries and lists
• Monitor the network health and welfare using What’s Up Gold and conduct first level fault isolation by using the designated server to determine if the problem is upstream of AOC networks or third party
• Install, configure, and deploy operating system software as required
• Analyze and diagnose system failures to determine their causes and make written recommendations for corrective action
• Test proposed procedures and operating system patches for correctness and compatibility with existing application software and procedures
• Provide technical support to establish effective operational procedures
• Proactively conduct security scans of workstations using tools such as Retina, Shavlik, and SCCM to ensure that workstations are patched to mitigate security vulnerabilities as directed by the Network Security Chief
• Ensure that machines are in compliance with HIPS and Antivirus agents using HBSS
• Modify security policies on groups/machines for troubleshooting purposes with HBSS
• Provide documentation and status reports on security incidents and patching compliance using SCCM
• Coordinate and perform operational activities for system administration functions for users and VIP customers to ensure problem resolution