SUMMARY:

• Influential IT Manager/Administrator with 20+ years of achievement in leveraging technology to drive organizational growth, performance, profitability, and expand intellectual property capital.
• Acts as a change agent, capable of orchestrating transformative business strategy through data - driven decisions.
• Champions innovation with a focus on developing flexible, scalable solutions for consumer and organizational problems.
• Broad knowledge of virtualization, network, server, storage, desktop, security, backup, and disaster recovery technologies.
• Diverse experience in high-growth and startup environments with extensive knowledge of the logistics and services industries.

TECHNICAL SKILLS:

• System/Network Administration
• Business Consulting
• Customer Relationship
• Change Leadership
• People and Organizational Development
• Team Leadership.
• IT Project management.
• Windows Server 2008/2012 - MS Exchange Server - MS-SQL Server -Windows 7/10 - Office 2010/2016, 365 - Linux Basic Administration - LAMP environments.
• Firewalls and Routers configuration and maintenance: Cisco-Watchguard- ZyWall - FortiNet
• Backup, Anti SPAM/ Antivirus Systems. VOIP Networks.
• Virtualization and Cloud: VMWare ESXI. Citrix Xenserver, XenApp, XenDesktop, Netscaler. CloudStack, CloudPlatform, OpenStack, and Cloupia cloud systems.
• Storage Systems (NetApp, EMC2, OpenE, StoneFly, DataCore).
• Network Security, Disaster Recovery, and Business Continuity.
• Accounting Systems, ERPs & CRMs: Quickbooks, Peachtree, OpenERP, OsCommerce, SugarCRM, SAP, SAP Business One.

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager/System Administrator

Responsibilities:

• Provided technological guidance within Aerodoc.
• Provided strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for Aerodoc.
• Participated as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly, particularly in the areas of software, infrastructure, networks and computers, and telecommunications.
• Implemented SAP Business One integrating all company functions within the ERP system
• Developed an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers.
• Developed an enterprise wide disaster recovery and business continuity plan.
• Developed and implemented user-training programs.
• Developed and implemented technological services that provide value to Aerodoc businesses.
• Designed, administered, and managed multiple information and communications systems and projects, including voice, data, imaging, and office automation (Windows 2008/2012, VMware vSphere and vCenter, MSSQL, SAP Hana, Citrix XenDesktop, Office 365, SAP Business One, Magaya, Moodle, Grandstream VoIP, Fortinet firewalls, Cisco switches and routers).
• Assessed and anticipated technology projects and recommended appropriate action and resources.
• Proposed hardware/software solutions to accomplish the company's business objectives.
• Designed, established, and maintained a network infrastructure for local and wide area connectivity and remote access.
• Participated in vendor contract negotiations for all new computer equipment and software purchased for the corporation.
• Managed the day-to-day operations of the information technology department including directing staff, who support administrative computing, networking, user services, telecommunications and other information technology functions.
• Compiled and reviewed records to determine department productivity, quality of output and cost of service. Developed methods to continually improve results.

Confidential

Technology Manager

Responsibilities:

• Designed the strategy for new technology platforms.
• Managed partnerships and external relationships.
• Established technical standards and ensured adherence.
• Led the organization in anticipating and reacting to major technology changes developing technology contingency plans to keep projects on track.
• Developed new products and facilitated their entry to market.
• Led strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all company’s services.
• Shared knowledge, mentored, and educated the organization’s investors, management, staff, partners, customers, and stakeholders regarding the company’s technological vision, opportunities, and challenges.
• Administered and Managed multiple information and communications systems and projects, including voice, data, imaging, and office automation (Windows 2008/2012, Cisco UCS servers, VMware vSphere and vCenter,MSSQL, Citrix XenServer, XenApp, XenDesktop, and CloudStack, Cisco UCS Director, Office 365, Quickbooks, SAP Business One, Moodle, Avaya IP Office VoIP, Fortinet firewalls, Cisco switches and routers, NetApp, EMC2, OpenE, StoneFly, and DataCore storage systems).
• Developed, deployed, and controlled the annual operating and capital budgets for purchasing, staffing, and operations
• Established standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).
• Ensured the company’s internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.

Confidential

Senior Consultant

• Worked closely with clients to analyze IT system requirements, client’s information technology needs and their resources in order to plan IT projects and fulfill client’s expectations
• Developed IT system specifications after evaluating customer’s nature of work and business volume. Managed projects involving changes, and new implementations in software, hardware, virtualization, and networking areas (Windows 2008/2012, Cisco UCS servers, Dell servers, HP servers, VMware vSphere and vCenter, MSSQL, Citrix XenServer, XenApp, XenDesktop, and CloudStack, Cisco UCS Director, Office 365, Quickbooks, Sage 50, SAP Business One, Moodle, WordPress, Avaya IP Office VoIP, Grandstream VoIP, Fortinet firewalls, Cisco switches and routers, NetApp, EMC2, OpenE, StoneFly, and DataCore storage systems).
• Monitored the execution of strategies, kept up to date with the new technology and conducted researches on latest Information technology market trends.
• Assisted clients with IT solutions offered and change management activities.
• Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.
• Developed DR and BC policies and procedures for customers.
• Reengineered customers’ IT Departments following ITIL best practices.

Confidential

IT Operations Manager

Responsibilities:

• Responsible of Corporate Global IT operations (24X7X365 Operation, 15 Countries, 55 Branches).
• Participated as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly, particularly in the areas of software, infrastructure, networks and computers, and telecommunications.
• Managed ITSM including all stages of services: Service Strategy (Service portfolio Management), Design (Service Catalogue / Service Level, Availability & Continuity Management), Transition (Change, Release & Deployment Management), Operation (Event, Incident, Access, and Problem Management) & CSI.
• Developed an enterprise wide disaster recovery and business continuity plan.
• Implemented SAP R3 FI CO MM SD Developed and implemented IT and business policies including Security (using ISO 27001/ISO-IEC 17799), Infrastructure (data & communications), Business Systems Integration, Backup, Disaster Recovery and Business Continuity.
• Managed and administered company’s infrastructure and system support (Windows 2003/2008, Dell servers, HP servers, VMware vSphere and vCenter, MSSQL, MS Office, SAP R/3, Sugar CRM, Avaya Communication Manager VoIP, WatchGuard and Fortinet firewalls, Cisco switches and routers, ).