SUMMARY:

To obtain gainful employment in an environment that I can focus my trade skills combined with business experience to assist and lead an organization on the correct growth path as it relates to the support of the organizations IT infrastructure. To be able to utilize proven methods of management and team building to be a key asset in an organizations growth potential.

PROFESSIONAL EXPERIENCE:

Confidential, Dayton, Ohio

Systems Engineer

Responsibilities:

• Plan, Install and Support of MS Exchange Server 2003 - 2010
• Work with 3rd party integrator on Deployment / Integration / Support / Maintain workflow while migrating to office 365
• Maintain Identity Management with MS. DirSync / Azure Active Directory
• Manage / Migrate OCS 2007 users (4900) to Lync 2013 / Skype for Business On-Prem
• Design / Configure / Deploy GALSync Solution for Common Address book using MS FIM.
• ADFS 2.0 Management - discover and remedieate ID conflicts.
• Manage and support mobile device’s for ON-Prem and Cloud based users.
• Maintain a combined environment of over 22000 public folders
• Develop Integration with Salesforce for Order Management
• Develop Powershell scripts to automate the onboarding / offboarding of employee accounts
• Maintain ediscovery and Litigation Holds per legal department
• Develop a multi tier shared mailbox solution to start the migration away from public folders
• Decommission the Exchange 2003 Environmen
• Train 3 other associates to assist in migration / remediation for office 365
• License Management for Office 365
• Setup Free / Busy and organiztion management and Trusts for 3 other organziations
• Setup Lync Federation with External Partners
• Manage DLP in office 365
• Manage custom transport rules / TLS connections to external business partners
• Certificate management
• Assist with VBS / .NET / Unix smtp relaying for custom applications
• Migrate Distribution Lists to the cloud for end user management.

Confidential, Cincinnati, Ohio

Network Engineer

Responsibilities:

• Plan, Install and Support of MS Exchange Server 2003 - 2010
• Plan, Install and Support MS Small Business Server 2013 in a Multi-Office Environment (Healthcare)
• Install and Support Site to Site IPSec VPN tunnel for seamless connectivity (Cisco, Sonicwall, Fortigate)
• Windows Server 2000 - 2008 R2 AD migration with VMWare
• Migrate SQL 2000 to 2008 for a 100 user environment serving the Property Management Sector
• Develop and support Imaging software solution to assist in management of a 15000 client environment (Education)
• Utilize Remote monitoring and Management tools (Labtech) as an MSP offering
• Script writing to assist in the automation of common repair scenarios (ex. Ipconfig .release and renew on conflict)
• Examine Break Fix repairs and develop Automation for future repairs
• Introduced HaaS using Fortinet product line for Security
• Project based Implementation - Microsoft AD Deployment and support
• Business Analysis and IT Process Design
• Assist Clients with Reducing Costs while utilizing Technology as a Business Process
• Top level support for Server environment, infrastructure, entire network management
• Support of MSP offering using LABTECH Managed Services RMM
• Design, Implement, and support Small to medium business complete technology needs.
• Manage Server 2008 Terminal Services Application Server for remote/teleworker environment

Confidential

Independent Consultant

Responsibilities:

• Business Analysis and IT Process Design
• Assist Clients with Reducing Costs while utilizing Technology as a Business Process
• Develop and support cloud based storage option utilizing Google Docs and Google Drive for mobility
• Implement Business Continuity and Disaster Recovery Solution for a 15 minute RTO.

Confidential, Sidney, Ohio

Account Manager - Managed Services

Responsibilities:

• Started Directive of Sales of Managed Services
• Assisted in the building of the Managed Service Practice
• Performed both Inside and Outside sales functions as well as
• Customer Solutions Design

Technical Services Supervisor

Confidential

Responsibilities:

• Responsible for Client Service Call Dispatch Team
• Responsible for meeting SLA’s of Clients needs
• Responsible for staging of inventory for upcoming and ongoing projects
• Responsible for Project Management and Resource Scheduling

Lead Systems Engineer

Confidential

Responsibilities:

• Specialized in delivering customer solutions focused on Microsoft Server Systems and Solutions
• Project Lead for Microsoft Server related Projects and Reactive Service
• Interview Client for Needs Assesment
• Evaluate Business Process to assist in Solutions Design
• Hardware Build of HP Proliant Servers and O/S Loading using SmartStart
• Install, Configure, Integrate Server solutions into Existing environment
• Create New network environment for New Clients
• Onsite Installation of Server Products: Websense, MSSQL, Server 2000 - Server 2008, Terminal Servers, MS SBS, Exchange, Other LOB Applications as needed
• Work with Vendor Support to resolve issue in clients environment relating to application support
• Perform Migrations on both Domain Levels and Microsoft Exchange migrations
• Install and Maintain Backup Solutions- On-Site and Remote
• Consult with Client to discover other needs
• Perform Remote or Onsite Troubleshooting and Resolution of reactive client issues
• Work closely with Infrastructure team on new implementations.
• Develop SOW for new implementations and upgrades.
• Document Clients environment as well as changes as they are made.

Confidential, Troy, Ohio

President / Founder

Responsibilities:

• Established corporation of IT related services for both Commercial and Consumers. Company was founded on the premise of customer service above all else. Employed 11 staff members, provided hands on management, training, leadership, as well as in the field support.
• Specialization in Automotive Retailer support. Supported both vendor and network management.
• Provided reactive and proactive management of computer systems and liaison with software support and manufactures.
• Provided IT support and placement services for the educational market.