Systems Analyst Resume , Miami, FL - Hire IT People

SKILLS & ABILITIES:

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Systems Analyst

Responsibilities:

Troubleshoot and resolve web application issues escalated from end users.
Enterprise level managing Fresh Desk ticketing system providing 24/7 support.
Create ad - hoc reports using Microsoft SQL Server Management Studios and Oracle PL SQL Database.
Work with business stakeholders, software developers, project managers and production teams and across functional units to identify business needs and discuss solution options.
Use of Microsoft Excel VBA and Google Spread Sheet using formulas, v-look up, pivot tables, charts for daily metrics and business operational reports.
Review Java payload for errors and missing data.
Write SQL Queries for data verification purposes and use of insert and update statements in the database to add or update data.
Experience with Software Development Life Cycle and tools such as Kanban, Jira and Github.

Confidential, Miami, FL

Support Analyst

Responsibilities:

Handle high call volume and web sessions to resolve tier I and II help desk tickets.
Remote support of software installation, deploying virtual machines, active directory, software, network and system issues.
Assisted Quality Assurance Development Cycle department with testing product enhancements and improvements.
Used SQL Server to monitor data and reporting services such as machines not assigned to a group, machines that are pending reboot, machines that have never ran an audit and all suspended agents.
Ensured all help desk tickets details are recorded accurately and professionally.
Diagnosis, troubleshooting and resolution of Confidential software issues.

Confidential, Miami, FL

Customer Care Professional

Responsibilities:

Managed multiple software to handle customers and providers inquiries.
Excellent customer service acumen.
Handled inbound and outbound calls to assist customers in a call center environment.