SUMMARY:

Accomplished IT Professional with over 20 years of leadership experience in 24/7 Corporate Data Center Operations Management applied in Retail including London and Japan, Warehouse Distribution, Manufacturing and Healthcare. A proven successful proactive track record of delivering cost effective IT solutions to business objectives.

SKILL HIGHLIGHTS:

• Project Execution
• Data Center Planning, Build out and Relocation
• System Performance Tuning
• Capacity Planning and Forecasting
• Business Continuity and Disaster Recovery
• Development/Operations(DevOps) Practices
• Security Auditing
• HIPAA Regulations & SOX Compliancy’s Audits
• Software Development Life Cycle Deployment(SDLC)
• Risk Assessment, Implementation, Enforcement
• Infrastructure/Facility Management
• Systems and Business Process Improvement
• Contract Negotiation and Vendor Management
• IT Strategic Planning and Budget Management
• Change Management and Business Analysis
• Outsourced Management
• Warehouse Distribution & Inventory Control
• DB2 Database & Applications Management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Systems Analyst

Responsibilities:

• Provided data analysis over multifunctional business platforms to prepare applications for Confidential and/or Confidential migration to co - locations, or application retirement
• Assisted migrating legacy enterprise AS400 iSeries platform to newer IBM iSeries Power Systems
• Performed analysis of data centers for server re-stack and/or forklift migration to co-locations to support business continuity, server decommission, server repurpose, re-sell or e-waste
• Performed system and business impact analysis to align incident management to support business operations continuity
• Maintained Enterprise Business Migration Dashboard for PMO and PM staff
• Attended CRB, ERM and TRB weekly meetings on assigned software/hardware migrations ensuring zero to minimal impact to the business community during the migration process
• Initiated on-boarding procedure for incoming 3rd party analysts providing toolsets and business policy and procedures for a quicker transition to production.
• Originated Analyst Forum that included business leader and IT management participation as guest speakers on Blue Shields technical business processes, system environment design and best business practices

Confidential

EDI Business Services Manager

Responsibilities:

• Lead the upgrade of the enterprise billing hardware platform with a five year life projection and executed the sale of retired system for profit
• Orchestrated replacement and enhancement of EDI hardware mapping platform to include a production strength development environment accompanied by dual production platforms using SDLC methodologies for implementation
• Integrated EDI project management tool into real-time shared secured cloud based reporting application that improved internal communication and provided timely management reporting to external entities
• Prepared argumentative proposal for executive management that recaptured $50K in reimbursements
• Initiated development and execution of executive business orientation and management training program
• Introduced functional application to operations that had time saving ratio of 1 man hour to 2 weeks

Confidential

IT Consultant

Responsibilities:

• Provided system performance tuning and DASD capacity analytics extending system and disc life expectancy without need of upgrades
• Performed user profile security audit resulting in implementation of security standards across all business lines
• Performed a Business Impact Analysis for Business Continuity, implemented recommendations then successfully executed said plan during actual unplanned disaster with no aversion to the business.
• Implemented Hardware diagnostics and component replacements reducing hardware maintenance overhead
• Performed system backups, operating system upgrades and 3rd party application installations
• Evaluated system error logs for hardware and system anomalies and corrected or advised where necessary
• Reviewed daily backup logs for expected completeness and tape media errors
• Created file and report database for AS400 iSeries KPI reporting for resource forecasting
• Evaluated and configured power redundancy options for AS400 iSeries and server racks
• Guided management to perform a business impact analysis that resulted in implementing colocation services
• Consolidated distributed office servers to data closet racks for UPS and HVAC support
• Diagnosed connectivity outage of servers and printers to defective router and managed corrections
• Performed TCP/IP configuration changes to reflect active installed server base
• Created & deployed server startup procedures to reflect current production and communications requirements
• Developed operational documentation for VMWare server startup and shutdown
• Supplied consulting support for 3rd party software, hardware and communications vendors
• Created backup & recovery policy & procedures as well as password policy procedures for compliance documentation for sponsoring bank review
• Project managed 3rd party resources for facility UPS and backup generator installation proposals

Confidential

IT Director, Enterprise Systems Operations

Responsibilities:

• Successfully implemented regional AS400 iSeries high availability solutions providing organization with N-tiered architecture along with identifying and eliminating all single points of failure reducing time to recovery
• Effectively implemented and tested enterprise systems failover procedures to disaster recovery facilities located in Sacramento
• Adhered to HIPAA (Health Insurance Portability and Accountability Act) SOX (Sarbanes-Oxley) compliancy’s
• Exercised COBIT 4.1 and CSA standards prior to SOX audits to achieve higher review ratings.
• Successfully processed production transactions with full failover and recovery abilities between New York headquarters high availability servers and Sacramento disaster recovery servers
• Implemented HMC redundancy configured between production and high availability systems for cross connect failover capabilities
• Developed a repeatable and auditable package upgrade process which eliminated vendor introduced implementation errors resulting in speed to delivery of production systems upgrades while providing shorter packaged upgrade outages of the Confidential processes. These methods are now being used by the package vendor
• Architected, developed, and implemented Business QA and Development QA staging environments for end to end claims processing and business systems configuration testing
• Designed and implemented automated daily database refresh processes of DB2 schema and system packages for Business QA as well as a refresh on demand process of Development and Development QA systems
• Planned and executed legacy custom code removal which simplified application mod installations thereby reducing time to production and reduced the DASD usage footprint
• Optimized and reorganized DASD allocation resulting in the recovery of 2 TBs of disc space allowing for additional business growth adding 3 years of disk life expectancy
• Reconstructed DNS and host file architecture, improving communication topology over all connective systems
• Performed a Data Classification exercise to reduce redundant databases during two business acquisitions
• Integrated BRMS and tape library system into server farm
• Employed system optimization resulting in Confidential claims processing performance decrease from 75% sub-second claims response to > 95% sub-second claims response.
• Renegotiated enterprise print solution contracts for an annual cost savings over $100,000
• Performed performance tuning and capacity planning to support hardware upgrades

Director, IT

Confidential

Responsibilities:

• Designed and built out three tiered redundant AS400 iSeries environment with near real time replication between local High Availability server and remote disaster recovery server
• Successfully tested server application switch exercises between replicated environments to support Disaster Recovery exercises
• Established quality assurance group for application testing and certification before Client facing production deployment
• Standardized communication topology for inbound & outbound file transfers between business vendors
• Adhered to HIPAA (Health Insurance Portability and Accountability Act) compliancy’s
• Standardized desktop OS and software deployment
• Economized rebate application process that reduced client deliverables by 3 weeks
• Successfully maintained four 9’s of uptime for Confidential servers
• Managed help desk staff in support of daily operations for 100 plus user community utilizing on site developed applications
• Managed ten person staff that included 3 direct reports

Confidential

Manager, Data Center

Responsibilities:

• Part of executive team that architected, tested, implemented and supported POS (Point of Sale), ISP (In Store Processor) register systems that accumulated daily store activity for nightly processing for next day executive and business unit distribution.
• Successfully lead many high profile projects including EDC, ISP, Y2K, business recovery plan and EDI, which alone saved over $150,000 annually.
• Evaluated, purchased, configured, upgraded and supported local & remote warehouse and store infrastructure including (impact-laser-ink) printers, scanners, monitors, workstations, and VeriFone devices
• Constructed, built-out and relocated corporate data centers, including 100 plus member I.T. work area as well as satellite data centers in Japan and the UK. This included ground up build-outs involving, raised floor, low & high voltage power installations and upgrades, HVAC systems, security systems, water, UPS systems and backup generators.
• Managed all I.T. downtime/outages, fire/insurance inspections, audits and physical inventories.
• Performed and managed all security officer duties including all IBM AS400 i5, OS, IBM-AIX and application system upgrades for U.S., Japan and the Confidential .,
• Negotiated all data center hardware and application purchases, maintenance and service contracts, equipment repurposing and disposal.
• Managed budgets, forecasting (fiscal and operational) planned and reported growth.
• Coordinated all I.T. related data traffic to and from internal business units, store locations and business vendors.
• Managed software and hardware architecture, version control, integration, installation and service provision for EDI (Electronic Data Interchange), EDC (Electronic Draft Capture) using PCI DSS (Payment Card Industry Data Security Standards), DevOps practices, data center operations and website monitoring for TowerRecords.com, which had $28 million in sales.
• Created and initiated a complete project management process for operations including training.
• Established all policies, procedures and SLA’s (Service Level Agreements) to the business owners for this group.

Manager, Operations

Confidential

Responsibilities:

• Configured and installed data centers in Japan and the Confidential . including training of personnel on hardware, third party applications and operational procedures. Configured networks to communicate and support those international locations,
• Deployed Software Development Life Cycle to convert U.S. accounting package to accept yen for Japan and pounds and vat for Confidential . usage.
• Managed the VOS/OS Stratus based Confidential credit card/processing center project that ran S2’s ON/2 product using Payment Card Industry Data Security Standards (PCI DSS), worked closely with the banking relationships within Tower, Visa, AMEX and other providers. This service was worldwide and included credit card, gift card and ATM for all locations and was integrated into TowerRecords.com,
• Implemented programs to homogenize all hardware & software for desktop support,
• Managed the integration and installation of Y2K tools in existing applications,
• Created and initiated a complete process for cold storage and document storage,
• Established backup procedures and off site storage and retrieval.
• Responsible for day to day operations and basic computer room activities
• Managed and upgraded various IBM iSeries systems - Sys 34, 36, 38, AS400 iSeries & RISC600
• Supported various application packages for the business user community,
• Supervised 3 operation technicians and supported 7 key data entry personnel
• Conducted backup/restores, report distribution, check and remittance printing
• Operated as the product buyer responsible for 1/3 of store inventory, promotional advertising, merchandising, returns and sales with cashiering duties operating POS equipment, providing spirited informed customer service as well as leadership to staff from a sales management position.